Managed Services in Education

Managed Services in Education

With proliferation of the internet, IT infrastructure in the educational institutions have seen tremendous development. However, with rapid technological advancements, it has become difficult for institutions to cope with changing trends and manage complexities. To address the concern, educational institutions outsource their IT and network infrastructure to managed service providers, so that they can focus on their educational goals. These managed service providers offer a wide range of services such as mobility, management of network infrastructure, servers & hardware, and service management & report development.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

11 companies offering Managed Services in Education were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.

IBM, Cisco, and Atos have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.

Dimension Data, Dataprise and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.

OneNeck IT Solutions and Calance have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. AT&T has been recognized as dynamic differentiators.

The competitive leadership mapping (Quadrant) showcased below provides information for 11 major players offering Managed Services in Education. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery, features/functionality, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, and Atos are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise and Netmagic (An NTT Communications Company) are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. AT&T is recognized as dynamic differentiators.

EMERGING COMPANIES

OneNeck IT Solutions and Calance are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.

Managed Service are also deployed in Media and Entertainment, Consumer goods and Retail, Manufacturing, Healthcare and Life Sciences, BFSI, Telecom and IT, Energy and Utilities and Government and Public.

TOP VENDORS
In Managed Services

  1. IBM CORPORATION
    5 Reviews
    3.8
  2. ACCENTURE PLC
    4 Reviews
    3.3
  3. CISCO SYSTEMS INC
    5 Reviews
    3.3

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Managed Services in Education Quadrant

Comparing [object Object] vendors in Managed Services across 76 criteria.
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KEY BUYING CRITERIA

Below criteria are most commonly used for comparing Managed Services tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
4.20
3.35
4.10
Product Quality and Reliability
3.40
3.05
1.45
Delivery
4.45
2.85
3.70
Breadth and Depth of Product Offerings
3.95
2.75
3.20
Product Differentiation and Impact on Customer Value
2.55
3.00
3.00
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

    BUYERS
    VENDORS
    EXPERTS
    3.8
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

    BUYERS
    VENDORS
    EXPERTS
    3.3
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1984
    • S10BN to $50BN
    • 50,001 to 75,000
  • ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

    BUYERS
    VENDORS
    EXPERTS
    2.9
    ANALYSTS
     
    • Enterprise
    • Paris, France
    • Founded: 1997
    • S10BN to $50BN
    • 75,001 to 1,00,000
  • Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Karnataka, India
    • Founded: 1945
    • 1,00,001 to 5,00,000
  • Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
    • SME
    • Johannesburg, South Africa
    • $101MN to $500MN
    • 25,001 to 30,000
  • AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Dallas, Texas, US
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • The company offers managed services to enterprises to facilitate their digital transformation activities. Within the managed services segment, Huawei offers managed network operation, managed IT operation, managed service operation, managed business operation, and managed planning and engineering services.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Shenzhen, Guangdong, China
    • Founded: 1987
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Netmagic offers the right mix of services according to the needs of large enterprises and SMEs. The company has segregated its service offerings into two different models – infra manage and Remote Data Management (RDM). The infra manage model caters to the needs of SMEs or enterprises with limited project scope, as the model offers a standardized offering with fixed scope (no customization). On the other hand, the RDM model caters to large enterprises, to satisfy the dynamic needs of their projects.

    BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • Tokyo, Japan
    • Founded: 1999
    • S10BN to $50BN
    • 20,001 to 25,000
  • Dataprise provides several leading IT management services that are tailored to meet the needs of customers, from managing endpoints of employees to fully managing complex IT infrastructures.

    BUYERS
    VENDORS
    EXPERTS
    2.4
    ANALYSTS
     
    • SME
    • Rockville, Maryland, US
    • $51MN to $100MN
    • 101 to 500
  • Beyond Managed Services, the company has a broad portfolio of IT solutions to fully assist clients, from plan to design, migration and deployment of services, end-to-end.

    OneNeck’s managed IT services are an attractive alternative to traditional in-house IT service delivery. Their managed IT services can help free in-house IT employees from time-consuming tasks such as patching, monitoring and managing IT infrastructure. This allows in-house employees more time to focus on strategic business initiatives and growing the company.

    BUYERS
    VENDORS
    EXPERTS
    2.3
    ANALYSTS
     
    • Enterprise
    • Arizona, US
    • Founded: 1993
    • $51MN to $100MN
    • 501 to 1,000
  • Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.

    BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • California, US
    • 501 to 1,000

POTENTIAL BUYERS AND THEIR PROBLEMS

 

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TOP REVIEWS

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Chief Product Officer,Company Name Classified
Chief Product Officer, Company Name Classified
#25 in Managed Services

“Security Services "

(*)(*)(*)(*)(*)5
The company delivers fast and easy access to systems and data for a entire range of business requirements.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#25 in Managed Services

“Managed Cloud Services"

(*)(*)(*)(*)(*)5
Melboune IT cloud services helps in driving business outcomes by leveraging business technology for increasing complexity in IT and with the speed of which is changing.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#24 in Managed Services

“Business Operations"

(*)(*)(*)(*)(*)5
OnePath provides expertise in software, web designing and mobile application for business operations to run smoothly.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Reducing Cost"

(*)(*)(*)(*)(*)5
Onepath delivers managed services by providing consulting services to optimize technology system which is done to reduce the cost which enables the firm to invest in business growth and productivity.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“More Commitment"

(*)(*)(*)(*)(*)5
OnePath provides technical support by providing continous IT support for building institutional memory , so that no one rely''s on personal''s knowledge.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Security Assessments "

(*)(*)(*)(*)(*)5
OnePath provides regulatory and compliant information security risk assessment for internet/externel vulnerability scanning by policy, procedures and control analysis
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#25 in Managed Services

“Cloud Optimisation"

(*)(*)(*)(*)(*)5
The company''s cloud optimisation services helps in providing a structured approach by getting the most of cloud based appications in order to get best results
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#25 in Managed Services

“Identity Management"

(*)(*)(*)(*)(*)5
The company delivers managed services with reduced risk and helps in driving customer satisfaction by building operational efficiency and enhancing brand trust.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#24 in Managed Services

“Critical Network and Devices"

(*)(*)(*)(*)(*)5
OnePath provides remote monitoring of critical network and devices for any trouble alerts which is monitored 24*7 through automatic system updates and preventive maintenance.
Other,Company Name Classified
Other, Company Name Classified
#13 in Managed Services

“Telecom Managed Services"

(*)(*)(*)(*)(*)5
Subex offers managed services for information technology and opeartional technology for the telecom enterprises.
Other,Company Name Classified
Other, Company Name Classified
#21 in Managed Services

“IT Backup and Disaster Recovery"

(*)(*)(*)(*)(*)5
OneNeck managed IT services helps in securing and managing data with the help of backup and disaster recovery planning.
Other,Company Name Classified
Other, Company Name Classified
#13 in Managed Services

“Business Consulting Services"

(*)(*)(*)(*)(*)5
Subex provides consulting and assessment services that helps communication service providers that determine operational priorities and identify gaps for business continuity.
Other,Company Name Classified
Other, Company Name Classified
#13 in Managed Services

“Operational Excellence"

(*)(*)(*)(*)(*)5
Subex managed services drives operational excellence with a focus on revenue assurance and revenue management ensuring business continuity
Other,Company Name Classified
Other, Company Name Classified
#22 in Managed Services

“Full time support"

(*)(*)(*)(*)(*)5
The company has full time support for clients whether on shore or off shore to provide constant , high quality service with competitive cost.
Other,Company Name Classified
Other, Company Name Classified
#21 in Managed Services

“Managed Database"

(*)(*)(*)(*)(*)5
OneNeck managed database helps in database administration, database patching and performance analysis , with this one can devote less IT resources for routine maintenance and troubleshooting.
Other,Company Name Classified
Other, Company Name Classified
#22 in Managed Services

“Infrastructure Managed Services"

(*)(*)(*)(*)(*)5
The company has infrstructure managed services which monitors , manages and infrastructure whether on-premise or cloud facility.
Other,Company Name Classified
Other, Company Name Classified
#22 in Managed Services

“Response Time"

(*)(*)(*)(*)(*)5
Calance minimizes errors and quickens response time which helps in continous improvement overtime.
Other,Company Name Classified
Other, Company Name Classified
#21 in Managed Services

“Managed IT Systems"

(*)(*)(*)(*)(*)5
OneNeck managed IT services helps in managing infrastructure by ensuring misssion critical systems optimally with latest software versions and security patches.
Other,Company Name Classified
Other, Company Name Classified
#22 in Managed Services

“Application Management Services"

(*)(*)(*)(*)(*)5
The company''s application monitoring supports, minor enhancement, preventative maintenance and support sevices for wide range of services for custom built legacy, web & mobile and varaios other applications.
Other,Company Name Classified
Other, Company Name Classified
#13 in Managed Services

“Enhance Customer Experience "

(*)(*)(*)(*)(*)5
Subex managed services offerings are deisgned to drive outcomes, protect revenues and enhancing customer experience by focusing on cost, quality , time to market and capability.