Aptean Self-Service collects the knowledge stored in website, customer forums, wikis, documentation, knowledge base content and presents it through a highly customizable, personalized Microsite. The company provides Microsites which are customer portals that allow branded marketing and personalized support based on products, geography, profile and preferences. The solution offers Intuitive self-service interface that collaborates all the support content with customized delivery and guides site visitors with minimal clicks. It also provides Adaptive Search and Navigation which is supported by an built-in search solution.
USP : Aptean Self-Service possesses Context-sensitive pagelets which can be developed proactively in the course of a search to deliver relevant news, notifications and offers for products and services. The solution is equipped with Self-improving search, which means the system gets learns more as it is used, consistently increasing the relevancy of search results and recommendations. It can be integrated with CRM which allows capture of session information to the customer record. Aptean's Resolution flows direct customers through a specific process to resolve their high value issues. Moreover, Microsites allow managers to send out alerts news, and messages to the right agent