Managed Services - Healthcare and Life Sciences


The developing IT infrastructure has empowered clients across different verticals by smoothening their business processes, thereby also improving their operational efficiencies. The healthcare vertical consists of a range of clientele from large hospitals, rural medical centers, blood & tissue processing organizations, and multi-location clinics and large hospitals. Managed service providers facilitate this vertical by offering managed services such as staff augmentation, server and application support, hosted communication services, remote and collocated infrastructure, and disaster recovery platforms. Managed service providers help this vertical by managing their IT and network needs, thereby providing the vertical time to focus on its core business. MSSPs take care of crucial patient data and offer simple and budget-friendly cyber security solutions to clients.

Converting discoveries and research to result in commercially viable products is a big challenge life sciences organizations face. At the same time, improving the IT efficiency of the organization to drive business innovation is a tedious task organizations face. Managed service providers empower life sciences organizations by managing their IT infrastructure, protecting crucial data, and leveraging organizations to become more agile to drive business innovation.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

21 companies offering Managed Services in Healthcare and Life Sciences were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.

IBM, Cisco, Accenture, Fujitsu, Atos, Tata Consultancy Services, and HCL have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.

Dimension Data, Dataprise, and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.

OneNeck IT Solutions, Onepath, Calance, and Melbourne IT have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. Atos, Unisys, and DXC Technology have been recognized as dynamic differentiators.

The competitive leadership mapping (Quadrant) showcased below provides information for 21 major players offering Managed Services. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), features/functionality, delivery, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, Accenture, Fujitsu, Atos, Tata Consultancy Services, and HCL are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise, and Netmagic (An NTT Communications Company)are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. Atos, Unisys, and DXC Technology are recognized as dynamic differentiators.

EMERGING COMPANIES

OneNeck IT Solutions, Onepath, Calance, and Melbourne IT are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.

Managed Service are also deployed in Media and Entertainment, BFSI, Consumer goods and Retail, Manufacturing, Education, Telecom and IT, Energy and Utilities and Government and Public.

Last updated on: Dec 14, 2019
  • Rackspace Managed Services leads the cloud-enabled managed hosting space. The company offers managed services on two levels: Managed Service and Support, that Includes around-the-clock service and support needed by the users to provide dependable IT services. It also ensures that user's applications remain accessible to their clients around the globe; Intensive Service and Support, that delivers advanced system performance and device monitoring to ensure users with a reliable performance of their mission-critical applications and customer-facing sites. Rackspace's managed hosting solutions adhere to the security standards and processes to facilitate organizations that function in heavily regulated industries, such as healthcare and financial services.

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    • Enterprise
    • Texas, US
    • Founded: 1998
    • $1BN to $5BN
    • 501 to 1,000
  • IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Trianz is a client-focused firm dedicated to offering cloud and other managed services. The company provides both providing both custom-managed and integrated cloud services that comprise 24x7 oversight and management for all platforms, security, network operations, and data processing needs, including process automation, to further enterprise objectives.

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    • SME
    • California, USA
    • Founded: 2001
    • $51MN to $100MN
    • 1,001 to 5,000
  • OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

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    • Enterprise
    • 10,001 to 15,000
  • Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.

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    • Enterprise
    • Dublin, Ireland
    • Founded: 1989
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

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    • Enterprise
    • California, USA
    • Founded: 1984
    • $10BN to $50BN
    • 50,001 to 75,000
  • Through its holistic and secure solutions, CDW helps users manage complex infrastructure and applications easily. Its services are tailored to the goals of its users and can be used to identify the service level that meets individual clients’ needs and budgets. With their experts focused on orchestration, the in-house IT staff will have time to pursue initiatives that can give their organization an edge in the market.

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    • Enterprise
    • Illinois, US
    • Founded: 1984
    • $10BN to $50BN
    • 5,001 to 10,000
  • Bairesdev's outsourced software development involves working with a third-party team who has specialist skills and expertise. It provides companies with access to expert developers boasting a range of tech skills from cloud computing to UX design. From smart customization of pre-developed platforms to full-cycle custom software development, BairesDev is an experienced development partner to deliver reliable and cost-effective custom software solutions.

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    • SME
    • San Francisco Bay Area, US
    • Founded: 2009
    • $51MN to $100MN
    • 501 to 1,000
  • CompuCom helps business plan and budget for every step of IT asset lifecycle. It leverage a proprietary, ITIL Integrated Infrastructure Management (IIM) framework that cuts costs and improves digital transparency while aligning technology management with business goals and corporate culture. It’s DaaS includes all the technology hardware, managed services, and consulting that need to select the right devices for business and keep them running, updated, supported and retired.

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    • Enterprise
    • Texas, US
    • Founded: 1987
    • $10BN to $50BN
    • 5,001 to 10,000
  • Scalefocus's Managed Services help organizations in reducing and managing their operational costs efficiently. The company delivers Remote Managed Services through Remote Delivery CoEs. It offers consultation on technical and system architecture, deploys best practices, works on the technical oversight, design and development, testing, support, QA/UAT, product implementation and also looks after the project backlog and product management thereby speeding project delivery. Scalefocus' managed services for entire solution development and project deployment spans across the entire software lifecycle.

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    • Startup
    • Sofia, Bulgaria
    • Founded: 2012
    • $11MN to $50MN
    • 501 to 1,000
  • SCTG solutions assess clients’ current workloads, virtual and physical server configurations, network architecture, security concerns, and compliance requirements. These offerings also document system details, including different interdependencies that exist in each application, and recommend the best course of action. The company also helps build solutions specific to the strategy, applications, databases, storage, network topology, servers, and staffing capabilities of its clients. SCTG constantly works on upgrading and optimizing its solutions.

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    • Startup
    • Chicago, US
    • Founded: 1999
    • $11MN to $50MN
    • 51 to 100
  • Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.

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    • Enterprise
    • Tokyo, Japan
    • Founded: 1935
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.

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    • Enterprise
    • 1,00,001 to 5,00,000
  • ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

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    • Enterprise
    • Bezons, France
    • Founded: 1997
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • The TruAdvantage totalCARE managed IT solution delivers endless benefits such as reduced cost, increased efficiency, and expanding revenue. It provides enterprise-level IT management and unlimited support at a low, fixed monthly fee. The company has developed a turnkey IT management and support package that offers proactive protection. TruAdvantage helps create an enterprise-level IT department for small to mid-sized businesses.

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    • Startup
    • San Francisco Bay Area, US
    • Founded: 2001
    • Below $10 MN
  • Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

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    • Enterprise
    • Karnataka, India
    • Founded: 1945
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

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    • SME
    • 1 to 50
  • Innovation and differentiation are at the forefront of the company’s strategy. This is evident from the company’s intellectual property portfolio. The company holds patents in data networking, wireless technologies, and a diverse range of other technologies that help it to gain a competitive advantage in the telecommunication market. Managed services offered by Nokia Networks are facilitated by the company’s wide range of network technologies that include next-generation wireless (LTE, small cells, 4G), network access (FTTx), and IP networks.

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    • Enterprise
    • Uusimaa, Finland
    • Founded: 1865
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • The company has been forming alliances with major technology partners that include Adobe, Cloudera, Dell EMC, DXC Technology, General Electric, Microsoft, SAP, Salesforce.com, VMware, and Teradata. This has helped HCL to strengthen its solution and service offerings. With 15,000+ data centers, 8,000 engineers, and 800,000 network devices, HCL offers strong support and delivery services to its clients across the world.

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    • Enterprise
    • Uttar Pradesh, India
    • Founded: 1991
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

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    • Enterprise
    • Texas, USA
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • The company offers managed services to enterprises to facilitate their digital transformation activities. Within the managed services segment, Huawei offers managed network operation, managed IT operation, managed service operation, managed business operation, and managed planning and engineering services.

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    • Enterprise
    • Guangdong, China
    • Founded: 1987
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • AhnLab provides managed security services for the effective operation and management of security solutions that protects their clients’ corporate information assets. As a leading security service provider, AhnLab provides managed security services “24/7/365”—any time, all year around—based on its extensive experience and expertise.

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    • Enterprise
    • Gyeonggi-do, Korea
    • $50BN to $100BN
    • 51 to 100
  • Netmagic offers the right mix of services according to the needs of large enterprises and SMEs. The company has segregated its service offerings into two different models – infra manage and Remote Data Management (RDM). The infra manage model caters to the needs of SMEs or enterprises with limited project scope, as the model offers a standardized offering with fixed scope (no customization). On the other hand, the RDM model caters to large enterprises, to satisfy the dynamic needs of their projects.

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    • Enterprise
    • Tokyo, Japan
    • Founded: 1999
    • $10BN to $50BN
    • 20,001 to 25,000
  • DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.

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    • Enterprise
    • Virginia, USA
    • Founded: 2017
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • Beyond Managed Services, the company has a broad portfolio of IT solutions to fully assist clients, from plan to design, migration and deployment of services, end-to-end. OneNeck's managed IT services are an attractive alternative to traditional in-house IT service delivery. Their managed IT services can help free in-house IT employees from time-consuming tasks such as patching, monitoring and managing IT infrastructure. This allows in-house employees more time to focus on strategic business initiatives and growing the company.

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    • SME
    • Arizona, US
    • Founded: 1993
    • $51MN to $100MN
    • 501 to 1,000
  • Unisys provides centralized solutions and IT support for mobile engineers through its field engineering services. The company’s infrastructure solutions include data center, hybrid cloud, and collaboration services. Unisys Application Managed Services deploy the power of advanced analytics to implement a dynamic approach toward applications. The solutions are designed to be future-ready and to support cloud, hybrid, and on-premises deployment.

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    • Enterprise
    • 20,001 to 25,000
  • Sirius provides various end-to-end solutions and managed services to help companies manage existing environments with Information Technology Infrastructure Library (ITIL) based monitoring and management services. These services also help maintain business continuity and recover critical applications and data.

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    • Enterprise
    • San Antonio, Texas, US
    • Founded: 1980
    • $1BN to $5BN
    • 1,001 to 5,000
  • Dataprise provides several leading IT management services that are tailored to meet the needs of customers, from managing endpoints of employees to fully managing complex IT infrastructures.

    • SME
    • Rockville, Maryland, US
    • $51MN to $100MN
    • 101 to 500
  • Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.

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    • SME
    • California, US
    • Founded: 2011
    • $51MN to $100MN
    • 101 to 500
  • Helixstorm constantly monitors IT infrastructure and wards off threats. It offers single destination for resolving IT issues. Helixstorm’s help desk services offer employees the instant support they need to stay productive. Their solutions protect from spam and implement leading security measures like multi-factor authentication — to protect critical information.

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    • Startup
    • Greater Los Angeles Area, US
    • Founded: 2007
    • $11MN to $50MN
  • Onepath managed IT service providers have fixed solutions and it works on keeping IT running so that it reduces the break/fix cycle and all the extra costs and downtime. Onepath delivers managed services, by providing strategic planning and consulting to optimize technology ecosystem. The company’s approach reduces the costs and enables investment in new technologies that facilitate business growth and productivity. The company has a Comprehensive approach to analyse, monitor and send alert on data breach on activities and vulnerabilities. It has ongoing proactive assessments and analysis which enhances the information security posture for business assessments

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    • SME
    • Georgia, US
    • Founded: 1997
    • $101MN to $500MN
    • 501 to 1,000
  • Melbourne IT Cloud Managed Services are modern systems, professional processes, and third-party tools that drive speed and efficiency in the service offering. Melbourne IT Cloud Management supports desk platforms, project management, and security software and provides ongoing management of digital solutions. The company is designed to make a positive impact on businesses, by increasing business efficiency, reducing costs and overheads and making data valuable for creating experiences that can retain customers, both internal and external.

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    • SME
    • $101MN to $500MN
    • 501 to 1,000

Managed Services in Healthcare and Life Sciences Quadrant

Comparing 41 vendors in Managed Services across 72 criteria.

Find the best Managed Services solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Managed Services tools.
  • Product Features and Functionality
    • Product Features
      • Technical Support
      • Asset management
      • Security and encryption features
      • Data Backup
      • Reporting and Analytics
  • Delivery
    • Deployment Model
      • Hosted
      • On-premise
    • Delivery Models
      • Directly
      • Through Partners / Third-Party Vendors
  • Support & Maintenance
    • Online Technical Alerts
    • Designated Support Consultant
    • Level of Support
  • Product Differentiation and Impact on Customer Value
    • Product Quality
    • Number of Operation Centers
    • Number of Projects Completed
    • Number of Customers Catered
      • Small and Medium Enterprise Businesses
      • Large Enterprises
  • Services Offered
    • Managed Security Services
    • Managed Network Services
    • Managed Data Center Services
    • Managed Information Services
    • Managed IT Infrastructure
    • Managed Collaboration and Communication Services
    • Managed Mobility Services
  • End Users
    • Telecom and IT
    • Government and Public
    • BFSI
    • Consumer Goods and Retail
    • Manufacturing
    • Healthcare and Life Sciences
    • Education
    • Energy and Utilities
    • Media and Entertainment
    • Others

TOP REVIEWS

Looking for Managed Services? Get help
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Identity Management"

(*)(*)(*)(*)( )4
The company delivers managed services with reduced risk and helps in driving customer satisfaction by building operational efficiency and enhancing brand trust.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“More Commitment"

(*)(*)(*)(*)( )4
OnePath has one of the best technical support and services which is available 24*7 for continous IT support for building institutional memory, so that no one rely''s on personal''s knowledge.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#40 in Managed Services

“Managed Cloud Services"

(*)(*)(*)( )( )3
Melboune IT cloud services helps in driving business outcomes by leveraging business technology for increasing complexity in IT and with the speed of which is changing.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Reducing Cost"

(*)(*)(*)(*)( )4
Onepath delivers managed services by providing consulting services to optimize technology system which is done to reduce the cost which enables the firm to invest in business growth and productivity.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Security Assessments"

(*)(*)(*)(*)(*)5
OnePath provides regulatory and compliant information security risk assessment for internet/externel vulnerability scanning by policy, procedures and control analysis
...

Marie Stelle

Engagement Partner - 360Quadrants.com