Managed Services in Media and Entertainment

Managed Services in Media and Entertainment


The media & entertainment vertical is undergoing a digital transformation to adapt to the changing market demands. Ensuring robust network and IT infrastructure in the media & entertainment vertical is a vital aspect needed to support the core business. Monitoring network security in the media & entertainment vertical is another major factor that might affect operations of enterprises, as they operate largely in the media & entertainment vertical to deal with valuable digital content that is vulnerable to cyber-attacks. Thus, efficiently and effectively managing and securing the large network and IT infrastructure is a key challenge for enterprises operating in this vertical. This has encouraged enterprises to adopt managed services to increase their network uptime, resolve IT issues, and enhance network security.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

15 companies offering Managed Services in Media and Entertainment were analyzed, shortlisted and categorized on a quadrant under Visionary Leaders, Innovators, Dynamic Differentiators, and Emerging Companies.

IBM, Cisco, Accenture, Atos and Tata Consultancy Services have been identified as visionary leaders as they have established product portfolios and a robust market presence and business strategy.

Dimension Data and Netmagic (An NTT Communications Company) have been identified as innovators as these vendors have a very focused product portfolio. However, they do not have very strong growth strategies for their overall business.

OneNeck IT Solutions, Calance, and Melbourne IT have been identified as emerging companies. They do not have very strong business strategies as compared to other established vendors. They might be new entrants and require some more time before gaining significant traction in the market. AT&T and DXC Technology have been recognized as dynamic differentiators.

The competitive leadership mapping (Quadrant) showcased below provides information for 15 major players offering Managed Services. Vendor evaluations are based on two broad categories: product offering and business strategy. Each category carries various criteria, based on which vendors have been evaluated. The evaluation criteria considered under product offerings include breadth of offering, features/functionality, delivery, product quality and reliability, and product differentiation. The evaluation criteria considered under business strategy include geographic footprint (on the basis of geographic presence), channel strategy and fit, vision alignment, and effectiveness of growth (on the basis of innovations, partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

Visionary Leaders generally receive high scores for most evaluation criteria. They have a strong portfolio of managed services. IBM, Cisco, Accenture, Atos and Tata Consultancy Services are the leading players in the managed services market, and are recognized as leaders. These vendors are making their presence felt by offering services that are required by most organizations. They have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Innovators demonstrate substantial product innovation as compared to their competitors. They have a wide portfolio of managed services and the potential to build strong business strategies for their business growth to be at par with the leaders. Dimension Data and Netmagic (An NTT Communications Company) are recognized as innovators. These vendors have been providing managed services as per their customer demands. Innovators have been at the forefront in deploying their services based on the clients’ custom software requirements for the niche market.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the managed services market with their service offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period. AT&T and DXC Technology are recognized as dynamic differentiators.

EMERGING COMPANIES

OneNeck IT Solutions, Calance, and Melbourne IT are recognized as emerging players in the managed services market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive business results.

Managed Service are also deployed in BFSI, Consumer goods and Retail, Manufacturing, Healthcare and Life Sciences, Education, Telecom and IT, Energy and Utilities and Government and Public.

TOP VENDORS
In Managed Services

  1. RACKSPACE US, INC.
    Reviews
    4.2
  2. IBM CORPORATION
    Reviews
    3.8
  3. TRIANZ
    Reviews
    3.5

Managed Services in Media and Entertainment Quadrant

Comparing [object Object] vendors in Managed Services across 73 criteria.

Find the best Managed Services solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Managed Services tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
4.50
4.20
5.00
Delivery
3.80
4.20
4.40
Support & Maintenance
3.30
3.10
2.60
Product Differentiation and Impact on Customer Value
4.60
3.60
4.40
Services Offered
5.00
4.05
3.50
End Users
4.00
5.00
3.25
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • Rackspace provides hybrid cloud-based solutions that allow businesses to operate their workload in a private or public cloud. Its expert engineers and leading technologies developed by pioneers such as OpenStack, Microsoft, and VMware are delivered to clients through a service known as Fanatical Support. Rackspace leads the cloud-enabled managed hosting space and has been honored as one of Fortune’s Best Companies to Work For.

    BUYERS
    VENDORS
    EXPERTS
    4.2
    ANALYSTS
     
    • Enterprise
    • Texas, US
    • Founded: 1998
    • $1BN to $5BN
    • 501 to 1,000
  • IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

    BUYERS
    VENDORS
    EXPERTS
    3.8
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

    BUYERS
    VENDORS
    EXPERTS
    3.5
    ANALYSTS
     
    • Enterprise
    • Waterloo, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 10,001 to 15,000
  • Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.

    BUYERS
    VENDORS
    EXPERTS
    3.3
    ANALYSTS
     
    • Enterprise
    • Dublin, Ireland
    • Founded: 1989
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

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    BUYERS
    VENDORS
    EXPERTS
    3.3
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1984
    • S10BN to $50BN
    • 50,001 to 75,000
  • TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.

    BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Mumbai, Maharashtra, India
    • Founded: 1968
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

    BUYERS
    VENDORS
    EXPERTS
    2.9
    ANALYSTS
     
    • Enterprise
    • Paris, France
    • Founded: 1997
    • S10BN to $50BN
    • 75,001 to 1,00,000
  • Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

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    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Karnataka, India
    • Founded: 1945
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • SME
    • Johannesburg, South Africa
    • $101MN to $500MN
    • 25,001 to 30,000
  • The company has been forming alliances with major technology partners that include Adobe, Cloudera, Dell EMC, DXC Technology, General Electric, Microsoft, SAP, Salesforce.com, VMware, and Teradata. This has helped HCL to strengthen its solution and service offerings. With 15,000+ data centers, 8,000 engineers, and 800,000 network devices, HCL offers strong support and delivery services to its clients across the world.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Uttar Pradesh, India
    • Founded: 1991
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

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    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Dallas, Texas, US
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • Synoptek manages applications, patching, upgrades, servers, databases, networks, mobile devices, IT security, and end-user support. Its advanced systems dramatically increase business performance. Synoptek applies a standard PMI-based program and project methodology that is customized for individual projects. It helps prioritize projects based on business objectives, develop project plans, and manage projects through to completion.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2001
    • $11MN to $50MN
    • 101 to 500
  • The company offers managed services to enterprises to facilitate their digital transformation activities. Within the managed services segment, Huawei offers managed network operation, managed IT operation, managed service operation, managed business operation, and managed planning and engineering services.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • Shenzhen, Guangdong, China
    • Founded: 1987
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Netmagic offers the right mix of services according to the needs of large enterprises and SMEs. The company has segregated its service offerings into two different models – infra manage and Remote Data Management (RDM). The infra manage model caters to the needs of SMEs or enterprises with limited project scope, as the model offers a standardized offering with fixed scope (no customization). On the other hand, the RDM model caters to large enterprises, to satisfy the dynamic needs of their projects.

    Read More
    BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • Tokyo, Japan
    • Founded: 1999
    • S10BN to $50BN
    • 20,001 to 25,000
  • DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.

    BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • Virginia, US
    • Founded: 2017
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • Beyond Managed Services, the company has a broad portfolio of IT solutions to fully assist clients, from plan to design, migration and deployment of services, end-to-end. OneNeck's managed IT services are an attractive alternative to traditional in-house IT service delivery. Their managed IT services can help free in-house IT employees from time-consuming tasks such as patching, monitoring and managing IT infrastructure. This allows in-house employees more time to focus on strategic business initiatives and growing the company.

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    BUYERS
    VENDORS
    EXPERTS
    2.3
    ANALYSTS
     
    • SME
    • Arizona, US
    • Founded: 1993
    • $51MN to $100MN
    • 501 to 1,000
  • Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.

    BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • SME
    • California, US
    • Founded: 2011
    • $51MN to $100MN
    • 101 to 500
  • Melbourne IT Cloud Managed Services are modern systems, professional processes, and third-party tools that drive speed and efficiency in the service offering. Melbourne IT Cloud Management supports desk platforms, project management, and security software and provides ongoing management of digital solutions. The company is designed to make a positive impact on businesses, by increasing business efficiency, reducing costs and overheads and making data valuable for creating experiences that can retain customers, both internal and external.

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    BUYERS
    VENDORS
    EXPERTS
    1.7
    ANALYSTS
     
    • SME
    • $101MN to $500MN
    • 501 to 1,000

POTENTIAL BUYERS AND THEIR PROBLEMS

 

Questions & Answers

TOP REVIEWS

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Chief Product Officer,Company Name Classified
Chief Product Officer, Company Name Classified
#40 in Managed Services

“Security Services "

(*)(*)(*)(*)(*)5
The company delivers fast and easy access to systems and data for a entire range of business requirements.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#38 in Managed Services

“Business Operations"

(*)(*)(*)(*)(*)5
OnePath provides expertise in software, web designing and mobile application for business operations to run smoothly.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#40 in Managed Services

“Managed Cloud Services"

(*)(*)(*)(*)(*)5
Melboune IT cloud services helps in driving business outcomes by leveraging business technology for increasing complexity in IT and with the speed of which is changing.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#38 in Managed Services

“Critical Network and Devices"

(*)(*)(*)(*)(*)5
OnePath provides remote monitoring of critical network and devices for any trouble alerts which is monitored 24*7 through automatic system updates and preventive maintenance.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Identity Management"

(*)(*)(*)(*)(*)5
The company delivers managed services with reduced risk and helps in driving customer satisfaction by building operational efficiency and enhancing brand trust.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Cloud Optimisation"

(*)(*)(*)(*)(*)5
The company''s cloud optimisation services helps in providing a structured approach by getting the most of cloud based appications in order to get best results
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Security Assessments "

(*)(*)(*)(*)(*)5
OnePath provides regulatory and compliant information security risk assessment for internet/externel vulnerability scanning by policy, procedures and control analysis
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“More Commitment"

(*)(*)(*)(*)(*)5
OnePath provides technical support by providing continous IT support for building institutional memory , so that no one rely''s on personal''s knowledge.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Reducing Cost"

(*)(*)(*)(*)(*)5
Onepath delivers managed services by providing consulting services to optimize technology system which is done to reduce the cost which enables the firm to invest in business growth and productivity.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Enhance Customer Experience "

(*)(*)(*)(*)(*)5
Subex managed services offerings are deisgned to drive outcomes, protect revenues and enhancing customer experience by focusing on cost, quality , time to market and capability.
Other,Company Name Classified
Other, Company Name Classified
#34 in Managed Services

“Managed Database"

(*)(*)(*)(*)(*)5
OneNeck managed database helps in database administration, database patching and performance analysis , with this one can devote less IT resources for routine maintenance and troubleshooting.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Full time support"

(*)(*)(*)(*)(*)5
The company has full time support for clients whether on shore or off shore to provide constant , high quality service with competitive cost.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Infrastructure Managed Services"

(*)(*)(*)(*)(*)5
The company has infrstructure managed services which monitors , manages and infrastructure whether on-premise or cloud facility.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Business Transformation"

(*)(*)(*)(*)(*)5
Subex business transformation and optimisation program helps in addressing challenges and also identify fraud & leakage scenarios which have been running undetected in the system.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Operational Excellence"

(*)(*)(*)(*)(*)5
Subex managed services drives operational excellence with a focus on revenue assurance and revenue management ensuring business continuity
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Application Management Services"

(*)(*)(*)(*)(*)5
The company''s application monitoring supports, minor enhancement, preventative maintenance and support sevices for wide range of services for custom built legacy, web & mobile and varaios other applications.
Other,Company Name Classified
Other, Company Name Classified
#34 in Managed Services

“Managed Network"

(*)(*)(*)(*)(*)5
OneNeck managed network services helps in building , maintaining and upgrading network to meet requirement of business by securing the network and operating the speed of the business.
Other,Company Name Classified
Other, Company Name Classified
#34 in Managed Services

“IT Backup and Disaster Recovery"

(*)(*)(*)(*)(*)5
OneNeck managed IT services helps in securing and managing data with the help of backup and disaster recovery planning.
Other,Company Name Classified
Other, Company Name Classified
#35 in Managed Services

“Response Time"

(*)(*)(*)(*)(*)5
Calance minimizes errors and quickens response time which helps in continous improvement overtime.
Other,Company Name Classified
Other, Company Name Classified
#24 in Managed Services

“Telecom Managed Services"

(*)(*)(*)(*)(*)5
Subex offers managed services for information technology and opeartional technology for the telecom enterprises.