The content generated in the government sector is highly classified and undisclosed. Government agencies throughout the world handle highly secure and private data of individuals, departments, processes, and agencies. The government sector is subject to strict security policies and regulations, owing to the critical and secret nature of data. Thus, the need for higher control and visibility is evident. Government agencies need to collaborate in a better fashion to ensure the migration and preserve the integrity of data. Better management of IT infrastructure to support resource sharing ensures better security compliance controls and classified content security structures. The volume of data generated in government and defense agencies is huge and subject to high scrutiny. Moreover, government agencies are subject to strict security standards and audit policies. The deployment of web content management in government and defense agencies can minimize the risks associated with disfigurement of government websites. Government agencies are deploying ECM solutions to ensure business continuity, manage web content, as well as maintain the audit trail of content in different functional departments. ECM solutions help government agencies to serve high-quality services while adhering to regulatory and budgetary terms. These solutions result in improving citizen engagement, optimizing workforce collaboration, boosting revenue generation, and providing sustainable growth. Alfresco, IBM, HP Autonomy, Hyland Software, Lexmark International, Microsoft, and Xerox are some of the government and defense ECM solution providers of today.

Last updated on: Oct 23, 2019

Enterprise Content Management Software in Government and Public Sector Quadrant

Comparing 25 vendors in Enterprise Content Management Software across 142 criteria.

Find the best Enterprise Content Management Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Enterprise Content Management Software tools.
  • Breadth and Depth of Product Offerings
    • Product Offerings
    • Licences
    • Type of ECM offered
      • Content Workflow/BPM
      • Document Management
      • Imaging and Capturing
      • Web Content Management
      • Records Management
      • Digital Asset Management
      • Mobile Content Management
      • Case Management
      • Others
    • Predictive Maintenance Services
      • Training
      • Deployment and Integration
      • Consulting
      • Support Services
      • Maintenance
      • Managed Services
      • Cloud Services
    • Number of Customers Catered
      • Large Enterprises
      • Small Businesses
      • Medium level Business
  • Product Features and Functionality
    • Number of Platforms
      • Cloud
      • Mobile
      • Laptop
      • Pad
    • Integration
      • Sensor integration
      • Software Tool Integration
      • Solution Integration
  • Delivery
    • Solutions Offered
      • Yes
    • End Users
      • Telecom and IT
      • Healthcare
      • Manufacturing
      • BFSI
      • Energy and Utility
      • Transportation and Logistics
      • Govt and Defense
      • Media and Entertainment
      • Retail
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Models
      • Directly
      • Through Partners / Third-Party Vendors
    • Delivery Mode for Client Location
      • Full Time Equivalent
      • Subscription / Licensing
      • Per User / Device Basis
  • Scalability
    • End Users/Workstations
    • Number of Organisations Catered
  • Support and Services
    • Level of Support
    • Support and Services
      • Technical Support
      • Sales support
      • Customer Support
      • Other Support Services
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support

TOP VENDORS (24)

  • 1

    OPENTEXT ECM Enterprise Content Management offers a wide range of solutions to medium-sized and large enterprises for content management. In content management market space, the company offers OpenText Content Management, OpenText Records Management, OpenText Archiving, OpenText Capture, OpenText Email Management Solutions, OpenText Content-Centric Applications, OpenText File Archiving, OpenText Legacy De-Commissioning, OpenText Learning management/accreditation, and OpenText Core. These solutions comprise advance feature to maintain the entire lifecycle of content across various industries. OPENTEXT ECM Enterprise Content Management deploys this solution on cloud or on-premises, which simplifies management of all types of content and offers varied associated services including cloud service, professional service and customer service.

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    • Enterprise
    • Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 501 to 1,000
  • 2

    In the ECM market space, IBM offers various products, such as advanced case management, information lifecycle governance, and content collaboration on the cloud, document capture imaging, and ECM platforms to its commercial clientele. IBM Enterprise Content Management Software provides its products and solutions to companies in various industry verticals, such as automotive, aerospace and defense, government, banking, healthcare, finance, IT and telecom, Banking, Financial Services, and Insurance (BFSI), consumer products, and retail in over 175 countries.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 3

    OnBase by Hyland Enterprise Content Management (ECM) software is one of the top vendors in the ECM software market. The company’s product portfolio comprises scanning and document capture, electronic document management, automating processes, document generation and distribution, records management, case management, and BPM. OnBase by Hyland Enterprise Content Management (ECM) software solutions have enabled enterprises to transform their operations simplifying processes and connect systems.

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    • Enterprise
    • Ohio, USA
    • Founded: 1991
    • $500MN to $1BN
    • 1,001 to 5,000
  • 4

    Microsoft has been a renowned global vendor in providing a diverse set of software, licensing solutions, and hardware products across different industrial verticals including healthcare, telecom, and manufacturing. It focuses majorly on keeping its customers updated on the developing market trends, such as progressions in cloud applications, IoT, and mobility. The company is a renowned provider of software products, software licenses, devices, and services. Microsoft designs manufacture and sells various cloud-based software solutions and hardware appliances, and it also delivers relevant online advertising to a global audience.

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    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 5

    LASERFICHE Enterprise Content Management (ECM) is one of the eminent vendors in the ECM market. The company offers powerful document management software solutions under its ECM portfolio that includes both on-premises and cloud. LASERFICHE Enterprise Content Management ECM solutions have enabled enterprises over the globe to manage the document operations more securely and safely, thus making ECM systems more effective, efficient and transparent. LASERFICHE Enterprise Content Management (ECM) provides their clients the ability to establish and deploy information management standards throughout the enterprise with no code/low code solutions that are quickly configurable to meet clients specific needs

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    • Enterprise
    • 501 to 1,000
  • 6

    ORACLE Enterprise Content Management Software solutions help users to manage content for maximizing efficiencies, reducing cost, improving security and integrating content to the business process for improving decision-making efficiency. The growing amount of content due to digitalization has increased the concern of enterprises for structured management of content, and this has led to the adoption of Oracle ECM solution and services among enterprises. It is a universal content management standard edition, universal online archive, and universal records management for facilitating content management to medium-sized and large enterprises.

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    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 7

    The M-Files EIM solution is gaining popularity in the ECM market, as it eliminates information silos and provides simplified and fast access to data from any business system and device. M-FILES Enterprise Content Management (ECM) Software's unique approach to content management is resulting in higher user adoption of M-Files solutions, and thus, faster Return on Investment (ROI). M-Files offers its solutions on cloud, on-premises, and hybrid deployment models, reducing the IT cost burden on enterprises.

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    • Enterprise
    • 501 to 1,000
  • 8

    Xerox is a leading provider in the ECM market. XEROX Enterprise Content Management  provides Xerox DocuShare, Xerox DocuShare Private Cloud Service, and Xerox ConnectKey for DocuShare. Xerox DocuShare is a document management solution that helps in capturing, indexing, and storing structured and unstructured content; securing sensitive data; and automating data-intensive business processes. Xerox offers its content management solutions and services to its customer base of different size ranging from small, medium-sized to large enterprises.

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    • Enterprise
    • Connecticut, USA
    • Founded: 1906
    • $10BN to $50BN
    • 35,001 to 40,000
  • 9

    Alfresco ECM software offers products with capabilities, such as document management, enterprise collaboration, information governance, mobile content and process services, process management, and document scanning and capture. Alfresco provides open, flexible, and highly scalable ECM capabilities. It provides support for leading productivity applications, including Microsoft Office, Google Docs, Outlook, and Salesforce.com. The Alfresco Platform has an open source core and fully embraces open standards. It is also customizable for specific industry needs where the solutions are delivered by cloud or on-premises depending on the enterprise requirement.

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    • SME
    • California, USA
    • 101 to 500
  • 10

    NEWGEN Enterprise Content Management (ECM) has a wide range of solutions. Newgen has partnered with leading cloud computing service providers such as Amazon Web Services (AWS) and Microsoft Azure to provide its ECM solutions on the cloud. NEWGEN Enterprise Content Management has partnered with leading cloud computing service providers such as Amazon Web Services (AWS) and Microsoft Azure to provide its ECM solutions on the cloud.

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    • SME
    • 1,001 to 5,000
  • 11

    Everteam offers records management, application archiving, case management, capture and classification, document management, content analytics, content-based services, and compliance management. It offers Everteam ECM solutions, available on both SharePoint and J2EE environments, developed around three key drivers: improving process productivity, achieving compliance requirements, and bringing content closer to business. Everteam’s ECM platform can manage all types of content, including structured, unstructured, electronic, and paper.

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    • Enterprise
    • Paris
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 20,001 to 25,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Startup
    • Linz, Oberosterreich, Austria
    • Founded: 1988
    • $11MN to $50MN
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Startup
    • Addison, Texas, US
    • Founded: 1981
    • $11MN to $50MN
    • 101 to 500
    • Enterprise
    • 501 to 1,000
  • 20

    DocStar enterprise content management software offers better, faster and smarter tool for decisions making. It stores paper documents and any native file type safely and securely in the system. DocStar solutions integrate smoothly with existing software applications, making it easy to capture, store, and retrieve documents and content, anytime, on any device. It provides greater flexibility by getting installed on any servers or in the cloud.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • 22

    SPRINGCM platform leads the contract management application through its innovative document workflow and other management platform. SPRINGCM give companies an option to reduce the time spent on managing the critical business documents such as legal documents and blueprints. Intelligent, mechanized work processes empower record cooperation over an association from any work area or cell phone. Conveyed through a protected cloud stage, SpringCM's record and contract management solutions work flawlessly with Salesforce or as an independent arrangement.

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    • Enterprise
    • 501 to 1,000
    • Startup
    • Berlin, Germany
    • Founded: 1984
    • Below $10 MN
    • 101 to 500
  • 24

    R2 Docuo is a cloud-based document management software crafted for enterprises and business that offers secure and easy-to-use Document Management System and unique Workflow solution chosen by major companies across the globe. It enhances productivity by helping to acquire true control over creation, storage and sharing of documents that in turn Speed up your tasks with office process automation, and collaborate with software that irons out the workflow, does the repetitive jobs and shows you where you are at a glance.

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    • Enterprise
    • 501 to 1,000

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