ECM can be defined as a process of accurately defining, sourcing, integrating, storing, and effectively retrieving and reconciling massive amounts of enterprise documents and making the right document available at the right time.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

The vendor evaluations are based on two broad categories — product offerings and business strategies. Each category carries various criteria, based on which the vendors are going to be evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), features/functionality, scalability, and support (based on pre- and post-sales support services). The evaluation criteria considered under business strategy include reach (on the basis of geographic presence), industry coverage (on the basis of end-users that the vendors cater to), roadmap, channel, viability, and inorganic growth (on the basis of partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

OpenText, Oracle, IBM, Microsoft, and Hyland are the leading players in the ECM market, and are recognized as leaders. They have a strong portfolio of ECM solutions or platforms, and associated services These vendors are making their presence felt by offering software that is required by most organizations. These vendors have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Laserfiche and Alfresco Software are recognized as innovators. They have a wide portfolio of ECM and potential to build strong business strategies for their business growth to be at par with the leaders. These vendors have been providing ECM offerings as per their customer demands. Innovators have been at the forefront in deploying their solutions for the niche and custom software requirements of the clients.

DYNAMIC DIFFERENTIATORS

Xerox, M-Files, and Newgen Software are recognized as dynamic differentiators. They have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the ECM market with their product offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period.

EMERGING COMPANIES

Objective Corporation, Everteam, Unisys Corporation, BCS Software Inc, Intralinks Holidng Inc, Fabasoft, SAVO Group, Siav, Digitech Inc, R2 Sistemas, BlueprintECM Solutions, Inc, SER Group, SpringCM Corporation, Docstar (Epicor), Systemware, Inc. are recognized as emerging players in the ECM market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes, but also support new ways of working to drive business results.

Find the best Enterprise Content Management Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Enterprise Content Management Software tools.
  • Breadth and Depth of Product Offerings
    • Product Offerings
    • Licences
    • Type of ECM offered
      • Content Workflow/BPM
      • Document Management
      • Imaging and Capturing
      • Web Content Management
      • Records Management
      • Digital Asset Management
      • Mobile Content Management
      • Case Management
      • Others
    • Predictive Maintenance Services
      • Training
      • Deployment and Integration
      • Consulting
      • Support Services
      • Maintenance
      • Managed Services
      • Cloud Services
    • Number of Customers Catered
      • Large Enterprises
      • Small Businesses
      • Medium level Business
  • Product Features and Functionality
    • Number of Platforms
      • Cloud
      • Mobile
      • Laptop
      • Pad
    • Integration
      • Sensor integration
      • Software Tool Integration
      • Solution Integration
  • Delivery
    • Solutions Offered
      • Yes
    • End Users
      • Telecom and IT
      • Healthcare
      • Manufacturing
      • BFSI
      • Energy and Utility
      • Transportation and Logistics
      • Govt and Defense
      • Media and Entertainment
      • Retail
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Models
      • Directly
      • Through Partners / Third-Party Vendors
    • Delivery Mode for Client Location
      • Full Time Equivalent
      • Subscription / Licensing
      • Per User / Device Basis
  • Scalability
    • End Users/Workstations
    • Number of Organisations Catered
  • Support and Services
    • Level of Support
    • Support and Services
      • Technical Support
      • Sales support
      • Customer Support
      • Other Support Services
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support

TOP VENDORS

  • #

    Alfresco Software offers products with capabilities, such as document management, enterprise collaboration, information governance, mobile content and process services, process management, and document scanning and capture. Alfresco provides open, flexible, and highly scalable ECM capabilities. It provides support for leading productivity applications, including Microsoft Office, Google Docs, Outlook, and Salesforce.com. The Alfresco Platform has an open source core and fully embraces open standards. It is also customizable for specific industry needs where the solutions are delivered by cloud or on-premises depending on the enterprise requirement.

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    • SME
    • California, USA
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • #

    Everteam offers records management, application archiving, case management, capture and classification, document management, content analytics, content-based services, and compliance management. It offers Everteam ECM solutions, available on both SharePoint and J2EE environments, developed around three key drivers: improving process productivity, achieving compliance requirements, and bringing content closer to business. Everteam’s ECM platform can manage all types of content, including structured, unstructured, electronic, and paper.

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    • Enterprise
    • Paris
    • 101 to 500
    • Startup
    • Linz, Oberosterreich, Austria
    • Founded: 1988
    • $11MN to $50MN
    • 101 to 500
  • #

    Hyland is one of the top vendors in the ECM software market. The company’s product portfolio comprises scanning and document capture, electronic document management, automating processes, document generation and distribution, records management, case management, and BPM. Its solutions have enabled enterprises to transform their operations simplifying processes and connect systems.

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    • Enterprise
    • Ohio, USA
    • Founded: 1991
    • $500MN to $1BN
    • 1,001 to 5,000
  • #

    In the ECM market space, IBM offers various products, such as advanced case management, information lifecycle governance, and content collaboration on the cloud, document capture imaging, and ECM platforms to its commercial clientele. The company provides its products and solutions to companies in various industry verticals, such as automotive, aerospace and defense, government, banking, healthcare, finance, IT and telecom, Banking, Financial Services, and Insurance (BFSI), consumer products, and retail in over 175 countries.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 5,00,001 & more
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
    • SME
    • 1,001 to 5,000
    • Enterprise
    • 501 to 1,000
  • #

    OpenText offers a wide range of solutions to medium-sized and large enterprises for content management. In content management market space, the company offers OpenText Content Management, OpenText Records Management, OpenText Archiving, OpenText Capture, OpenText Email Management Solutions, OpenText Content-Centric Applications, OpenText File Archiving, OpenText Legacy De-Commissioning, OpenText Learning management/accreditation, and OpenText Core. These solutions comprise advance feature to maintain the entire lifecycle of content across various industries. The company deploys this solution on cloud or on-premises, which simplifies management of all types of content and offers varied associated services including cloud service, professional service and customer service

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    • Enterprise
    • Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 501 to 1,000
    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Startup
    • Berlin, Germany
    • Founded: 1984
    • Below $10 MN
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Startup
    • Addison, Texas, US
    • Founded: 1981
    • $11MN to $50MN
    • 101 to 500
    • Enterprise
    • 20,001 to 25,000
    • Enterprise
    • Connecticut, USA
    • Founded: 1906
    • $10BN to $50BN
    • 35,001 to 40,000

TOP REVIEWS

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