Managed Services in Education

With proliferation of the internet, IT infrastructure in the educational institutions have seen tremendous development. However, with rapid technological advancements, it has become difficult for institutions to cope with changing trends and manage complexities. To address the concern, educational institutions outsource their IT and network infrastructure to managed service providers, so that they can focus on their educational goals. These managed service providers offer a wide range of services such as mobility, management of network infrastructure, servers & hardware, and service management & report development.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

11 companies offering Managed Services in Education were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.

IBM, Cisco, and Atos have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.

Dimension Data, Dataprise and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.

OneNeck IT Solutions and Calance have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. AT&T has been recognized as dynamic differentiators.

The competitive leadership mapping (Quadrant) showcased below provides information for 11 major players offering Managed Services in Education. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery, features/functionality, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, and Atos are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise and Netmagic (An NTT Communications Company) are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. AT&T is recognized as dynamic differentiators.

EMERGING COMPANIES

OneNeck IT Solutions and Calance are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.

Managed Service are also deployed in Media and Entertainment, Consumer goods and Retail, Manufacturing, Healthcare and Life Sciences, BFSI, Telecom and IT, Energy and Utilities and Government and Public.

Frequently Asked Questions

  • Which is the major driver of Managed Services market and what is the restraint faced?
    Driver: Increasing trend of cloud analytics and big data As the business requirements are dynamic, customers are looking for new solutions and services that can be implemented in today’s continuous changing technology. As solutions are increasing in different markets, the requirement for services has equally become important. It can be anticipated that gen-next integrated ICT services that include a vast range of professional and integrated services, is expected to grow to meet the increasing demand from businesses operating in analytics, big data, IoT, and infrastructure management. Now, with the upcoming technologies available for analyzing resources stored in the cloud, companies are taking advantage of the increased scalability and lower overhead, directing the shift from physical machines to cloud-based big data solutions. Moreover, the rising global trends in big data and analytics have distinctly become visible. Restraint: Concern over cloud security and privacy Organizations feel that using cloud managed services would result in loss of control over their organization and providing third parties access to their processes would hamper their privacy. Cloud managed services involve a number of third parties outsourcing their abilities, which can cause security and confidentiality concerns for infrastructures in mobility, networks, database, cloud and web applications, and virtualization. Thus, for the companies, the concerns for security and privacy remain the top restraint in the adoption of cloud managed services.
  • What are the services offered under the umbrella of Managed Services?
    Cloud Managed Services Market ofeers: Managed infrastructure services Managed print services Managed desktop services Managed backup and recovery services Others Managed network services Virtual private network services Network monitoring and maintenance services Others Managed security services Threat management services Vulnerability management services Incident management services Others Managed data center services Hosting services Storage services Others Managed mobility services Managed communication services Unified communications services Email communications services
  • Who are the key players that provide one of the best Managed Services?
    IBM Corporation (US), Cisco Systems (US), Ericsson (Sweden), Accenture PLC (Republic of Ireland), NTT DATA Corporation (Japan), Huawei Technologies (China), NEC Corporation (Japan), DXC Technology (US), Fujitsu Ltd (Japan), Centurylink (US), and Civica (UK). Ericsson offers managed cloud enablement services, managed mobile virtual network enabler services, network managed services, IT managed services, and broadcast managed services and network sharing, globally. These products help meet the rapidly changing and competitive cloud managed services market, as they offer fast services to the customers. Ericsson’s cloud offerings help capture malicious activities and maximize network efficiency of the customers. Furthermore, managed enterprise cloud provided by the organization gives a fully automated platform to monitor and maintain every activity on enterprise applications. The cloud services offer flexibility, thus enabling businesses to strengthen their competitive positions in the cloud managed services market. Ericsson offers the above-mentioned cloud services to speed up new services in the market, reduce TCO, and enhance customer experience.
  • Which challenge is faced by the vendors and what is the available opportunity?
    Challenge: Limited availability of IT experts in cloud The problem involved in delivering cloud managed services is one of the major challenges in the cloud managed services market. In order to meet the desired smooth performance expected of an optimal managed IT services, MSPs must focus on empowering their staff with the highest level of expertise. MSPs need to provide their workforces with superior technical competence, administrative, and managerial skills to ensure the efficient management of cloud managed services. Efficient workforce provides optimization and technical reliability of the IT systems. In the current scenario, MSPs are providing a number of technical training for enhancing as well as changing technology to their employees. Many courses and certifications related to cloud and analytics are conducted for the students willing to take up a cloud or managed services as a career. Furthermore, various universities across the world are providing managed service training that help experts to understand the changing needs of customers and the relevant issues that companies face. Opportunity: Rise in adoption of cloud Cloud technologies are one of the mandatory implementations for growing organizations. Cloud computing increases the efficiency of the infrastructure by reducing TCO by providing business agility, faster innovations, and mobility. With the help of cloud managed services such as mobility services, network services, and security services, organizations can handle their mobile devices, manage network security, and can also focus on providing better services and gain customer loyalty. Due to the increasing trend in cloud managed services, the leading vendors across the world are strategically expanding by partnering with or acquiring companies, which can provide the right solutions to overcome the challenges of cloud managed services. For example, APAC with its commercially diverse region has some of the advanced economies in the world such as Australia, Hong Kong, and Singapore with China and India as the fastest growing economy. The organizations in this region are witnessing a rise in new ways of working and an increase in cloud computing trends. This leads to increase in demand for cloud managed services to help organizations manage the changes.
  • Which are the recent developments made in Managed Services market?
    Some of the recent developments made are: In March 2017, Cisco acquired AppDynamics, a leader in application and business monitoring. This is expected to help Cisco and AppDynamics deliver visibility across the network and drive digital transformation to enhance customer experience. In February 2017, Ericsson partnered with Verizon, a CSP, to meet the customer demands. Through this partnership, Ericsson offered its software and services to Verizon. Ericsson also managed to strengthen its business portfolio of virtual network services globally, as it is widely adopted by the CSPs. In April 2017, IBM launched IBM Customer Insights CSP V1.5, which offers CSPs the ability to improve customer retention. It also enhances the existing analytic capabilities by delivering high values through refined retention analytics. In February 2017, NTT DATA collaborated with Oracle to bring healthcare Big Data to the Cloud. This collaboration would help both the companies in predictive modelling of resources. In March 2017, Huawei launched a cloud-based high performance unified CDN solution that enables flexible distribution and an enhanced scheduling capability. It supports fixed and mobile networks, such as IPTV, OTT content, online streaming video, internet cache, and B2B CDN In April 2016, Accenture partnered with Nokia to help companies build and monetize modern networks. The partnership helped deliver new industry solutions in customer experience and analytics, and network and business transformations
  • Where will all the developments in Managed Services take the industry in the long term?
    The cloud managed services market to grow from USD 27.1 billion in 2017 to USD 53.8 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 14.6% during the forecast period. The major factors that are expected to be driving the cloud managed services market are increasing Information and Communications Technology (ICT) spending, growing trend of big-data and analytics, and the need to focus more on core business activities.

Managed Services in Education

Comparing 41 vendors in Managed Services across 72 criteria.
2 Experts are advising 65 Managed Services buyers
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IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.
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Trianz is a client-focused firm dedicated to offering cloud and other managed services. The company provides both providing both custom-managed and integrated cloud services that comprise 24x7 oversight and management for all platforms, security, network operations, and data processing needs, including process automation, to further enterprise objectives.
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OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

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Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

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CompuCom helps business plan and budget for every step of IT asset lifecycle. It leverage a proprietary, ITIL Integrated Infrastructure Management (IIM) framework that cuts costs and improves digital transparency while aligning technology management with business goals and corporate culture. It’s DaaS includes all the technology hardware, managed services, and consulting that need to select the right devices for business and keep them running, updated, supported and retired.

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Scalefocus's Managed Services help organizations in reducing and managing their operational costs efficiently. The company delivers Remote Managed Services through Remote Delivery CoEs. It offers consultation on technical and system architecture, deploys best practices, works on the technical oversight, design and development, testing, support, QA/UAT, product implementation and also looks after the project backlog and product management thereby speeding project delivery. Scalefocus' managed services for entire solution development and project deployment spans across the entire software lifecycle.
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SCTG solutions assess clients’ current workloads, virtual and physical server configurations, network architecture, security concerns, and compliance requirements. These offerings also document system details, including different interdependencies that exist in each application, and recommend the best course of action. The company also helps build solutions specific to the strategy, applications, databases, storage, network topology, servers, and staffing capabilities of its clients. SCTG constantly works on upgrading and optimizing its solutions.
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ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

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Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.
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Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.
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AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

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The company offers managed services to enterprises to facilitate their digital transformation activities. Within the managed services segment, Huawei offers managed network operation, managed IT operation, managed service operation, managed business operation, and managed planning and engineering services.
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Netmagic offers the right mix of services according to the needs of large enterprises and SMEs. The company has segregated its service offerings into two different models – infra manage and Remote Data Management (RDM). The infra manage model caters to the needs of SMEs or enterprises with limited project scope, as the model offers a standardized offering with fixed scope (no customization). On the other hand, the RDM model caters to large enterprises, to satisfy the dynamic needs of their projects.
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Beyond Managed Services, the company has a broad portfolio of IT solutions to fully assist clients, from plan to design, migration and deployment of services, end-to-end. OneNeck's managed IT services are an attractive alternative to traditional in-house IT service delivery. Their managed IT services can help free in-house IT employees from time-consuming tasks such as patching, monitoring and managing IT infrastructure. This allows in-house employees more time to focus on strategic business initiatives and growing the company.
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Dataprise provides several leading IT management services that are tailored to meet the needs of customers, from managing endpoints of employees to fully managing complex IT infrastructures.

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Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.

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