The MEA region comprises of the Kingdom of Saudi Arabia, Israel, the UAE, Turkey, and South Africa for this report. The adoption of managed services is likely to witness healthy growth in the Middle East, with enterprises seeking ways to support critical infrastructure and invest in new technologies. Traditionally, enterprises relied on the expertise and services of managed hosting providers to offer secure, flexible, and scalable solutions, but, over time, there has been a growing trend among SMEs to work with service providers for their data center and infrastructure requirements. Managed services providers cater to a diverse range of enterprises scattered across different verticals such as BFSI, retail, media, government, and IT & telecom. Saudi Arabia, the largest country in the Middle East, is investing on various digital government initiatives. A digitization initiative coined under the eHealth program is to address and serve the targeted patients. The UAE has ambitious plans to build multiple smart cities and provide several government services online to its citizens. This is expected to further leverage managed services providers to tap new opportunities in the region, adding to growth of the managed services market.

Last updated on: Dec 5, 2019

Managed Services

  • 1

    Rackspace Managed Services leads the cloud-enabled managed hosting space. The company offers managed services on two levels: Managed Service and Support, that Includes around-the-clock service and support needed by the users to provide dependable IT services. It also ensures that user's applications remain accessible to their clients around the globe; Intensive Service and Support, that delivers advanced system performance and device monitoring to ensure users with a reliable performance of their mission-critical applications and customer-facing sites. Rackspace's managed hosting solutions adhere to the security standards and processes to facilitate organizations that function in heavily regulated industries, such as healthcare and financial services.

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    • Enterprise
    • Texas, US
    • Founded: 1998
    • $1BN to $5BN
    • 501 to 1,000
  • 2

    IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 3

    Trianz is a client-focused firm dedicated to offering cloud and other managed services. The company provides both providing both custom-managed and integrated cloud services that comprise 24x7 oversight and management for all platforms, security, network operations, and data processing needs, including process automation, to further enterprise objectives.

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    • SME
    • California, USA
    • Founded: 2001
    • $51MN to $100MN
    • 1,001 to 5,000
  • 4

    OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

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    • Enterprise
    • 10,001 to 15,000
  • 5

    Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.

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    • Enterprise
    • Dublin, Ireland
    • Founded: 1989
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 6

    Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

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    • Enterprise
    • California, USA
    • Founded: 1984
    • $10BN to $50BN
    • 50,001 to 75,000
  • 7

    Through its holistic and secure solutions, CDW helps users manage complex infrastructure and applications easily. Its services are tailored to the goals of its users and can be used to identify the service level that meets individual clients’ needs and budgets. With their experts focused on orchestration, the in-house IT staff will have time to pursue initiatives that can give their organization an edge in the market.

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    • Enterprise
    • Illinois, US
    • Founded: 1984
    • $10BN to $50BN
    • 5,001 to 10,000
  • 8

    Scalefocus's Managed Services help organizations in reducing and managing their operational costs efficiently. The company delivers Remote Managed Services through Remote Delivery CoEs. It offers consultation on technical and system architecture, deploys best practices, works on the technical oversight, design and development, testing, support, QA/UAT, product implementation and also looks after the project backlog and product management thereby speeding project delivery. Scalefocus' managed services for entire solution development and project deployment spans across the entire software lifecycle.

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    • Startup
    • Sofia, Bulgaria
    • Founded: 2012
    • $11MN to $50MN
    • 501 to 1,000
  • 9

    Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.

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    • Enterprise
    • Tokyo, Japan
    • Founded: 1935
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 10

    TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.

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    • Enterprise
    • 1,00,001 to 5,00,000
  • 11

    ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

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    • Enterprise
    • Bezons, France
    • Founded: 1997
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 12

    Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

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    • Enterprise
    • Karnataka, India
    • Founded: 1945
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • 13

    Ericsson offers a wide range of managed services contracts with operators across the globe including Bharti, International Carrier, Sunrise, and ALLTEL. Ericsson’s managed services cater to operator needs such as service performance, cost efficiency, and technology evolution to meet customer expectation. Ericsson has a wide range of products for serving the managed services portfolio. The company delivers its managed services directly and through its intense partner ecosystem, thus ensuring smooth delivery of services.

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    • Enterprise
    • Stockholm, Sweden
    • Founded: 1876
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 14

    Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

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    • SME
    • 1 to 50
  • 15

    Innovation and differentiation are at the forefront of the company’s strategy. This is evident from the company’s intellectual property portfolio. The company holds patents in data networking, wireless technologies, and a diverse range of other technologies that help it to gain a competitive advantage in the telecommunication market. Managed services offered by Nokia Networks are facilitated by the company’s wide range of network technologies that include next-generation wireless (LTE, small cells, 4G), network access (FTTx), and IP networks.

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    • Enterprise
    • Uusimaa, Finland
    • Founded: 1865
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 16

    The company has been forming alliances with major technology partners that include Adobe, Cloudera, Dell EMC, DXC Technology, General Electric, Microsoft, SAP, Salesforce.com, VMware, and Teradata. This has helped HCL to strengthen its solution and service offerings. With 15,000+ data centers, 8,000 engineers, and 800,000 network devices, HCL offers strong support and delivery services to its clients across the world.

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    • Enterprise
    • Uttar Pradesh, India
    • Founded: 1991
    • $5BN to $10BN
    • 1,00,001 to 5,00,000
  • 17

    AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

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    • Enterprise
    • Texas, USA
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 18

    Subex Managed Services offered by the company are built on four main aspects: cost, quality, time-to-market, and capability. Subex engagement is aimed at providing rapid RoI and increasing efficiency.

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    • SME
    • India
    • Founded: 1992
    • $51MN to $100MN
    • 501 to 1,000
  • 19

    GTT offers multilayered security and comprehensive compliance packages backed by full management, support, and monitoring to protect confidential enterprise data. Managed security offerings by the company are flexible and help one choose from security delivered from a range of deployment modes such as from the cloud, on-premises, or hybrid. Managed security services also reduce risks related to blended attacks.

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    • Enterprise
    • 1,001 to 5,000
  • 20

    DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.

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    • Enterprise
    • Virginia, USA
    • Founded: 2017
    • $5BN to $10BN
    • 1,00,001 to 5,00,000

Managed Services Quadrant

Comparing 41 vendors in Managed Services across 72 criteria.

Find the best Managed Services solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Managed Services tools.
  • Product Features and Functionality
    • Product Features
      • Technical Support
      • Asset management
      • Security and encryption features
      • Data Backup
      • Reporting and Analytics
  • Delivery
    • Deployment Model
      • Hosted
      • On-premise
    • Delivery Models
      • Directly
      • Through Partners / Third-Party Vendors
  • Support & Maintenance
    • Online Technical Alerts
    • Designated Support Consultant
    • Level of Support
  • Product Differentiation and Impact on Customer Value
    • Product Quality
    • Number of Operation Centers
    • Number of Projects Completed
    • Number of Customers Catered
      • Small and Medium Enterprise Businesses
      • Large Enterprises
  • Services Offered
    • Managed Security Services
    • Managed Network Services
    • Managed Data Center Services
    • Managed Information Services
    • Managed IT Infrastructure
    • Managed Collaboration and Communication Services
    • Managed Mobility Services
  • End Users
    • Telecom and IT
    • Government and Public
    • BFSI
    • Consumer Goods and Retail
    • Manufacturing
    • Healthcare and Life Sciences
    • Education
    • Energy and Utilities
    • Media and Entertainment
    • Others

TOP REVIEWS

Looking for Managed Services? Get help
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“More Commitment"

(*)(*)(*)(*)( )4
OnePath has one of the best technical support and services which is available 24*7 for continous IT support for building institutional memory, so that no one rely''s on personal''s knowledge.
Chief Product Manager,Company Name Classified
Chief Product Manager, Company Name Classified
#40 in Managed Services

“Identity Management"

(*)(*)(*)(*)( )4
The company delivers managed services with reduced risk and helps in driving customer satisfaction by building operational efficiency and enhancing brand trust.
Chief Manager - Marketing,Company Name Classified
Chief Manager - Marketing, Company Name Classified
#40 in Managed Services

“Managed Cloud Services"

(*)(*)(*)( )( )3
Melboune IT cloud services helps in driving business outcomes by leveraging business technology for increasing complexity in IT and with the speed of which is changing.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Reducing Cost"

(*)(*)(*)(*)( )4
Onepath delivers managed services by providing consulting services to optimize technology system which is done to reduce the cost which enables the firm to invest in business growth and productivity.
Other,Company Name Classified
Other, Company Name Classified
#38 in Managed Services

“Security Assessments"

(*)(*)(*)(*)(*)5
OnePath provides regulatory and compliant information security risk assessment for internet/externel vulnerability scanning by policy, procedures and control analysis
...

Marie Stelle

Engagement Partner - 360Quadrants.com