TOP VENDORS
In Customer Journey Analytics Software

  1. IBM CORPORATION
    0 Reviews
    3.6
  2. ADOBE SYSTEMS INCORPORATED
    0 Reviews
    3.5
  3. NICE-SYSTEMS LTD
    0 Reviews
    3.4

Find the best Customer Journey Analytics Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

Customer Journey Analytics Software in Healthcare and Life Sciences Quadrant

Comparing 21 vendors in Customer Journey Analytics Software across 131 criteria.
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KEY BUYING CRITERIA

Below criteria are most commonly used for comparing Customer Journey Analytics Software tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.20
1.65
2.80
Product Features and Functionality
3.60
2.75
4.10
Product Differentiation and Impact on Customer Value
3.30
3.70
1.65
Product Branding
3.80
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • IBM provides customer journey analytics software solutions with its products, IBM Watson Customer Experience Analytics and IBM Digital Analytics. It provides various features, including role-based dashboards, flexible reporting, session replay, eventing and alerting, journey analytics, site optimization, and mindset analysis.

    BUYERS
    VENDORS
    EXPERTS
    3.6
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1911
    • $50 BN to $100 BN
    • 100001 to 500000
  • Adobe Systems caters to the customer journey analytics market through its analytics solutions, namely, Experience Cloud, Advertising Cloud, Analytics Cloud, and Marketing Cloud.

    BUYERS
    VENDORS
    EXPERTS
    3.5
    ANALYSTS
     
    • Enterprise
    • San Jose, California, United States
    • Founded: 1982
    • $5BN to $10BN
    • 15001 to 20000
  • NICE Systems provides customer journey analytics solutions with its Big Data platform, namely, NICE Customer Experience Analytics solutions and NICE Customer Engagement Analytics solutions. The company provides cloud as well as on-premises deployment models, and supports its customers through various services, such as training, business consulting, professional services, and proactive services.

    BUYERS
    VENDORS
    EXPERTS
    3.4
    ANALYSTS
     
    • Enterprise
    • Ra’anana, Israel
    • Founded: 1986
    • $1BN to $5BN
    • 5001 to 10000
  • Salesforce offers Marketing Cloud, a cloud-based digital marketing platform, for the customer journey analytics market. The Marketing Cloud consists of various products, such as Journey Builder and Audience Builder.

    BUYERS
    VENDORS
    EXPERTS
    3.4
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1999
    • $5BN to $10BN
    • 20001 to 25000
  • Verint Systems operates in the customer journey analytics market through its Actionable Intelligence platform. This platform provides customer engagement solutions and customer engagement optimization services. The company provides a robust portfolio of customer engagement solutions, which include VOC, workforce optimization, employee engagement, engagement channels, and security, fraud, and compliance.

    BUYERS
    VENDORS
    EXPERTS
    3.2
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1994
    • $1BN to $5BN
    • 5001 to 10000
  • SAP provides SAP Hybris Marketing Cloud in the customer journey analytics market. The company provides its product for the purpose of business-to-business and business-to-customer use. It can be deployed on-cloud and on-premises models.

    BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Walldorf, Germany
    • Founded: 1972
    • 501 to 1000
  • Kitewheel provides customer journey analytics solutions through the Customer Engagement Hub (CEH). CEH enables marketers to use the existing legacy systems and infrastructures to make the customers’ journey more interactive across all the touchpoints.

    BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Minato-ku, Tokyo, Japan
  • ClickFox provides customer journey analytics solutions through the ClickFox CEA and ClickFox journey analytics platforms, driven by Journey Architecture.

    BUYERS
    VENDORS
    EXPERTS
    2.9
    ANALYSTS
     
    • Enterprise
    • 501 to 1000
  • CallMiner provides customer journey analytics solutions through CallMiner Eureka, a speech analytics software, and the Eureka Xchange app. These products help marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Waltham, Massachusetts, US
    • Founded: 2002
    • 101 to 500
  • Servion provides its customer journey analytics solutions through Servion CX platform. It maps the customer journeys according to customers’ behavior and sentiments and allow marketers to take the next best action to enhance customer experiences.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Startup
    • Chennai, Tamil Nadu, India
    • Founded: 1991
    • $11MN to $50MN
    • 1001 to 5000
  • BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1990
    • 101 to 500
  • Quadient provides customer journey analytics solutions through the Inspire Cloud Services, which are powered by its customer journey mapping platform.

    BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • SME
    • Maidenhead, Berkshire, UK
    • Founded: 1992
    • $101MN to $500MN
    • 1001 to 5000
  • BUYERS
    VENDORS
    EXPERTS
    2.4
    ANALYSTS
     
    • Enterprise
    • 501 to 1000
  • BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • London, UK
    • Founded: 2001
    • $11MN to $50MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • 501 to 1000
  • BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • Provo, Utah, US
    • Founded: 2002
    • $51MN to $100MN
    • 1001 to 5000
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • Hamilton, Bermuda, UK
    • Founded: 1997
    • $1BN to $5BN
    • 50001 to 75000
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • Founded: 2013
    • Below $10 MN
    • 51 to 100
  • Pointillist offers customer journey analytics as a SaaS solution to help customers improve the marketing and customer experience. Pointillist’s customer journey analytics solution provides a unified view of the customers as they interact with various brands across different touchpoints. It also offers quick integration of data across a variety of systems and channels.

    BUYERS
    VENDORS
    EXPERTS
    1.9
    ANALYSTS
     
    • Enterprise
    • 501 to 1000
  • BUYERS
    VENDORS
    EXPERTS
    1.9
    ANALYSTS
     
    • Enterprise
    • Ramat Gan, Israel
    • Founded: 2006
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    1.7
    ANALYSTS
     
    • Enterprise
    • 501 to 1000

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