Europe holds the second largest share in the global managed services market. Enterprises here are now focusing on their core competencies to gain competitive advantage, while managed service providers manage their IT infrastructure. Europe, being in the premature stage, is witnessing slow growth rate compared to developing regions. The General Data Protection Regulation (GDPR) adopted by European nations from April 2016 may also affect  the region’s managed service providers. Though the GDPR does not make it difficult for enterprises to outsource their infrastructure to managed service providers, a stark contrast is created between managed service providers capable of complying with the GDPR and those who cannot. Managed service providers now need to be very transparent by providing the geolocation of the user and data, along with logical access to customer data. Some top trends affecting the market in this region are IoT, user experience, and smart machines.

TOP VENDORS
In Managed Services

  1. RACKSPACE US, INC.
    Reviews
    4.2
  2. IBM CORPORATION
    Reviews
    3.8
  3. TRIANZ
    Reviews
    3.5

Managed Services Quadrant

Comparing [object Object] vendors in Managed Services across 72 criteria.

Find the best Managed Services solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Managed Services tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
4.50
4.20
5.00
Delivery
3.80
4.20
4.40
Support & Maintenance
3.30
3.10
2.60
Product Differentiation and Impact on Customer Value
4.60
3.60
4.40
Services Offered
5.00
4.05
3.50
End Users
4.00
5.00
3.25
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • Rackspace provides hybrid cloud-based solutions that allow businesses to operate their workload in a private or public cloud. Its expert engineers and leading technologies developed by pioneers such as OpenStack, Microsoft, and VMware are delivered to clients through a service known as Fanatical Support. Rackspace leads the cloud-enabled managed hosting space and has been honored as one of Fortune’s Best Companies to Work For.

    BUYERS
    VENDORS
    EXPERTS
    4.2
    ANALYSTS
     
    • Enterprise
    • Texas, US
    • Founded: 1998
    • $1BN to $5BN
    • 501 to 1,000
  • IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

    BUYERS
    VENDORS
    EXPERTS
    3.8
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Trianz is a client-focused firm dedicated to offering cloud and other managed services. The company provides both providing both custom-managed and integrated cloud services that comprise 24x7 oversight and management for all platforms, security, network operations, and data processing needs, including process automation, to further enterprise objectives.

    BUYERS
    VENDORS
    EXPERTS
    3.5
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 2001
    • S10BN to $50BN
    • 1,001 to 5,000
  • OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

    BUYERS
    VENDORS
    EXPERTS
    3.5
    ANALYSTS
     
    • Enterprise
    • Waterloo, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 10,001 to 15,000
  • Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.

    BUYERS
    VENDORS
    EXPERTS
    3.3
    ANALYSTS
     
    • Enterprise
    • Dublin, Ireland
    • Founded: 1989
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

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    BUYERS
    VENDORS
    EXPERTS
    3.3
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1984
    • S10BN to $50BN
    • 50,001 to 75,000
  • Through its holistic and secure solutions, CDW helps users manage complex infrastructure and applications easily. Its services are tailored to the goals of its users and can be used to identify the service level that meets individual clients’ needs and budgets. With their experts focused on orchestration, the in-house IT staff will have time to pursue initiatives that can give their organization an edge in the market.

    BUYERS
    VENDORS
    EXPERTS
    3.3
    ANALYSTS
     
    • Enterprise
    • Illinois, US
    • Founded: 1984
    • S10BN to $50BN
    • 5,001 to 10,000
  • Salesforce's managed services reduce and control operational costs better, rely on compliance and enhanced security, quickly implement new technological advancements and accurately predict the IT-related expenses.

    BUYERS
    VENDORS
    EXPERTS
    3.1
    ANALYSTS
     
    • Startup
    • Sofia, Bulgaria
    • Founded: 2012
    • $11MN to $50MN
    • 501 to 1,000
  • SCTG solutions assess clients’ current workloads, virtual and physical server configurations, network architecture, security concerns, and compliance requirements. These offerings also document system details, including different interdependencies that exist in each application, and recommend the best course of action. The company also helps build solutions specific to the strategy, applications, databases, storage, network topology, servers, and staffing capabilities of its clients. SCTG constantly works on upgrading and optimizing its solutions.

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    BUYERS
    VENDORS
    EXPERTS
    3.1
    ANALYSTS
     
    • Startup
    • Chicago, US
    • Founded: 1999
    • $11MN to $50MN
    • 51 to 100
  • Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.

    BUYERS
    VENDORS
    EXPERTS
    3.1
    ANALYSTS
     
    • Enterprise
    • Tokyo, Japan
    • Founded: 1935
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.

    BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Mumbai, Maharashtra, India
    • Founded: 1968
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

    BUYERS
    VENDORS
    EXPERTS
    2.9
    ANALYSTS
     
    • Enterprise
    • Paris, France
    • Founded: 1997
    • S10BN to $50BN
    • 75,001 to 1,00,000
  • Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

    Read More
    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Karnataka, India
    • Founded: 1945
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • Ericsson offers a wide range of managed services contracts with operators across the globe including Bharti, International Carrier, Sunrise, and ALLTEL. Ericsson’s managed services cater to operator needs such as service performance, cost efficiency, and technology evolution to meet customer expectation. Ericsson has a wide range of products for serving the managed services portfolio. The company delivers its managed services directly and through its intense partner ecosystem, thus ensuring smooth delivery of services.

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    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Kista, Stockholm , Sweden
    • Founded: 1876
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • SME
    • Johannesburg, South Africa
    • $101MN to $500MN
    • 25,001 to 30,000
  • Innovation and differentiation are at the forefront of the company’s strategy. This is evident from the company’s intellectual property portfolio. The company holds patents in data networking, wireless technologies, and a diverse range of other technologies that help it to gain a competitive advantage in the telecommunication market. Managed services offered by Nokia Networks are facilitated by the company’s wide range of network technologies that include next-generation wireless (LTE, small cells, 4G), network access (FTTx), and IP networks.

    Read More
    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Espoo, Uusimaa, Finland
    • Founded: 1865
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • The company has been forming alliances with major technology partners that include Adobe, Cloudera, Dell EMC, DXC Technology, General Electric, Microsoft, SAP, Salesforce.com, VMware, and Teradata. This has helped HCL to strengthen its solution and service offerings. With 15,000+ data centers, 8,000 engineers, and 800,000 network devices, HCL offers strong support and delivery services to its clients across the world.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Uttar Pradesh, India
    • Founded: 1991
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

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    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Dallas, Texas, US
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • Synoptek manages applications, patching, upgrades, servers, databases, networks, mobile devices, IT security, and end-user support. Its advanced systems dramatically increase business performance. Synoptek applies a standard PMI-based program and project methodology that is customized for individual projects. It helps prioritize projects based on business objectives, develop project plans, and manage projects through to completion.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2001
    • $11MN to $50MN
    • 101 to 500
  • Subex Managed Services offered by the company are built on four main aspects: cost, quality, time-to-market, and capability. Subex engagement is aimed at providing rapid RoI and increasing efficiency.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • SME
    • India
    • Founded: 1992
    • $51MN to $100MN
    • 501 to 1,000
  • The company offers managed services to enterprises to facilitate their digital transformation activities. Within the managed services segment, Huawei offers managed network operation, managed IT operation, managed service operation, managed business operation, and managed planning and engineering services.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Shenzhen, Guangdong, China
    • Founded: 1987
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • GTT offers multilayered security and comprehensive compliance packages backed by full management, support, and monitoring to protect confidential enterprise data. Managed security offerings by the company are flexible and help one choose from security delivered from a range of deployment modes such as from the cloud, on-premises, or hybrid. Managed security services also reduce risks related to blended attacks.

    BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • McLean, Virginia, US
    • Founded: 2005
    • $500MN to $1BN
    • 1,001 to 5,000
  • DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.

    BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • Virginia, US
    • Founded: 2017
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • Unisys provides centralized solutions and IT support for mobile engineers through its field engineering services. The company’s infrastructure solutions include data center, hybrid cloud, and collaboration services. Unisys Application Managed Services deploy the power of advanced analytics to implement a dynamic approach toward applications. The solutions are designed to be future-ready and to support cloud, hybrid, and on-premises deployment.

    BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Enterprise
    • Blue Bell, Pennsylvania, US
    • Founded: 1986
    • $1BN to $5BN
    • 20,001 to 25,000

POTENTIAL BUYERS AND THEIR PROBLEMS

 

Questions & Answers

TOP REVIEWS

Looking for Managed Services? Get help
Chief Product Officer,Company Name Classified
Chief Product Officer, Company Name Classified
#40 in Managed Services

“Security Services "

(*)(*)(*)(*)(*)5
The company delivers fast and easy access to systems and data for a entire range of business requirements.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#38 in Managed Services

“Business Operations"

(*)(*)(*)(*)(*)5
OnePath provides expertise in software, web designing and mobile application for business operations to run smoothly.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#40 in Managed Services

“Managed Cloud Services"

(*)(*)(*)(*)(*)5
Melboune IT cloud services helps in driving business outcomes by leveraging business technology for increasing complexity in IT and with the speed of which is changing.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#38 in Managed Services

“Critical Network and Devices"

(*)(*)(*)(*)(*)5
OnePath provides remote monitoring of critical network and devices for any trouble alerts which is monitored 24*7 through automatic system updates and preventive maintenance.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Identity Management"

(*)(*)(*)(*)(*)5
The company delivers managed services with reduced risk and helps in driving customer satisfaction by building operational efficiency and enhancing brand trust.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Cloud Optimisation"

(*)(*)(*)(*)(*)5
The company''s cloud optimisation services helps in providing a structured approach by getting the most of cloud based appications in order to get best results
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Security Assessments "

(*)(*)(*)(*)(*)5
OnePath provides regulatory and compliant information security risk assessment for internet/externel vulnerability scanning by policy, procedures and control analysis
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“More Commitment"

(*)(*)(*)(*)(*)5
OnePath provides technical support by providing continous IT support for building institutional memory , so that no one rely''s on personal''s knowledge.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Reducing Cost"

(*)(*)(*)(*)(*)5
Onepath delivers managed services by providing consulting services to optimize technology system which is done to reduce the cost which enables the firm to invest in business growth and productivity.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Enhance Customer Experience "

(*)(*)(*)(*)(*)5
Subex managed services offerings are deisgned to drive outcomes, protect revenues and enhancing customer experience by focusing on cost, quality , time to market and capability.
Other,Company Name Classified
Other, Company Name Classified
#34 in Managed Services

“Managed Database"

(*)(*)(*)(*)(*)5
OneNeck managed database helps in database administration, database patching and performance analysis , with this one can devote less IT resources for routine maintenance and troubleshooting.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Full time support"

(*)(*)(*)(*)(*)5
The company has full time support for clients whether on shore or off shore to provide constant , high quality service with competitive cost.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Infrastructure Managed Services"

(*)(*)(*)(*)(*)5
The company has infrstructure managed services which monitors , manages and infrastructure whether on-premise or cloud facility.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Business Transformation"

(*)(*)(*)(*)(*)5
Subex business transformation and optimisation program helps in addressing challenges and also identify fraud & leakage scenarios which have been running undetected in the system.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Operational Excellence"

(*)(*)(*)(*)(*)5
Subex managed services drives operational excellence with a focus on revenue assurance and revenue management ensuring business continuity
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Application Management Services"

(*)(*)(*)(*)(*)5
The company''s application monitoring supports, minor enhancement, preventative maintenance and support sevices for wide range of services for custom built legacy, web & mobile and varaios other applications.
Other,Company Name Classified
Other, Company Name Classified
#34 in Managed Services

“Managed Network"

(*)(*)(*)(*)(*)5
OneNeck managed network services helps in building , maintaining and upgrading network to meet requirement of business by securing the network and operating the speed of the business.
Other,Company Name Classified
Other, Company Name Classified
#34 in Managed Services

“IT Backup and Disaster Recovery"

(*)(*)(*)(*)(*)5
OneNeck managed IT services helps in securing and managing data with the help of backup and disaster recovery planning.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Response Time"

(*)(*)(*)(*)(*)5
Calance minimizes errors and quickens response time which helps in continous improvement overtime.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Telecom Managed Services"

(*)(*)(*)(*)(*)5
Subex offers managed services for information technology and opeartional technology for the telecom enterprises.