ECM solutions help to leverage existing businesses and legacy systems to address the challenges of the BFSI marketplace. The BFSI sector is rapidly adopting content management solutions because of the secured and confidential nature of the data. Using ECM solutions, BFSI companies can build centralized back offices to reduce employee workload as well as improve the overall customer experience. As huge sums of money and critical business data are at stake, well-informed decisions must be taken by the BFSI vertical. Thus, decisions relating to the BFSI vertical can have serious effects and can change the course of the economy of a country or countries. ECM solutions help the BFSI vertical to gather and manage all the financial data. These solutions also provide enhanced data security and access controls in the event of cyber-attacks, bank robberies, and natural disasters, such as hurricanes and earthquake. The deployment of ECM solutions in the BFSI sector can ensure better accountability, risk management, operational management, end-to-end content governance, management among different functional departments, and communication.
Solutions such as IBM’s InnovationJam solution and Newgen’s solutions for banking and financial services companies provide comprehensive tools to capture, manage, and analyze content for financial services. ECM solutions pertaining to the BFSI sector offer benefits such as expansion of customer service offerings, self-service capabilities to increase the client interaction value chain, and enhanced customer service levels. The 2007 financial crisis has put the limelight on banks that have been under fire for providing risky loans. These risky loans along with weak regulations and poor documentation were the perpetrators of the financial crisis. Automating the physical transfer of documents with an integrated system can enhance the productivity of various financial departments. The financial markets are continuously changing, so the content exchange between brokers and customers must be transparent and secured.

Find the best Enterprise Content Management Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Enterprise Content Management Software tools.
  • Breadth and Depth of Product Offerings
    • Product Offerings
    • Licences
    • Type of ECM offered
      • Content Workflow/BPM
      • Document Management
      • Imaging and Capturing
      • Web Content Management
      • Records Management
      • Digital Asset Management
      • Mobile Content Management
      • Case Management
      • Others
    • Predictive Maintenance Services
      • Training
      • Deployment and Integration
      • Consulting
      • Support Services
      • Maintenance
      • Managed Services
      • Cloud Services
    • Number of Customers Catered
      • Large Enterprises
      • Small Businesses
      • Medium level Business
  • Product Features and Functionality
    • Number of Platforms
      • Cloud
      • Mobile
      • Laptop
      • Pad
    • Integration
      • Sensor integration
      • Software Tool Integration
      • Solution Integration
  • Delivery
    • Solutions Offered
      • Yes
    • End Users
      • Telecom and IT
      • Healthcare
      • Manufacturing
      • BFSI
      • Energy and Utility
      • Transportation and Logistics
      • Govt and Defense
      • Media and Entertainment
      • Retail
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Models
      • Directly
      • Through Partners / Third-Party Vendors
    • Delivery Mode for Client Location
      • Full Time Equivalent
      • Subscription / Licensing
      • Per User / Device Basis
  • Scalability
    • End Users/Workstations
    • Number of Organisations Catered
  • Support and Services
    • Level of Support
    • Support and Services
      • Technical Support
      • Sales support
      • Customer Support
      • Other Support Services
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support

TOP VENDORS

  • #

    Alfresco Software offers products with capabilities, such as document management, enterprise collaboration, information governance, mobile content and process services, process management, and document scanning and capture. Alfresco provides open, flexible, and highly scalable ECM capabilities. It provides support for leading productivity applications, including Microsoft Office, Google Docs, Outlook, and Salesforce.com. The Alfresco Platform has an open source core and fully embraces open standards. It is also customizable for specific industry needs where the solutions are delivered by cloud or on-premises depending on the enterprise requirement.

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    • SME
    • California, USA
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • #

    Everteam offers records management, application archiving, case management, capture and classification, document management, content analytics, content-based services, and compliance management. It offers Everteam ECM solutions, available on both SharePoint and J2EE environments, developed around three key drivers: improving process productivity, achieving compliance requirements, and bringing content closer to business. Everteam’s ECM platform can manage all types of content, including structured, unstructured, electronic, and paper.

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    • Enterprise
    • Paris
    • 101 to 500
    • Startup
    • Linz, Oberosterreich, Austria
    • Founded: 1988
    • $11MN to $50MN
    • 101 to 500
  • #

    Hyland is one of the top vendors in the ECM software market. The company’s product portfolio comprises scanning and document capture, electronic document management, automating processes, document generation and distribution, records management, case management, and BPM. Its solutions have enabled enterprises to transform their operations simplifying processes and connect systems.

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    • Enterprise
    • Ohio, USA
    • Founded: 1991
    • $500MN to $1BN
    • 1,001 to 5,000
  • #

    In the ECM market space, IBM offers various products, such as advanced case management, information lifecycle governance, and content collaboration on the cloud, document capture imaging, and ECM platforms to its commercial clientele. The company provides its products and solutions to companies in various industry verticals, such as automotive, aerospace and defense, government, banking, healthcare, finance, IT and telecom, Banking, Financial Services, and Insurance (BFSI), consumer products, and retail in over 175 countries.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 5,00,001 & more
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
    • SME
    • 1,001 to 5,000
    • Enterprise
    • 501 to 1,000
  • #

    OpenText offers a wide range of solutions to medium-sized and large enterprises for content management. In content management market space, the company offers OpenText Content Management, OpenText Records Management, OpenText Archiving, OpenText Capture, OpenText Email Management Solutions, OpenText Content-Centric Applications, OpenText File Archiving, OpenText Legacy De-Commissioning, OpenText Learning management/accreditation, and OpenText Core. These solutions comprise advance feature to maintain the entire lifecycle of content across various industries. The company deploys this solution on cloud or on-premises, which simplifies management of all types of content and offers varied associated services including cloud service, professional service and customer service

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    • Enterprise
    • Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 501 to 1,000
    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Startup
    • Berlin, Germany
    • Founded: 1984
    • Below $10 MN
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Startup
    • Addison, Texas, US
    • Founded: 1981
    • $11MN to $50MN
    • 101 to 500
    • Enterprise
    • 20,001 to 25,000
    • Enterprise
    • Connecticut, USA
    • Founded: 1906
    • $10BN to $50BN
    • 35,001 to 40,000

TOP REVIEWS

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