Managed Services - Healthcare and Life Sciences
The developing IT infrastructure has empowered clients across different verticals by smoothening their business processes, thereby also improving their operational efficiencies. The healthcare vertical consists of a range of clientele from large hospitals, rural medical centers, blood & tissue processing organizations, and multi-location clinics and large hospitals. Managed service providers facilitate this vertical by offering managed services such as staff augmentation, server and application support, hosted communication services, remote and collocated infrastructure, and disaster recovery platforms. Managed service providers help this vertical by managing their IT and network needs, thereby providing the vertical time to focus on its core business. MSSPs take care of crucial patient data and offer simple and budget-friendly cyber security solutions to clients.
Converting discoveries and research to result in commercially viable products is a big challenge life sciences organizations face. At the same time, improving the IT efficiency of the organization to drive business innovation is a tedious task organizations face. Managed service providers empower life sciences organizations by managing their IT infrastructure, protecting crucial data, and leveraging organizations to become more agile to drive business innovation.
COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY
21 companies offering Managed Services in Healthcare and Life Sciences were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.
IBM, Cisco, Accenture, Fujitsu, Atos, Tata Consultancy Services, and HCL have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.
Dimension Data, Dataprise, and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.
OneNeck IT Solutions, Onepath, Calance, and Melbourne IT have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. Atos, Unisys, and DXC Technology have been recognized as dynamic differentiators.
The competitive leadership mapping (Quadrant) showcased below provides information for 21 major players offering Managed Services. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), features/functionality, delivery, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).
Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, Accenture, Fujitsu, Atos, Tata Consultancy Services, and HCL are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.
Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data, Dataprise, and Netmagic (An NTT Communications Company)are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.
Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. Atos, Unisys, and DXC Technology are recognized as dynamic differentiators.
OneNeck IT Solutions, Onepath, Calance, and Melbourne IT are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.
Managed Service are also deployed in Media and Entertainment, BFSI, Consumer goods and Retail, Manufacturing, Education, Telecom and IT, Energy and Utilities and Government and Public.
Managed Services in Healthcare and Life Sciences Quadrant
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- Product Features and Functionality
- Product Features
- Technical Support
- Asset management
- Security and encryption features
- Data Backup
- Reporting and Analytics
- Deployment Model
- Delivery Models
- Through Partners / Third-Party Vendors
- Support & Maintenance
- Online Technical Alerts
- Designated Support Consultant
- Level of Support
- Product Differentiation and Impact on Customer Value
- Product Quality
- Number of Operation Centers
- Number of Projects Completed
- Number of Customers Catered
- Small and Medium Enterprise Businesses
- Large Enterprises
- Services Offered
- Managed Security Services
- Managed Network Services
- Managed Data Center Services
- Managed Information Services
- Managed IT Infrastructure
- Managed Collaboration and Communication Services
- Managed Mobility Services
- End Users
- Telecom and IT
- Government and Public
- Consumer Goods and Retail
- Healthcare and Life Sciences
- Energy and Utilities
- Media and Entertainment