APTEAN CORPORATION in Customer Self-Service Software

Aptean Self-Service collects the knowledge stored in website, customer forums, wikis, documentation, knowledge base content and presents it through a highly customizable, personalized Microsite. The company provides Microsites which are customer portals that allow branded marketing and personalized support based on products, geography, profile and preferences. The solution offers Intuitive self-service interface that collaborates all the support content with customized delivery and guides site visitors with minimal clicks. It also provides Adaptive Search and Navigation which is supported by an built-in search solution.

USP : Aptean Self-Service possesses Context-sensitive pagelets which can be developed proactively in the course of a search to deliver relevant news, notifications and offers for products and services. The solution is equipped with Self-improving search, which means the system gets learns more as it is used, consistently increasing the relevancy of search results and recommendations. It can be integrated with CRM which allows capture of session information to the customer record. Aptean's Resolution flows direct customers through a specific process to resolve their high value issues. Moreover, Microsites allow managers to send out alerts news, and messages to the right agent segment.

BUYERS
VENDORS
EXPERTS
2.6
ANALYSTS
 

APTEAN CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.65
4.05
2.35
Product Features and Functionality
1.85
4.65
3.10
Delivery
3.40
4.30
4.30
Breadth and Depth of Product Offerings
2.75
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

APTEAN CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    Community Platforms
  • Product Maturity / Features Offered
    FAQ Web Pages
  • Product Maturity / Features Offered
    Hybrid Chats & Instant Answers
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Other Software Offered
  • Features Offered
    Social Forums
  • Software Offered
    Interactive Voice Response & Interactive Tex..
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Social Media and Community Self-Service
  • Features Offered
    Community Platforms
  • Preferred support services delivery
    Remote Support
  • Services Offered
    Education & Training

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