Globalization, deregulation, and rising fuel cost are some of the major factors that are currently affecting the profitability of transportation and logistics vertical. The vendors are faced with the challenge of keeping growth in such uncertain conditions to stay competitive and grow in the market. The vertical has gone for Business Process Management (BPM) solutions to enhance the customer experience by seamlessly integrating its back offices with its supply chain to have just-in-time delivery of goods and services, thus enhancing customer experience and driving profitability.