Field Service Management

Field Service Management (FSM) can be defined as a hosted or a cloud-based system that integrates with Internet services to allow organizations to manage extensive resources by offering services, such as work-order management, customer management, inventory management, service contract management, reports and analytics, and schedule and dispatch, along with integrating these activities with other back-office systems.

The global field service management market size is expected to grow from USD 3 billion in 2020 to USD 5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11% during the forecast period. The major factors driving the growth of the field service management market include rising need for mobility with IoT, need of predictive analytics and increasing adoption of cloud-based applications.

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This report identifies and benchmarks the best Field Service Management providers such as Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden) and ServiceMax (US), and evaluates them on the basis of business strategy excellence and strength of product portfolio within the Field Service Management ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. Best Field Service Management providers are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders, Dynamic Differentiators, Innovators, or Emerging companies.

The report includes market specific company profiles of all 39 players and assesses the recent developments that shape the competitive landscape of this highly fragmented market.