Enterprise Content Management Software

Enterprise Content Management (ECM) can be defined as a process of accurately defining, sourcing, integrating, storing, and effectively retrieving and reconciling massive amounts of enterprise documents and making the right document available at the right time.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

The vendor evaluations are based on two broad categories - product offerings and business strategies. Each category carries various criteria, based on which the vendors are going to be evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), features/functionality, scalability, and support (based on pre- and post-sales support services). The evaluation criteria considered under business strategy include reach (on the basis of geographic presence), industry coverage (on the basis of end-users that the vendors cater to), roadmap, channel, viability, and inorganic growth (on the basis of partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

OpenText, Oracle, IBM, Microsoft, and Hyland are the leading players in the Enterprise Content Management software (ECM) market, and are recognized as leaders. They have a strong portfolio of ECM solutions or platforms, and associated services These vendors are making their presence felt by offering software that is required by most organizations. These vendors have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Laserfiche and Alfresco Software are recognized as innovators. They have a wide portfolio of ECM and potential to build strong business strategies for their business growth to be at par with the leaders. These vendors have been providing Enterprise Content Management software offerings as per their customer demands. Innovators have been at the forefront in deploying their solutions for the niche and custom software requirements of the clients.

DYNAMIC DIFFERENTIATORS

Xerox, M-Files, and Newgen Software are recognized as dynamic differentiators. They have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the Enterprise Content Management software (ECM) market with their product offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period.

EMERGING COMPANIES

Objective Corporation, Everteam, Unisys Corporation, BCS Software Inc, Intralinks Holidng Inc, Fabasoft, SAVO Group, Siav, Digitech Inc, R2 Sistemas, BlueprintECM Solutions, Inc, SER Group, SpringCM Corporation, Docstar (Epicor), Systemware, Inc. are recognized as emerging players in the Enterprise Content Management (ECM) market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes, but also support new ways of working to drive business results.

The major Solutions Covered in ECM

Enterprise Content Management software (ECM) analyzed are content workflow, document management, imaging and capturing, web content management, records management, digital asset management, mobile content management, case management, and eDiscovery. 

CONTENT WORKFLOW

Content workflow helps support various business processes and content routing. Enterprise content workflow management solutions automate business processes while sanctioning the efficient routing of files among employees and eliminating paperwork. Workflow solutions include functional process management solutions, which work within the ECM framework. Enterprise content workflow management tools are specially used for designing, modifying, personalizing, publishing, and managing the content generated within enterprises.

DOCUMENT MANAGEMENT

Large volumes of documents are generated within enterprises on a daily basis. This increases the need to manage and store the generated data. These days, the biggest challenge for enterprises is to digitize the documents and assemble them from different sources to provide a consistent view of enterprise data. The right information available at the right time from the right source can significantly improve the productivity of an organization.

IMAGING AND CAPTURING

Document imaging and capturing is a key process in the transformation and consolidation of documents. It creates a document repository and provides a uniform digitized view of the enterprise documents. Document imaging and capturing solutions are used to capture, store, and process various forms of enterprise content and deliver them in an electronic format to automate and control content-related processes. An organization’s ability to intelligently capture and manage documents determines how successful it will be at managing costs, delivering competitive products and services, and engaging with customers. Usually, documents form the core business area where large volumes of content are found. There is a growing need to modify, organize, and structure such content to seamlessly support scanning, imaging, and operations. Imaging and capturing solutions also help support content extraction, automatic indexing, and document handling. Centralized document storage, which ensures consistency, is crucial for maintaining the security of the electronic content. Moreover, enterprise document imaging and capturing solutions facilitate hassle-free retrieval of information from physical documents. Enterprise document imaging and capturing is crucial for maintaining an indexed location for the content and transforming print and data streams in proper readable outputs.

WEB CONTENT MANAGEMENT

Content generation has witnessed a significant increase due to rising internet consumption across the globe. The content generated in enterprises can be used to streamline business processes and reduce the overall cost of ownership. The increase in the number of eCommerce applications on a global scale has led to an increase in the need for content management. Web content management is a set of tools used by organizations to create, control, manage, and format web-based content. It is also known as online content management. The use of web content management helps organizations accurately manage content by allocating metadata for tracking. This ensures defined usage of web content and also links them with other assets in the repository. Web content management solutions automate and optimize the processes involved in web content production. They help enterprises enhance organizational efficiency and maintain good stakeholder relationship by ensuring transparency and visibility.

RECORDS MANAGEMENT

Records management is essential because most enterprises are affected by mismanagement of records, including missing values, non-conformance to business semantics, repetitive records, and incorrect entries. Therefore, it is necessary for enterprises to put in place a proper records management framework to ensure business continuity. Enterprises across different sectors, such as BFSI, telecommunications, government, and healthcare, implement recordkeeping for various purposes. Records management is a cyclical process that enables continuous analysis, observation, and enhancement of enterprise records. Since most of the backend data is stored in databases in a records format, it is crucial to maintain data consistency and quality in records management.

DIGITAL ASSET MANAGEMENT

Digital asset management creates a centralized storage for digital files and programs for archiving, retrieving, and searching for digital content. Digital asset management systems are a combination of software and professional services that provide a centralized repository for archiving, integrating, managing, and accessing digital assets, both documents and their related metadata. Digital assets consist of images, graphics, logos, animations, audio/video clips, presentations, web pages, documents, and other digital file formats. Digital asset management is important for managing the enterprise asset lifecycle. Digital content and metadata files are stored in separate databases; digital content is stored in the asset repositories, while metadata files, such as article keywords, contact names, photo captions, file names, low-resolution thumbnail images, and advertiser names, are stored in the media catalog database. Digital rights management solutions help catalog, search, modify, and retrieve assets for their permitted use.

MOBILE CONTENT MANAGEMENT

With the emergence of the Bring Your Own Device (BYOD) trend, content generated by mobile devices is increasing at a faster rate. As the use of mobile devices is growing rapidly, it has become complex to handle mobile-generated content. Therefore, there is an increasing demand for mobile content management solutions. Mobile content management is a set of technologies capable of storing and providing secure content and services to various devices, such as smartphones, tablets, and Personal Digital Assistant (PDAs). Mobile content management helps enterprises store data on a centralized server in raw formats, and later these raw formatted data are delivered to various types of mobile devices in a device-compatible format. Mobile content management helps employees share, review, approve, write, read, edit, present, and perform countless work-oriented activities within seconds on their smartphones and tablets. Moreover, businesses consider mobile as a critical component of their digital marketing strategy, and thus demand solutions that deliver optimized data.

CASE MANAGEMENT

Case management can be defined as the technique of processing a business case. A case refers to a collection of files, digital documents, and business workflow activities by knowledge workers or case workers. A case can be defined as a business entity that an organization possesses and which needs to be processed. Case management provides an intelligent and smart way of dealing with shrinking resources and growing business caseloads. Case management solutions are considerably important for managing enterprise content, tasks, processes, and services. They enhance the business productivity and efficiency of an enterprise.

EDISCOVERY

eDiscovery can be defined as the process of identifying, collecting, and producing Electronically Stored Information (ESI) for a particular civil litigation or investigation. ESI can be documents, emails, databases, voicemails, presentations, audio and video files, websites, or social media data. eDiscovery solutions include solutions for legal hold (legal hold prevents addition, modification, and deletion of data), early case assessment, data processing, and data production. These solutions and services help users to store electronic information that can be used as digital evidence in litigation issues. This information is also vital for enhancing the security of electronic documents and ensuring enhanced organizational eGovernance performance. eDiscovery technologies and processes are complex due to the large volumes of the generated electronic data. eDiscovery is mainly used when a court litigation or investigation affects the business processes.

Last updated on: Nov 18, 2019

Find the best Enterprise Content Management Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Enterprise Content Management Software tools.
  • Breadth and Depth of Product Offerings
    • Product Offerings
    • Licences
    • Type of ECM offered
      • Content Workflow/BPM
      • Document Management
      • Imaging and Capturing
      • Web Content Management
      • Records Management
      • Digital Asset Management
      • Mobile Content Management
      • Case Management
      • Others
    • Predictive Maintenance Services
      • Training
      • Deployment and Integration
      • Consulting
      • Support Services
      • Maintenance
      • Managed Services
      • Cloud Services
    • Number of Customers Catered
      • Large Enterprises
      • Small Businesses
      • Medium level Business
  • Product Features and Functionality
    • Number of Platforms
      • Cloud
      • Mobile
      • Laptop
      • Pad
    • Integration
      • Sensor integration
      • Software Tool Integration
      • Solution Integration
  • Delivery
    • Solutions Offered
      • Yes
    • End Users
      • Telecom and IT
      • Healthcare
      • Manufacturing
      • BFSI
      • Energy and Utility
      • Transportation and Logistics
      • Govt and Defense
      • Media and Entertainment
      • Retail
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Models
      • Directly
      • Through Partners / Third-Party Vendors
    • Delivery Mode for Client Location
      • Full Time Equivalent
      • Subscription / Licensing
      • Per User / Device Basis
  • Scalability
    • End Users/Workstations
    • Number of Organisations Catered
  • Support and Services
    • Level of Support
    • Support and Services
      • Technical Support
      • Sales support
      • Customer Support
      • Other Support Services
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support

TOP VENDORS (25)

  • 1

    OPENTEXT ECM Enterprise Content Management Software offers a wide range of solutions to medium-sized and large enterprises for content management. In content management market space, the company offers OpenText Content Management, OpenText Records Management, OpenText Archiving, OpenText Capture, OpenText Email Management Solutions, OpenText Content-Centric Applications, OpenText File Archiving, OpenText Legacy De-Commissioning, OpenText Learning management/accreditation, and OpenText Core. These solutions comprise advance feature to maintain the entire lifecycle of content across various industries. OPENTEXT ECM Enterprise Content Management deploys this solution on cloud or on-premises, which simplifies management of all types of content and offers varied associated services including cloud service, professional service and customer service.

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    • Enterprise
    • Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 501 to 1,000
  • 2

    In the ECM market space, IBM offers various products, such as advanced case management, information lifecycle governance, and content collaboration on the cloud, document capture imaging, and ECM platforms to its commercial clientele. IBM Enterprise Content Management Software provides its products and solutions to companies in various industry verticals, such as automotive, aerospace and defense, government, banking, healthcare, finance, IT and telecom, Banking, Financial Services, and Insurance (BFSI), consumer products, and retail in over 175 countries.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 3

    OnBase by Hyland Enterprise Content Management (ECM) software is one of the top vendors in the ECM software market. The company’s product portfolio comprises scanning and document capture, electronic document management, automating processes, document generation and distribution, records management, case management, and BPM. OnBase by Hyland Enterprise Content Management (ECM) software solutions have enabled enterprises to transform their operations simplifying processes and connect systems.

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    • Enterprise
    • Ohio, USA
    • Founded: 1991
    • $500MN to $1BN
    • 1,001 to 5,000
  • 4

    Microsoft has been a renowned global vendor in providing a diverse set of software, licensing solutions, and hardware products across different industrial verticals including healthcare, telecom, and manufacturing. It focuses majorly on keeping its customers updated on the developing market trends, such as progressions in cloud applications, IoT, and mobility. The company is a renowned provider of software products, software licenses, devices, and services. Microsoft designs manufacture and sells various cloud-based software solutions and hardware appliances, and it also delivers relevant online advertising to a global audience.

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    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 5

    LASERFICHE Enterprise Content Management Software (ECM) is one of the eminent vendors in the ECM market. The company offers powerful document management software solutions under its ECM portfolio that includes both on-premises and cloud. LASERFICHE Enterprise Content Management ECM solutions have enabled enterprises over the globe to manage the document operations more securely and safely, thus making ECM systems more effective, efficient and transparent. LASERFICHE Enterprise Content Management (ECM) provides their clients the ability to establish and deploy information management standards throughout the enterprise with no code/low code solutions that are quickly configurable to meet clients specific needs

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    • Enterprise
    • 501 to 1,000
  • 6

    ORACLE Enterprise Content Management Software solutions help users to manage content for maximizing efficiencies, reducing cost, improving security and integrating content to the business process for improving decision-making efficiency. The growing amount of content due to digitalization has increased the concern of enterprises for structured management of content, and this has led to the adoption of Oracle ECM solution and services among enterprises. It is a universal content management standard edition, universal online archive, and universal records management for facilitating content management to medium-sized and large enterprises.

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    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 7

    The M-Files EIM solution is gaining popularity in the ECM market, as it eliminates information silos and provides simplified and fast access to data from any business system and device. M-FILES Enterprise Content Management (ECM) Software's unique approach to content management is resulting in higher user adoption of M-Files solutions, and thus, faster Return on Investment (ROI). M-Files offers its solutions on cloud, on-premises, and hybrid deployment models, reducing the IT cost burden on enterprises.

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    • Enterprise
    • 501 to 1,000
  • 8

    Xerox is a leading provider in the ECM market. XEROX Enterprise Content Management  provides Xerox DocuShare, Xerox DocuShare Private Cloud Service, and Xerox ConnectKey for DocuShare. Xerox DocuShare is a document management solution that helps in capturing, indexing, and storing structured and unstructured content; securing sensitive data; and automating data-intensive business processes. Xerox offers its content management solutions and services to its customer base of different size ranging from small, medium-sized to large enterprises.

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    • Enterprise
    • Connecticut, USA
    • Founded: 1906
    • $10BN to $50BN
    • 35,001 to 40,000
  • 9

    Alfresco Enterprise Content Management software (ECM) offers products with capabilities, such as document management, enterprise collaboration, information governance, mobile content and process services, process management, and document scanning and capture. Alfresco provides open, flexible, and highly scalable ECM capabilities. It provides support for leading productivity applications, including Microsoft Office, Google Docs, Outlook, and Salesforce.com. The Alfresco Platform has an open source core and fully embraces open standards. It is also customizable for specific industry needs where the solutions are delivered by cloud or on-premises depending on the enterprise requirement.

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    • SME
    • California, USA
    • 101 to 500
  • 10

    NEWGEN Enterprise Content Management Software (ECM) has a wide range of solutions. Newgen has partnered with leading cloud computing service providers such as Amazon Web Services (AWS) and Microsoft Azure to provide its ECM solutions on the cloud. NEWGEN Enterprise Content Management has partnered with leading cloud computing service providers such as Amazon Web Services (AWS) and Microsoft Azure to provide its ECM solutions on the cloud.

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    • SME
    • 1,001 to 5,000
  • 11

    Everteam offers records management, application archiving, case management, capture and classification, document management, content analytics, content-based services, and compliance management. It offers Everteam ECM solutions, available on both SharePoint and J2EE environments, developed around three key drivers: improving process productivity, achieving compliance requirements, and bringing content closer to business. Everteam’s ECM platform can manage all types of content, including structured, unstructured, electronic, and paper.

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    • Enterprise
    • Paris
    • 101 to 500
    • Enterprise
    • 501 to 1,000
  • 13

    It is highly appreciated software by UNISYS CORPORATION that is used worldwide to manage enterprise content. It keeps track of the functions of management and workflow. It is used to maintain essential documents made of paper and e-files. It provides sufficient information to the organization to create better quality content and stores the materials safely for a prolonged period.

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    • Enterprise
    • 20,001 to 25,000
  • 14

    With over 20 offices in 15 countries across the globe, Intralinks can provide an organisation with a genuinely comprehensive content management system. They aim to not only facilitate the secure exchange of data and workflow management. With their innovative solutions, they help drive success for their clients. With their flexible system, clients can take complete control over the processes and use them to help increase their efficiency.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Startup
    • Linz, Oberosterreich, Austria
    • Founded: 1988
    • $11MN to $50MN
    • 101 to 500
  • 17

    It is renowned for satisfying the requirements of content management of large firms that have more than a hundred employees. It joins the functionality of managing enterprise content with BPM. It provides security to the organizations to store the contents. SAVO provides the facilities of boundless servers and auditing to the consumers. This ECM software lets users transfer the mails from Microsoft outlook to SAVO software.

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    • Enterprise
    • 501 to 1,000
  • 18

    Founded in 1989, Siav deems itself to be the first Italian company which is in the field of enterprise content management. Siav provides over 3000 customers every day with a flexible enterprise content management solution. It allows organisations to save time, money and become more efficient by enabling them to manage their content effectively. With Siav, an organisation can convert to a fully digital management system.

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    • Enterprise
    • 501 to 1,000
    • Startup
    • Addison, Texas, US
    • Founded: 1981
    • $11MN to $50MN
    • 101 to 500
  • 20

    DocStar enterprise content management software offers better, faster and smarter tool for decisions making. It stores paper documents and any native file type safely and securely in the system. DocStar solutions integrate smoothly with existing software applications, making it easy to capture, store, and retrieve documents and content, anytime, on any device. It provides greater flexibility by getting installed on any servers or in the cloud.

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    • Enterprise
    • 501 to 1,000
  • 21

    With Digitech, organisations can reduce inefficiency in paper-management processes. In paper-heavy teams such as the accounting section, the liability due to inefficient management poses a risk to the entire organisation. Hence, Digitech’s smart Enterprise Content Management Software helps to improve an organisations documentation organisation and management. They help the organisation turn their operations paperless painlessly and efficiently.

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    • Enterprise
    • 501 to 1,000
  • 22

    SPRINGCM platform leads the contract management application through its innovative document workflow and other management platform. SPRINGCM give companies an option to reduce the time spent on managing the critical business documents such as legal documents and blueprints. Intelligent, mechanized work processes empower record cooperation over an association from any work area or cell phone. Conveyed through a protected cloud stage, SpringCM's record and contract management solutions work flawlessly with Salesforce or as an independent arrangement.

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    • Enterprise
    • 501 to 1,000
  • 23

    SER group is a tool to manage enterprise content that is nowadays appreciated worldwide. It joins two significant components, such as BPM and ECM together and brings these two on an integrated platform. SOA operates it. It helps to assemble all the creative ideas and essential information in a single platform. The people who want to customize their contents and connect with other individuals of the same track choose SER group.

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    • Startup
    • Berlin, Germany
    • Founded: 1984
    • Below $10 MN
    • 101 to 500
  • 24

    R2 Docuo is a cloud-based document management software crafted for enterprises and business that offers secure and easy-to-use Document Management System and unique Workflow solution chosen by major companies across the globe. It enhances productivity by helping to acquire true control over creation, storage and sharing of documents that in turn Speed up your tasks with office process automation, and collaborate with software that irons out the workflow, does the repetitive jobs and shows you where you are at a glance.

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    • Enterprise
    • 501 to 1,000
  • 25

    While dealing with each bit of information gets sent into this confusing plus rigid filing structure, it resides in its own silo. By sending the various team members via email or hard copy is critical to managing. Managing this tangle of information is an important aspect of each project, in addition to actually overseeing the work. Critical information, like amendments to drawings and other key updates, is

    Blueprint ECM has developed and deployed a solution that allows the clients to easily manage their projects and immediately surface all of the relevant content. Seamless project team collaboration and document transmittal keeps internal team members and external partners, vendors and trades in the loop and working from a common set of information at all times. And because Blueprint’s framework is built on the SharePoint Online platform, the additional overhead cost can be handled gracefully.

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    • Enterprise
    • 501 to 1,000

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Marie Stelle

Engagement Partner - 360Quadrants.com