APTEAN CORPORATION in Customer Self-Service Software

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APTEAN CORPORATION
Alpharetta, Georgia, US
2012
$500MN to $1BN
Enterprise
77 Likes
82 Buyers Negotiating

Summary

Aptean Self-Service collects the knowledge stored in website, customer forums, wikis, documentation, knowledge base content and presents it through a highly customizable, personalized Microsite. The company provides Microsites which are customer portals that allow branded marketing and personalized support based on products, geography, profile and preferences. The solution offers Intuitive self-service interface that collaborates all the support content with customized delivery and guides site visitors with minimal clicks. It also provides Adaptive Search and Navigation which is supported by an built-in search solution.

Discussions

Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +10
    Other Software Offered
  • +9
    Community Platforms
  • +12
    FAQ Web Pages
  • +11
    Hybrid Chats & Instant Answers
Cautions
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -10
    Managed Services
  • -11
    Other Services
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -13
    Mobile Self-Service
  • -9
    Semantic Search
  • -12
    APIs for developing Self-Service Apps
  • -13
    Automated Ticketing
  • -13
    Co-browsing
  • -14
    Helpdesk Automation
  • -8
    Mobile Apps
  • -5
    Predictive Self-Service
  • -6
    SMS
  • -7
    Voice
  • -5
    Widgets
  • -6
    Other features offered
  • -12
    Dedicated Account Manager (DAM)
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Company Size :
  Enterprise
  SME
  Startup