What is Identity and Access Management?

Identity and Access Management is a business security framework that’s designed for multi perimeter environments to protect and monitor user access. It helps users in managing digital identities, which are scattered both inside and outside enterprises. Identity and access management software manages user access to information and applications across enterprises by undertaking security and risk considerations. These IAM software allow organizations to create, store, delete, and maintain user identities and their related access permissions automatically.

What drives the adoption of Identity and Access Management solution?

Varied technological environments, strict compliance, and increasing digital identities across enterprises are fueling the need for deployment of IAM software. Enterprises manage their identity management costs and become agile by adopting identity & access management competencies.

What is the use of IAM Software?

IAM software technology is used to initiate, capture, manage, and record user identities. It also provides an organization’s staff with permissible access to various enterprise resources. Identity & access management can be described as the management of individual identities, their authorization, and provision of access based on predefined rules. Previously, IAM software was primarily used for providing companies with support to access management and access-related compliance needs. Which was why, organizations back then, struggled to meet the compliance demands, and were able to deploy solutions which were limited only to a few applications and systems.

Nowadays, organizations adopt risk-driven approach and they provide logical access controls. Also, growing emphasis of compliance management and increasing trend of mobility are driving the demand for Identity and Access Management Software in various sectors. Moreover, there has been a rise in the Bring Your Own Device (BYOD) approach, which has led to an increase in workforce adopting mobility.

360Quadrants recognizes the below-listed companies as the best IAM software

Who are the top 10 IAM players?

  • Okta
  • IBM corporation
  • Oracle
  • Hitachi
  • Onelogin
  • Dell inc
  • Microsoft corporation
  • Beyondtrust
  • Rsa securid
  • Salesforce

VISIONARY LEADERS

Visionary leaders are the leading identity and access management (IAM) market players in terms of new developments such as product launches, innovative technologies, and the adoption of growth strategies. These players have a broad product offering that caters to most of the regions globally under the best Identity and access management software category. Visionary leaders primarily focused on acquiring the leading market position through their strong financial capabilities and their well-established brand equity. Some of the visionary leaders in the IAM Software market are IBM Corporation, Oracle, Hitachi and Microsoft Corporation etc.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators are established players with very strong business strategies. However, they have a weaker product portfolio compared to the visionary leaders. They generally focus only on a specific type of technology related to the product under best identity and access management software category. Some of the dynamic differentiators in the IAM market are Avatier and Cyberark.

INNOVATORS

Innovators in the competitive leadership mapping are vendors that have demonstrated substantial product innovations as compared to their competitors. These best Identity and Access Management software companies have focused on product portfolios. However, they do not have very strong growth strategies for their overall business, when compared with the visionary leaders. Some of the innovators in the IAM market are MicroFocus, SAP SE, Kaseya etc.

EMERGING COMPANIES

Emerging companies have niche product and service offerings. Their business strategies are not as strong as that of the established vendors. The emerging vendors in identity and access management software category include the new entrants in the market, emerging in terms of product portfolio and geographic reach, and require time to gain significant traction in the market. Emerging companies in the IAM software market are Watchguard Technologies and Broadcom Limited.

Key Benefits of IAM Systems

  • Enhances User Experience - Single Sign on (SSO) does not require the users to recall and input various passwords to gain access to the system. With the help of SSO, users can automatically login every time they move to another connected system. 
  • Password management - IAM software allows organizations to spread their SSO competences to SaaS, cloud-based, web-based, and virtual applications. SSO has the ability to combine password management across various domains and attribute-sharing values and protocols.
  • Boost Security Profile - IAM software has the ability to validate and approve users based on their access level specified in their directory profiles. IAM solution also manage user access using other aspects to precise roles of the system.
  • Progressive Anomalies Monitoring - Recent IAM software solutions embrace technologies such as machine learning, artificial intelligence, and risk-based authentication, to recognize and restrict any kind of strange activity.

What are the key features to look at while buying an IAM solution?

Managing identities and credentials for enterprise resources & information, and efficiently facilitating access management are the critical challenges faced by several organizations across various industry verticals globally. Organizations should be looking at the following features, while shortlisting an IAM Software.
  • Provisioning - Provisioning provides employees, partners, clients, and other stakeholders with identity manageability features to access resources present on-premises or through cloud. It guarantees that the users can access all the necessary applications and network resources. These solutions manage automated provisioning and de-provisioning of computing resources.
  • Directory Services - A directory is a term used for storage and management of identity information and its credentials. IAM solution directory services enable departmental access to corporate services and business resources, which bring together resources, users, access, networks, and access points. This enables high-speed access to identity information by mission-critical systems and applications.
  • Single Sign-on - Single Sign-On (SSO) in IAM automates and integrates the functions of IAM processes. It comprises Web and Federated Single Sign-On, and Enterprise Single Sign-On (E-SSO). Single Sign-On (SSO) is a form of authentication, which allows users access to multiple computer platforms or applications present on-premises of an organization or through cloud by logging in only once. SSO allows end users to login using one single set of credentials by eliminating the need to remember passwords. 
  • Advanced Authentication - Advanced authentication uses two factors for authenticating that include password and biometric. It is a scalable and flexible solution that incorporates both, risk-based authentication and strong authentication. It includes software revenues from technologies used for biometric recognition of identities, smart cards software, and two, three, & multifactor authentications.
  • Password Management - Password management applications enable end users to reset passwords, which significantly alleviate the help desk workload to address password reset requests. Furthermore, these applications ensure enhanced security by implementing strong password policies.
  • Audit, Compliance, and Governance - Auditing and user activity monitoring (including privileged and non-privileged users) is an important part of the IAM process. It includes events and activities associated with identities or resources, which are logged into a centralized repository. These IAM solutions provide comprehensive support for auditing, including re-certification, and central analysis of identity-related audit data.

What are the options to deploy IAM solution?


On the basis of deployment type, the best identity management market has been segmented into on-premises and cloud. 

Cloud

  • Cloud or hosted solutions are Software-as-a-Service (SaaS) provided by service providers. Cloud computing services convert fixed cost to variable cost, as customers have to pay according to the services they utilize.
  • Cloud revenue management solutions are available according to a customer’s demand, wherein they can start or stop any service at will. This provides flexibility to organizations to adjust to the dynamic environment.
  • There has been an upward trend in the deployment of cloud-based solutions. The advantages of cloud deployment are reduced physical infrastructure, low maintenance cost, and 24×7 data accessibility from anytime, anywhere.
  • Cloud-based solutions also support real-time visibility of data for employees, enabling organizations to communicate with different departments before, during, and after each appointment.

 On-Premises

  • On-premises solutions are installed and hosted in an organization’s own IT infrastructure and are managed by their internal IT staff. On-premises deployment is a traditional way of implementing identity & access management solutions.
  • Organizations, where user credentials are critical for business operations, usually follow this approach as the information is moderately safe from external attacks, since systems are held internally by the organization.
  • As on-premises solutions typically involve procurement of dedicated hardware, software license, and annual support and maintenance fees, this mode of deployment is popular across large-sized enterprises.
  • Security concerns associated with the confidential data of customers is also a crucial factor for on-premises deployment.
  • However, on-premises deployment requires IT support teams for regular service and maintenance operations, who may find it difficult to regularly update the on-premises systems. 


How to choose the right IAM solution?

While choosing an ideal IAM software, it is good for the users to look at the following:
  • Multi-factor Authentication - Leaked passwords have been one of the major reasons for most of the data breaches over the last few years. Multi-factor Authentication has the ability to enhance user identification, by decreasing the risk of data breaches.
  • User Self-service - An ideal IAM solution helps users to safely reset their own passwords and unlock their accounts without relying on the help desk. It also helps users to update their attributes and manage group memberships.
  • Reporting and Auditing - Since compliance is a priority for almost all organizations, an ideal IAM software should be able to maintain a consistent audit track. Progressive IAM solutions enable IT teams to track precise features within applications.
  • 3rd Party vendor management - An ideal IAM software guarantees that the users gain the correct level of access granularity for third-party subcontractors.
  • Applications Required - An ideal IAM software should be able to support or integrate into numerous applications. So, it becomes critical for businesses to assess all the apps used by the workforce.
  • Single Sign-on - An IAM solution with Single Sign-On (SSO) helps in reducing password issues, enhances productivity, and decreases IT costs.

Some Noteworthy Use Cases

Use Case 1: Exterior SSO using AD passwords to access Office 365, Salesforce, and other third-party applications

Employees or customers who need to be able to use their Active Directory passwords to gain access to third-party applications, can do so through the Gluu Server. Since, the target application supports SAML or OpenID Connect, the SSO transaction can be organized from inside the Gluu Server GUI. If the target application supports something like WS-Federation, it is ideal to use ADFS as a WS-Federation-to-SAML proxy.

Use Case 2: Web based Single Sign-On towards an exclusive RDBMS based User Repository

In cases where, businesses store their user credentials in an exclusive user store, and it wants to validate against that database by leveraging a customized RDBMS connector in the SSO platform. It is critical to understand that RDBMS constantly needs some custom integration because every organization has a different schema.

Use Case 3: Employees need to impersonate customers

This can be addressed within the Gluu Server. However, it recommended to handle this within the user’s application. For example, the Gluu Server could validate the employee who is imitating the customer, and in the application, the user would notice that the person has a role and should have the ability to see / edit a customer’s environment.  

And, if the business actually allows a staff member validate as another person, it is suggested that they use safe credentials and apply a multi-step verification workflow.


What’s trending?

  • Biometrics – IAM solutions will need to integrate biometrics capabilities such as fingerprints, retina scans, and facial recognition to recognize sanctioned users for networked systems.
  • Blockchain - Blockchain technology integrated with IAM solution addresses the issues with keeping identification data in a central Moreover, the individual documentation data in such central systems is not managed by individuals. Instead, the data is possessed by the third-party services provider.
  • Situation Based Identity and AI - Situation-based IAM solution associates data about a user that is applicable for the identity being validated. Also, AI based ML systems can understand an individual so well that all the information gathered about them, linked with multi-factor authentication, will safely recognize most people.
  • Live Problem Warning and Response - AI and ML can prove to be valuable in anomaly detection. Businesses these days, want to be able to detect anomalies such as uncommon key strokes, changed source locations, and even the date or time, and then reacting by either alerting, blocking the attempt, or dropping additional controls or authentication stages in place.
  • Individuality Reassurance - Businesses today require improved security solutions that encourage decision-based identity assurance. Identity assurance systems monitor risk notices and help administrations in tracking distrustful activities.
  • Identity API Management - Identity API management facilitates linking of cloud applications and individuals to provide programmer grade access and review tracks to anyone trying to enter API gateways.
  • Security Robotics – Rise in the use of robotics in identity and security management is another trend observed in the IAM industry. The security segment plans to leverage robotics to achieve vital tasks in enterprise settings, including in the setting of identity and access rights management.
  • Privileged Access Management - Privileged account comprises valued business data and is continuously tracked by cyber attackers. Privileged Access Management is an essential part of IAM wherein privileged accounts are continuously checked and protected with severe verification techniques.
  • IAM Migration to the Cloud - Another IAM trend is the movement of user identity data services to the cloud services, or identity management as a service. Identity management as a service is easily scalable. The service providers manage most of the management activities in the back end.
  • Decentralized Identity - Blockchain permitted and dispersed identities are compelling IAM systems to enables users to produce, demonstrate, and record their identities and the associated relationship identifiers to use digital services.

Recent News
  • Virgin Media approves 'misconfigured database' left personal data of 900,000 people unprotected·
  • Cathay Pacific penalized with £500,000 data protection fine from Information Commissioner’s Office over 2018 data breach

Frequently Asked Questions

  • What is the curent market outlook for Identity and Access Management market ?
    Identity-as-a-Service (IDaaS) is an emerging trend, as these cloud-based deployments are gaining traction and are accelerating the realization of identity & access management benefits. The identity & access management market is expected to grow from USD 8,094.8 million in 2016 to USD 14,822.6 million by 2021, at a CAGR of 12.9% during the forecast period.
  • What are the drivers of Identity and Access Management market ?
    Rise in awareness about compliance management Compliance management is expected to continue to be a major driver in the adoption of identity & access management solutions due to huge costs associated with non-compliance with regulatory mandates. A report by the Security Industry Association estimates that large organizations spend around 13.1% of their net revenue on compliance. Rules and regulations such as Payment Card Industry Data Security Standard (PCI-DSS), Sarbanes-Oxley (SOX), Health Insurance Portability and Accountability Act (HIPAA), and others are expected to increase in the coming years, due to the increasing authenticity requirements and emerging security issues. In addition, severity of threats and huge financial losses have led governments and regulatory bodies such as the Federal Financial Institutions Examination Council (FFIEC) to introduce an assortment of mandatory guidelines and protocols for security and privacy of the business data. Regulatory Acts such as Gramm-Leach-Bliley Act (GLBA), HIPAA, and Personal Information Protection and Electronics Document Act (PIPEDA), and standards such as PCI-DSS and SOX necessitate businesses to meet the terms of these standards. This trend, in turn, will drive organizations across multiple verticals to adopt identity & access management solutions.
  • What are the restraints of Identity and Access Management market ?
    Lack of knowledge about identity and access management Nowadays, handling user identities while accessing identity & access management services via cloud or on-premises is one of the critical issues faced by several organizations. Organizations or end users lack the knowledge of identity & access management solutions and its implementation. Furthermore, there is lack of trust and transparency related to data locations, accessibility of servers, and extensibility and flexibility of solutions offered by the identity & access management service providers, along with privacy issues related to these solutions. Moreover, security policies and issues related to implementation of roadmap are restraining the growth of identity & access management market. Successful identity & access management solution deployments ensure integrity of identities used to access potentially sensitive resources and reduce the risk of breaches; however, privacy issues still remain a major concern for the identity & access management solution providers and thus, this factor is expected to restrain the growth of the identity & access management market in the coming years.
  • What are the challenges of Identity and Access Management market ?
    Complex integration due to diversified IT system From the past five years, companies are constantly growing through M&A creating complex and heterogeneous IT environments. New operating platforms and business applications are added to legacy systems with too many identities, inconsistent password policies, and diverse and time-consuming processes. This, in turn, creates problems for users, and identity & access management solution to maintain efficiency, security, and compliance. Moreover, several applications that organizations use are provided by third parties and are accessed remotely. This has led to rapid increase in cyber-attacks and complex entitlement processes. Hence, to avoid any discrepancy in the identity & access management project within an organization, vendors are providing identity & access management solutions to continuously evolve their plug-ins or technologies that must be compatible with multiple devices and provide seamless scalability with minimum investment.
  • What are the opportunities in Identity and Access Management market ?
    Increasing cloud and SaaS adoption With rise in use of cloud, management and securing multiple accounts via cloud is increasing. This has resulted in increased adoption of identity & access management solutions. Earlier, organizations used to consider identity & access management technologies as capital expenditure, which was purchased and implemented on-premises of an organization. There was a huge cost structure associated with successful implementation of identity & access management projects, which required months of rigorous work. This trend is changing continuously with the growing cloud market, as implementing, and accessing identity & access management services (via-cloud) is becoming easier due to limited capital required for its initiation and less time of implementation. With the growth of SMEs, the adoption of identity & access management solutions across organizations has also increased.
  • What are the recent developments in Identity and Access Management market ?
    April, 2015 New Product Launch - IBM launched its QRadar Security Intelligence technology to the cloud. The technology will enable companies with the ability to prioritize real threats and free-up sensitive resources to fight cyber-attacks. August, 2014 Acquisition - IBM acquired Lighthouse Security Group LLC, a cloud security services provider. This acquisition has helped IBM to combine its identity & access management offerings with the Lighthouse Security Group. Furthermore, it has helped IBM to provide full suite of identity management software and services. July, 2014 Acquisition - IBM acquired CrossIdeas, the provider of identity governance and analytics software. CrossIdeas joined the developments under IBM Security Systems. This has helped IBM to strengthen its position in the advanced identity analytics and intelligence solutions market. June, 2014 Expansion - IBM opened a new IT security operation center in Costa Rica. This opening enable IBM to address the increasing security requirements of its clients in this region.

Best Identity and Access Management Software in 2020

Comparing 130 vendors in Identity and Access Management across 59 criteria.
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Okta, Inc. is one of the prominent providers of identity and mobility management solutions for mobiles and cloud enterprises.  The company provides cloud application management services with a strong focus on Customer Relationship Management (CRM). The company also offers identity, security, digital businesses, and mobility solutions.

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IBM provides easy integration and customization capabilities in its offerings such as customer queries which are resolved on priority. It allows access rights, provides single sign-on from any device, enhances security with multi-factor authentication, enables user lifecycle management, and protects privileged accounts.

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Oracle Identity Management aims to empower customers to manage internal and external users, secure corporate information from potential software threats, and streamline compliance initiatives. Oracle’s continuous focus on innovation is indicated by the launch of industry and business function-specific solutions.

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Hitachi ID Identity Manager offers comprehensive identity management and access governance, privileged access management, and password management solutions. It advances IT security, supports internal controls and regulatory compliances, lowers access administration and IT support cost, and improves user services. Hitachi ID Identity Manager grants and cancels access for both on-premises and cloud-hosted systems and applications.
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OneLogin's identity management solution allows organizations to function at extreme speed, simultaneously providing the integrity that confers insights and governance and minimizes risk. OneLogin is a thought leader in authentication with plans to extend mobility support.

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Dell Identity Manager eliminates the difficulties and long processes that are often needed to govern identities, manage privileged accounts, and controls access. Dell One Identity solutions help in simplifying and attaining business agility while addressing identity and access management (IAM) challenges.

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Microsoft Corporation is a global provider of identity & access management solutions. The company's on-premises identity & access management solutions help businesses in synchronizing identities between directories, data bases, and applications. It also provides the authentication of password and certificate management. Microsoft, with its vast identity & access management solutions portfolio, caters the needs of customers.

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BeyondTrust Privileged Access Management solutions offer the exposure and control that is required to reduce risk, achieve least privilege, and gain operational efficiency. The company also offers the most seamless approach to prevent data breaches related to stolen credentials, misused privileges, and compromised remote access. The company’s privilege access management solution targets the special needs for any account managed by an organization.

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RSA SecurID Access  delivers constant access assurance for enterprises to confirm that users across the organization have the proper level of access. By providing visibility across islands of identity in the blended cloud and on-premises environment, RSA Identity Governance and Lifecycle authorizes business users to take action swiftly and easily to address risky access situations with the highest business impact in order to reduce business risk and ensure compliance.

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Salesforce Identity Connect allows managing AD users and Salesforce users simultaneously. It can organize Identity Connect to enable AD users access to their Salesforce orgs without logging in again. Salesforce identity event logs for creating reports and dashboards on single sign-on (SSO) and connected app usage.

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SailPoint Predictive Identity leverages the power of AI and machine learning to deliver the next-generation identity. It integrates with all applications and data in even the most compound, hybrid IT environment, and learns how an organization works to provide recommendations that help in making smart access decisions.

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LoginRadius Identity Platform offers a comprehensive variety of customer registration and authentication options for the right balance between customer experience and security. It also offers Multi-Factor Authentication and Risk-Based Authentication to ensure that customers get the right level of security while preserving a simple online experience.

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AWS Identity and Access Management (IAM) enables businesses to manage access to AWS services and resources securely. It also allows businesses to manage permissions for the users and applications, leverage identity federation to manage access to an AWS account.

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Akamai Technologies offers accessibility and gathers user data for marketing analysis. It delivers all features expected in an advanced CIAM solution. Akamai Identity Cloud is established and highly scalable and considered by enterprises with high availability, GDPR-compliant consent management, and complete marketing analytics features.

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Zoho Identity Manager Plus from the ManageEngine offers end users one-click access to the applications they need and permits IT admins to manage and monitor application access from one central console.

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Cloud-ready Zero Trust Privilege is developed to manage the basic use case of privileged access management (PAM), which concedes access to privileged user accounts via a shared account, password, or applications passwords, and secrets vaults, as well as securing remote access. Centrify Privileged Access Service permits all the above as well as secure administrative access via the jump box, workflow-driven access requests, and approvals as well as multi-factor-authentication (MFA) at the vault.

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Micro Focus helps organizations to provide their users with instant access to all the resources required. The company’s IAM solutions make it easier for users to remember their passwords and gain instant access to the resources. The solutions also enable businesses to control and monitor privileged user access and enhances authentication without impacting productivity.

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LogMein offers easy and secure access to apps, devices, and data, and controlled redefined access for a cloud-centric infrastructure where an individual’s identity, not their device, is at the core of their experience.

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CyberArk defend, manage and review user and application credentials, deliver least privilege access, control applications on endpoints and servers, and protect, monitor, and analyze all privileged activity and proactively notifying on anomalous behaviour. It offers comprehensive readymade solution to defend, monitor, identify and respond in a tamper-proof, scalable and built for complex distributed environments to provide the highest security from insider and advanced threats.

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Avatier AIMS offers easily manageable user title access that helps in providing automated understanding to user access if any of entitlements are updated. It allows for real-time updates and saves the extra time for users having to re-request the new access.
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Kaseya comes up with a security framework and set of tools that is in line with the NIST approach. It offers solutions that are a part of Kaseya IT Complete, an integrated set of solutions that make IT infrastructure safer, more secure, and far easier to manage.

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SAP installs identity and access management (IAM) in complex on-premise and cloud environments with the SAP Cloud Identity Access Governance software. It can improve IAM practices with an in-built, dashboard-driven interface, and a simple single sign-on (SSO) experience in the cloud.

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WatchGuard integrates identity and access management abilities, with features focused on the combination between the two. WatchGuard SSL 2.0 makes it easier for organizations to control access to the required resources at any given time, with powerful integration tools, enhanced security, and reporting technology.

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Broadcom identity and access management technologies can be arranged in a variety of flexible deployment models to resolve an extensive range of customer use cases and can gauge to meet the needs of the most large and demanding customers. It can combine and correlate identity and access rights across an extensive range of systems including on-premises applications, cloud applications, and privileged user identities to make trusted identities and develop trust in digital relationships.

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1Password IAM (Identity and Access Management) software is easy to use password manager which is designed for businesses as well as individuals to stay secure online and is suitable for Mac, Android, Windows and iOS which securely stores and fills passwords. 1Password sets master password policies that offer both corporates and individuals password management which focuses on the users' security controls, auditing, and easy deployment.

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iWelcome IAM (Identity & Access Management) software provides a platform to establish the foundation for online customer engagement that enables organizations to build trusted relationships with their customers while complying with privacy regulations. With this IAM software consumers can view, edit and delete their data, give and withdraw consent and easily download an extract of their data. It has a strong focus on data security, fuelled by regulations and supports users through all phases of the decision process.
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Crossmatch IAM (Identity Access Management) is an HID globally accepted flexible hardware and software in providing biometric identity and access management solutions. This solution provides a convenient and comprehensive iris capture portable device for the verification of identity in less than five seconds with secure authentication solutions to the operators. The software helps businesses and governments integrate and strengthen security, reliability, and support through unparalleled automation technology.

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AlertEnterprise manages identity access across several Physical Access Control Systems and delivers full incorporation with several IT applications, such as LDAP and SharePoint. It offers a solution to effectively manage Physical Badging processes to provide a common access/platform for identity management. It can integrate with existing PACS so that there is no need to replace existing hardware. In addition, the solution provides the capabilities to integrate with multiple Access Control Systems from different vendors.

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Atos acts as a sole identity access provider and management system for cloud and on-premise which is based on Evidian software that allows enterprises to manage all identities that need access to their business systems, providing them with ultimate security.
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AU10TIX is an enterprise-grade, hardware and SaaS solution that pioneered autonomous end to end ID authentication which allows clients to verify the consumer identity through a multi-layered and automated, algorithm. It also classifies documents such as passports and drivers licenses. AU10TIX provides ultra-fast enablement which reduces ID-based fraud while minimizing the cost with the processing clients.

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