Comparing 20 vendors in Customer Self-Service Software across 131 criteria.

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Icon Company
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Icon Year Founded
Icon Holding Type
ASPECT SOFTWARE INC Chelmsford, Massachusetts, US 1973
Aptean Indianapolis, Indiana, US 2012 Private
Astute CX Platform Manhattan Beach , CA, US 2012
CREATIVE VIRTUAL London, UK 2003
Dynamic Self Service Santa Clara, California, United States 2000
 
Frequently Asked Questions (FAQs)
The customer self-service software market is estimated to grow from USD 4.33 Billion in 2016 to USD 9.38 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 16.7% during the forecast period 2018-2021
The different and unique solutions provided by customer self service software are: Mobile self-service, Intelligent virtual assistants, Social media & community self-service, Email management, IVR & ITR and Web Self-Service
The customer self-service software ecosystem comprises companies such as Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Aspect Software, Avaya, Inc., BMC Software, Verint Systems, Inc., and Zendesk, Inc. Further, the solutions developed by these companies are used by education, healthcare and life sciences, BFSI, retail, government and public, manufacturing, telecom and IT, transportation and logistics sectors.
Customer self-service software solution vendors, Customer self-service software service providers, CRM software vendors, IT service providers, Consulting service providers, Managed service providers, Telecom service providers, Companies/organizations/enterprises using customer self-service software solutions, Software developers are the key target audience or end users of the customer self-service software
Hesitation among organization’s employee to adapt new self-service technologies and less awareness among customers is the major restraining factor in this market. However, integration of artificial intelligence (AI) & business Intelligence (BI), and big data with CSS technologies to understand consumer behavior is expected to provide good opportunities for the growth of the CSS software market.
 
 
 
Customer Self-Service Software Related Articles
 
Benefits of Customer Self-Service Software
-- by Shambhavi Gajul

Important Features in Customer Service Tools
-- by Meet Thacker

Evaluating Customer Self-service Solutions
-- by Shrikant Bolli

 

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360 Quadrants is a scientific research methodology by MarketsandMarkets to understand market leaders in 6000+ micro markets

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360 quadrants

360 Quadrants is a scientific research methodology by MarketsandMarkets to understand market leaders in 6000+ micro markets

© 2025 360Quadrants, All rights reserved.