Unlock the best of 360Quadrants

Send your custom requirements to top Vendors in one click

Latin America includes Mexico, Brazil, Argentina, Chile, Panama, and Venezuela in the scope of this report. Latin America is still growing at a slow pace for technological advancements. In the current scenario, the adoption of managed services in Latin America is slower than other regions. In the past decade, many IT organizations entered this region in accordance with their global expansion strategy. For the ease of establishing their positions in the region, these IT companies deployed varied managed services, as evident from the growing adoption of cloud managed services in the region. Additionally, increasing international trade in Latin America is contributing to a high-performing global communications network, which is a major driving factor fueling growth of the managed services market in Latin America.

Frequently Asked Questions


  • Q: Which is the major driver of Managed Services market and what is the restraint faced?
    A:

    Driver: Increasing trend of cloud analytics and big data As the business requirements are dynamic, customers are looking for new solutions and services that can be implemented in today’s continuous changing technology. As solutions are increasing in different markets, the requirement for services has equally become important. It can be anticipated that gen-next integrated ICT services that include a vast range of professional and integrated services, is expected to grow to meet the increasing demand from businesses operating in analytics, big data, IoT, and infrastructure management. Now, with the upcoming technologies available for analyzing resources stored in the cloud, companies are taking advantage of the increased scalability and lower overhead, directing the shift from physical machines to cloud-based big data solutions. Moreover, the rising global trends in big data and analytics have distinctly become visible. Restraint: Concern over cloud security and privacy Organizations feel that using cloud managed services would result in loss of control over their organization and providing third parties access to their processes would hamper their privacy. Cloud managed services involve a number of third parties outsourcing their abilities, which can cause security and confidentiality concerns for infrastructures in mobility, networks, database, cloud and web applications, and virtualization. Thus, for the companies, the concerns for security and privacy remain the top restraint in the adoption of cloud managed services.

  • Q: What are the services offered under the umbrella of Managed Services?
    A:

    Cloud Managed Services Market ofeers: Managed infrastructure services Managed print services Managed desktop services Managed backup and recovery services Others Managed network services Virtual private network services Network monitoring and maintenance services Others Managed security services Threat management services Vulnerability management services Incident management services Others Managed data center services Hosting services Storage services Others Managed mobility services Managed communication services Unified communications services Email communications services

  • Q: Who are the key players that provide one of the best Managed Services?
    A:

    IBM Corporation (US), Cisco Systems (US), Ericsson (Sweden), Accenture PLC (Republic of Ireland), NTT DATA Corporation (Japan), Huawei Technologies (China), NEC Corporation (Japan), DXC Technology (US), Fujitsu Ltd (Japan), Centurylink (US), and Civica (UK). Ericsson offers managed cloud enablement services, managed mobile virtual network enabler services, network managed services, IT managed services, and broadcast managed services and network sharing, globally. These products help meet the rapidly changing and competitive cloud managed services market, as they offer fast services to the customers. Ericsson’s cloud offerings help capture malicious activities and maximize network efficiency of the customers. Furthermore, managed enterprise cloud provided by the organization gives a fully automated platform to monitor and maintain every activity on enterprise applications. The cloud services offer flexibility, thus enabling businesses to strengthen their competitive positions in the cloud managed services market. Ericsson offers the above-mentioned cloud services to speed up new services in the market, reduce TCO, and enhance customer experience.

  • Q: Which challenge is faced by the vendors and what is the available opportunity?
    A:

    Challenge: Limited availability of IT experts in cloud The problem involved in delivering cloud managed services is one of the major challenges in the cloud managed services market. In order to meet the desired smooth performance expected of an optimal managed IT services, MSPs must focus on empowering their staff with the highest level of expertise. MSPs need to provide their workforces with superior technical competence, administrative, and managerial skills to ensure the efficient management of cloud managed services. Efficient workforce provides optimization and technical reliability of the IT systems. In the current scenario, MSPs are providing a number of technical training for enhancing as well as changing technology to their employees. Many courses and certifications related to cloud and analytics are conducted for the students willing to take up a cloud or managed services as a career. Furthermore, various universities across the world are providing managed service training that help experts to understand the changing needs of customers and the relevant issues that companies face. Opportunity: Rise in adoption of cloud Cloud technologies are one of the mandatory implementations for growing organizations. Cloud computing increases the efficiency of the infrastructure by reducing TCO by providing business agility, faster innovations, and mobility. With the help of cloud managed services such as mobility services, network services, and security services, organizations can handle their mobile devices, manage network security, and can also focus on providing better services and gain customer loyalty. Due to the increasing trend in cloud managed services, the leading vendors across the world are strategically expanding by partnering with or acquiring companies, which can provide the right solutions to overcome the challenges of cloud managed services. For example, APAC with its commercially diverse region has some of the advanced economies in the world such as Australia, Hong Kong, and Singapore with China and India as the fastest growing economy. The organizations in this region are witnessing a rise in new ways of working and an increase in cloud computing trends. This leads to increase in demand for cloud managed services to help organizations manage the changes.

  • Q: Which are the recent developments made in Managed Services market?
    A:

    Some of the recent developments made are: In March 2017, Cisco acquired AppDynamics, a leader in application and business monitoring. This is expected to help Cisco and AppDynamics deliver visibility across the network and drive digital transformation to enhance customer experience. In February 2017, Ericsson partnered with Verizon, a CSP, to meet the customer demands. Through this partnership, Ericsson offered its software and services to Verizon. Ericsson also managed to strengthen its business portfolio of virtual network services globally, as it is widely adopted by the CSPs. In April 2017, IBM launched IBM Customer Insights CSP V1.5, which offers CSPs the ability to improve customer retention. It also enhances the existing analytic capabilities by delivering high values through refined retention analytics. In February 2017, NTT DATA collaborated with Oracle to bring healthcare Big Data to the Cloud. This collaboration would help both the companies in predictive modelling of resources. In March 2017, Huawei launched a cloud-based high performance unified CDN solution that enables flexible distribution and an enhanced scheduling capability. It supports fixed and mobile networks, such as IPTV, OTT content, online streaming video, internet cache, and B2B CDN In April 2016, Accenture partnered with Nokia to help companies build and monetize modern networks. The partnership helped deliver new industry solutions in customer experience and analytics, and network and business transformations

  • Q: Where will all the developments in Managed Services take the industry in the long term?
    A:

    The cloud managed services market to grow from USD 27.1 billion in 2017 to USD 53.8 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 14.6% during the forecast period. The major factors that are expected to be driving the cloud managed services market are increasing Information and Communications Technology (ICT) spending, growing trend of big-data and analytics, and the need to focus more on core business activities.

Filters

Managed Services in Latin America

  • 360 Score: 4.185 Reviews

    Rackspace Managed Services leads the cloud-enabled managed hosting space. The company offers managed services on two levels: Managed Service and Support, that provides 24x7 spport by phone, email or chat throughout the year and also ensures that the users will be able to access all the services and applications from anywhere in the globe; Intensive Service and Support, that delivers best in class performance of the systems and provides monitoring of the devices to ensure that the user gets reliable performance for his critical applications. Rackspace's managed hosting solutions adhere to the security standards and processes to facilitate organizations that function in heavily regulated industries, such as healthcare and financial services.

    Read More
    • Enterprise
    • Texas, US
    • Founded: 1998
    • $1BN to $5BN
    • 501 to 1,000
  • 360 Score: 3.785 Reviews

    IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

    Read More
    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 360 Score: 3.47

    OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

    Read More
    • Enterprise
    • Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 10,001 to 15,000
  • 360 Score: 3.324 Reviews

    Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.

    Read More
    • Enterprise
    • Dublin, Ireland
    • Founded: 1989
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 360 Score: 3.35 Reviews

    Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

    Read More
    • Enterprise
    • California, USA
    • Founded: 1984
    • $10BN to $50BN
    • 50,001 to 75,000
  • 360 Score: 3.26

    Through its holistic and secure solutions, CDW helps users manage complex infrastructure and applications easily. Its services are tailored to the goals of its users and can be used to identify the service level that meets individual clients’ needs and budgets. With their experts focused on orchestration, the in-house IT staff will have time to pursue initiatives that can give their organization an edge in the market.

    Read More
    • Enterprise
    • Illinois, US
    • Founded: 1984
    • $10BN to $50BN
    • 5,001 to 10,000
  • 360 Score: 3.15

    Bairesdev's outsourced software development involves working with a third-party team who has specialist skills and expertise. It provides companies with access to expert developers boasting a range of tech skills from cloud computing to UX design. From smart customization of pre-developed platforms to full-cycle custom software development, BairesDev is an experienced development partner to deliver reliable and cost-effective custom software solutions.

    Read More
    • SME
    • San Francisco Bay Area, US
    • Founded: 2009
    • $51MN to $100MN
    • 501 to 1,000
  • 360 Score: 3.12

    CompuCom helps business plan and budget for every step of IT asset lifecycle. It leverage a proprietary, ITIL Integrated Infrastructure Management (IIM) framework that cuts costs and improves digital transparency while aligning technology management with business goals and corporate culture. It’s DaaS includes all the technology hardware, managed services, and consulting that need to select the right devices for business and keep them running, updated, supported and retired.

    Read More
    • Enterprise
    • Texas, US
    • Founded: 1987
    • $10BN to $50BN
    • 5,001 to 10,000
  • SCTG solutions assess clients’ current workloads, virtual and physical server configurations, network architecture, security concerns, and compliance requirements. These offerings also document system details, including different interdependencies that exist in each application, and recommend the best course of action. The company also helps build solutions specific to the strategy, applications, databases, storage, network topology, servers, and staffing capabilities of its clients. SCTG constantly works on upgrading and optimizing its solutions.

    Read More
    • SME
    • Chicago, US
    • Founded: 1999
    • $11MN to $50MN
    • 51 to 100
  • 360 Score: 3.055 Reviews

    Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.

    Read More
    • Enterprise
    • Tokyo, Japan
    • Founded: 1935
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.964 Reviews

    TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.

    Read More
    • Enterprise
    • 1,00,001 to 5,00,000
  • 360 Score: 2.945 Reviews

    ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

    Read More
    • Enterprise
    • Bezons, France
    • Founded: 1997
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.825 Reviews

    Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

    Read More
    • Enterprise
    • Karnataka, India
    • Founded: 1945
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.85 Reviews

    Ericsson offers a wide range of managed services contracts with operators across the globe including Bharti, International Carrier, Sunrise, and ALLTEL. Ericsson’s managed services cater to operator needs such as service performance, cost efficiency, and technology evolution to meet customer expectation. Ericsson has a wide range of products for serving the managed services portfolio. The company delivers its managed services directly and through its intense partner ecosystem, thus ensuring smooth delivery of services.

    Read More
    • Enterprise
    • Stockholm, Sweden
    • Founded: 1876
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.786 Reviews

    Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

    Read More
    • Startup
    • 1 to 50
  • 360 Score: 2.755 Reviews

    Innovation and differentiation are at the forefront of the company’s strategy. This is evident from the company’s intellectual property portfolio. The company holds patents in data networking, wireless technologies, and a diverse range of other technologies that help it to gain a competitive advantage in the telecommunication market. Managed services offered by Nokia Networks are facilitated by the company’s wide range of network technologies that include next-generation wireless (LTE, small cells, 4G), network access (FTTx), and IP networks.

    Read More
    • Enterprise
    • Uusimaa, Finland
    • Founded: 1865
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.735 Reviews

    The company has been forming alliances with major technology partners that include Adobe, Cloudera, Dell EMC, DXC Technology, General Electric, Microsoft, SAP, Salesforce.com, VMware, and Teradata. This has helped HCL to strengthen its solution and service offerings. With 15,000+ data centers, 8,000 engineers, and 800,000 network devices, HCL offers strong support and delivery services to its clients across the world.

    Read More
    • Enterprise
    • Uttar Pradesh, India
    • Founded: 1991
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.724 Reviews

    AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

    Read More
    • Enterprise
    • Texas, USA
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.75 Reviews

    Subex Managed Services offered by the company are built on four main aspects: cost, quality, time-to-market, and capability. Subex engagement is aimed at providing rapid RoI and increasing efficiency.

    Read More
    • SME
    • India
    • Founded: 1992
    • $51MN to $100MN
    • 501 to 1,000
  • 360 Score: 2.635 Reviews

    GTT offers multilayered security and comprehensive compliance packages backed by full management, support, and monitoring to protect confidential enterprise data. Managed security offerings by the company are flexible and help one choose from security delivered from a range of deployment modes such as from the cloud, on-premises, or hybrid. Managed security services also reduce risks related to blended attacks.

    Read More
    • SME
    • 1,001 to 5,000
  • 360 Score: 2.614 Reviews

    DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.

    Read More
    • Enterprise
    • Virginia, USA
    • Founded: 2017
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • 360 Score: 2.55 Reviews

    Unisys provides centralized solutions and IT support for mobile engineers through its field engineering services. The company’s infrastructure solutions include data center, hybrid cloud, and collaboration services. Unisys Application Managed Services deploy the power of advanced analytics to implement a dynamic approach toward applications. The solutions are designed to be future-ready and to support cloud, hybrid, and on-premises deployment.

    Read More
    • Enterprise
    • 20,001 to 25,000
  • Managed IT services from Computer Services Unlimited give users access to reliable performance at a predictable cost. These solutions increase the technological productivity of the already-present infrastructure while reducing IT expenses and downtime.

    Read More
    • SME
    • Chantilly VA, US
    • Founded: 2004
    • Below $10 MN
    • 101 to 500

Questions And Answers

Have a Question? Ask here.
No Questions