Managed Services in Education
With proliferation of the internet, IT infrastructure in the educational institutions have seen tremendous development. However, with rapid technological advancements, it has become difficult for institutions to cope with changing trends and manage complexities. To address the concern, educational institutions outsource their IT and network infrastructure to managed service providers, so that they can focus on their educational goals. These managed service providers offer a wide range of services such as mobility, management of network infrastructure, servers & hardware, and service management & report development.
COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY
11 companies offering Managed Services in Education were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.
IBM, Cisco, and Atos have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.
Dimension Data, Dataprise and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.
OneNeck IT Solutions and Calance have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. AT&T has been recognized as dynamic differentiators.
The competitive leadership mapping (Quadrant) showcased below provides information for 11 major players offering Managed Services in Education. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery, features/functionality, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).
Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, and Atos are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.
Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise and Netmagic (An NTT Communications Company) are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.
Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. AT&T is recognized as dynamic differentiators.
OneNeck IT Solutions and Calance are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.
Managed Service are also deployed in Media and Entertainment, Consumer goods and Retail, Manufacturing, Healthcare and Life Sciences, BFSI, Telecom and IT, Energy and Utilities and Government and Public.
Managed Services in Education Quadrant
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- Product Features and Functionality
- Product Features
- Technical Support
- Asset management
- Security and encryption features
- Data Backup
- Reporting and Analytics
- Deployment Model
- Delivery Models
- Through Partners / Third-Party Vendors
- Support & Maintenance
- Online Technical Alerts
- Designated Support Consultant
- Level of Support
- Product Differentiation and Impact on Customer Value
- Product Quality
- Number of Operation Centers
- Number of Projects Completed
- Number of Customers Catered
- Small and Medium Enterprise Businesses
- Large Enterprises
- Services Offered
- Managed Security Services
- Managed Network Services
- Managed Data Center Services
- Managed Information Services
- Managed IT Infrastructure
- Managed Collaboration and Communication Services
- Managed Mobility Services
- End Users
- Telecom and IT
- Government and Public
- Consumer Goods and Retail
- Healthcare and Life Sciences
- Energy and Utilities
- Media and Entertainment