Managed services are services that are deployed by an enterprise to manage its IT infrastructure. Managed services have gone mainstream as enterprises are not able to manage their growing IT infrastructure and require specialist so enterprises can focus on their core competencies without having to worry about IT infrastructure. These services enable enterprises to focus on their core competencies by reducing the load of maintaining and managing their IT functions such as network management, IT infrastructure, communication and collaboration, security, and data centers. Furthermore, managed services allow enterprises to transfer their Capital Expenditure (CAPEX) to Operational Expenditure (OPEX).
25 companies offering Managed Services were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.
IBM, Cisco, Accenture, Fujitsu, Huawei, Atos, Tata Consultancy Services, HCL, and Wipro have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.
Dimension Data, Dataprise, Netmagic (An NTT Communications Company), and Allstream have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.
Sirius Computer Solutions, OneNeck IT Solutions, Onepath, Calance, and Melbourne IT have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. Nokia Networks, AT&T, Ericsson, GTT Communications, Unisys, DXC Technology, and Subex have been recognized as dynamic differentiators.The competitive leadership mapping (Quadrant) showcased below provides information for 25 major players offering Managed Services. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), features/functionality, delivery, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).
Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, Accenture, Fujitsu, Huawei, Atos, Tata Consultancy Services, HCL, and Wipro are the leading players in the managed services market and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.
Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise, Netmagic (An NTT Communications Company), and Allstream are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.
Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. Nokia Networks, AT&T, Ericsson, GTT Communications, Unisys, DXC Technology, and Subex are recognized as dynamic differentiators.
Sirius Computer Solutions, OneNeck IT Solutions, Onepath, Calance, and Melbourne IT are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.
Managed Services – MARKET SCOPE
Managed Services has a wide range of functions and coverage across multiple industries. A managed Service Partner (MSP) takes on complete responsibility of an IT infrastructure such as equipment, slowness, outage issues, etc. without impacting core operations. Due to this advantage Managed Services has gain popularity among various sectors.
Managed Services are deployed in the below ways –
- Network Service – An enterprise can outsource the management of its network service. The MSP handles the complete provisioning of the network infrastructure and internet access. They also manage VPN, data storage and continuously monitor the network to ensure smooth operations.
- Communication and Collaboration Services – All enterprises drive more value by focusing on their core product. In certain industries such as a telecom sector, to bring about innovation in their product offering it makes more sense for them to outsource their communication and customer engagement services. An MSP in such a case would be responsible for the management of Email Services, VoIP and Unified Communication.
- Data Center Service – In today’s technology-driven world, data is of utmost importance. Organizations store large amounts of data in servers. An enterprise can outsource their server, storage, and backup management to ensure the business is focusing on growth and development.
- IT Infrastructure Service – In certain cases, an enterprise will outsource its entire IT Infrastructure such as its technical support and maintenance, print services, backup and disaster recovery services, hereby increasing the efficiency of the enterprise.
- Mobility Services – An MSP is sometimes tasked with managing the performance of an application or device. They are responsible for the smooth running of the application or device.
- Information Service – Information is required by all organizations to conduct their business. Keeping track and managing all this information is a tedious task. An MSP can help in managing the business processes, operating system services (OSS) and business system services (BSS) for an organization.
- Security Service – An MPS manages the firewall, IDS, IPS, UTM, vulnerability management, compliance management, distributed denial of service (DDoS), SIEM, IAM, and antivirus or antimalware systems under security services.
Managed Services – MAJOR SERVICES
Firewall security forms the first line of defense to protect data, critical assets, and networks from potential attacks. A firewall prevents unauthorized attacks and helps ensure network security. Managed firewall services include real-time monitoring and reporting to help enterprises comply with security.
Vulnerability Management is the repetitive routine of recognizing, grouping, remediating and removing vulnerabilities, particularly in the network and firmware. Vulnerability Management can be deployed by cloud management which gives consistent and global visibility of an organization’s IT framework.
Intrusion Prevention System (IPS)
Managed IPS monitor and protect networks from data flows with malicious intent. It gives an idea on the organization’s security actions with reports and dashboards that allow efficient administrative control.
Antivirus tools detect and remove unnecessary computing scripts, viruses, and malware from systems. Modern antivirus tools can protect systems from various browser threats, key loggers, fraud tools, adware and spyware, and phishing attacks.
A VPN creates a secure tunnel for remote users and different branch offices of an enterprise to access data files in a secure manner. Managed VPN’s help remotely situated organizations to stay connected with their business units seamlessly through secure tunneling from a centralized server.
Data storage works as a centralized database that a large number of users can access without latency. The advantages of data storage include improved performance, reliability, and accessibility.
Managed Unified Communication
Managed unified communication includes managing the integration of various real-time enterprise communication services such as instant messaging, presence information, voice, mobility features, audio, video and web conferencing, desktop sharing, data sharing, call control and speech recognition. Managed unified communication via outsourcing increases network efficiency, optimizes customer services, supports growth initiatives and cuts OPEX.
Server management services offered by managed data center providers include the management of converged infrastructure, virtualization hypervisor, physical servers, and OS. They ensure the smooth functioning of data centers thus increasing the uptime and adding value to the business.
Managed Services Quadrant
Find the best Managed Services solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts
- Product Features and Functionality
- Product Features
- Technical Support
- Asset management
- Security and encryption features
- Data Backup
- Reporting and Analytics
- Deployment Model
- Delivery Models
- Through Partners / Third-Party Vendors
- Support & Maintenance
- Online Technical Alerts
- Designated Support Consultant
- Level of Support
- Product Differentiation and Impact on Customer Value
- Product Quality
- Number of Operation Centers
- Number of Projects Completed
- Number of Customers Catered
- Small and Medium Enterprise Businesses
- Large Enterprises
- Services Offered
- Managed Security Services
- Managed Network Services
- Managed Data Center Services
- Managed Information Services
- Managed IT Infrastructure
- Managed Collaboration and Communication Services
- Managed Mobility Services
- End Users
- Telecom and IT
- Government and Public
- Consumer Goods and Retail
- Healthcare and Life Sciences
- Energy and Utilities
- Media and Entertainment