Managed Services in North America

Rackspace Managed Services leads the cloud-enabled managed hosting space. The company offers managed services on two levels: Managed Service and Support, that Includes around-the-clock service and support needed by the users to provide dependable IT services. It also ensures that user's applications remain accessible to their clients around the globe; Intensive Service and Support, that delivers advanced system performance and device monitoring to ensure users with a reliable performance of their mission-critical applications and customer-facing sites. Rackspace's managed hosting solutions adhere to the security standards and processes to facilitate organizations that function in heavily regulated industries, such as healthcare and financial services.

IBM offers a broad array of services that include technology, consulting, and financing services to cater to the needs of different industries across the world. Considering the rising demand for IT infrastructure services within enterprises, IBM has built a comprehensive portfolio for managed services. This managed services spectrum includes integrated infrastructure services, managed network services, mobility, communication & collaboration services, and managed security services.

Trianz is a client-focused firm dedicated to offering cloud and other managed services. The company provides both providing both custom-managed and integrated cloud services that comprise 24x7 oversight and management for all platforms, security, network operations, and data processing needs, including process automation, to further enterprise objectives.

OpenText provides a range of Managed Services, whether on-premises (off cloud), in the OpenText Cloud, in hybrid scenarios or even in other clouds. The company provides full managed services for EIM solution with agreed upon SLA’s to meet business needs.

Accenture delivers managed services through several approaches, including gradual and phased mobilization, hybrid delivery model, and robust governance mechanisms. It provides cost-effective flexibility and scalability. Accenture offers its managed services across the globe and caters to organizations of all sizes, across industries.

Cisco is a leading provider of managed services catering to a wide variety of clients from across industry verticals. It has a comprehensive portfolio of managed services that comprise data center services, network services, security services, and collaboration services. Cisco’s managed services allow enterprises to transform traditional business operations into integrated business processes. Its services allow clients to boost productivity and performance.

Through its holistic and secure solutions, CDW helps users manage complex infrastructure and applications easily. Its services are tailored to the goals of its users and can be used to identify the service level that meets individual clients’ needs and budgets. With their experts focused on orchestration, the in-house IT staff will have time to pursue initiatives that can give their organization an edge in the market.

Bairesdev's outsourced software development involves working with a third-party team who has specialist skills and expertise. It provides companies with access to expert developers boasting a range of tech skills from cloud computing to UX design. From smart customization of pre-developed platforms to full-cycle custom software development, BairesDev is an experienced development partner to deliver reliable and cost-effective custom software solutions.

CompuCom helps business plan and budget for every step of IT asset lifecycle. It leverage a proprietary, ITIL Integrated Infrastructure Management (IIM) framework that cuts costs and improves digital transparency while aligning technology management with business goals and corporate culture. It’s DaaS includes all the technology hardware, managed services, and consulting that need to select the right devices for business and keep them running, updated, supported and retired.

Scalefocus's Managed Services help organizations in reducing and managing their operational costs efficiently. The company delivers Remote Managed Services through Remote Delivery CoEs. It offers consultation on technical and system architecture, deploys best practices, works on the technical oversight, design and development, testing, support, QA/UAT, product implementation and also looks after the project backlog and product management thereby speeding project delivery. Scalefocus' managed services for entire solution development and project deployment spans across the entire software lifecycle.

SCTG solutions assess clients’ current workloads, virtual and physical server configurations, network architecture, security concerns, and compliance requirements. These offerings also document system details, including different interdependencies that exist in each application, and recommend the best course of action. The company also helps build solutions specific to the strategy, applications, databases, storage, network topology, servers, and staffing capabilities of its clients. SCTG constantly works on upgrading and optimizing its solutions.

Fujitsu is a provider of Information and Communications Technology solutions, products, and services. It caters to a multitude of customers from various industries. Its offerings in the managed services arena include managed infrastructure services that decrease expenditure and increase efficiency through high-quality service design and technological innovation.

TCS managed security offers managed cloud security, cyber crisis management, managed security device management, and threat advisory and intelligence services. The managed services provided by TCS for contact center and unified communications support proactive as well as reactive monitoring of servers and applications. TCS also equips clients with technical support (IT operations) for seamless operations and improved end-customer experience.

ATOS provides managed workplace services that supply the workforce with the necessary tools and support to undertake the required tasks. Its solution ensures the execution of business processes as per workforce requirements. Through ATOS, the client’s computing and storage resources are optimized across their lifecycle.

The TruAdvantage totalCARE managed IT solution delivers endless benefits such as reduced cost, increased efficiency, and expanding revenue. It provides enterprise-level IT management and unlimited support at a low, fixed monthly fee. The company has developed a turnkey IT management and support package that offers proactive protection. TruAdvantage helps create an enterprise-level IT department for small to mid-sized businesses.

Wipro has developed a strong and comprehensive service portfolio to cater to the dynamic IT needs of enterprises. Within the managed services portfolio, the company offers IT and infrastructure management, application management, security operations, and cloud operations services. With digital transformation gaining demand across industries, the company has strengthened its capabilities in data center transformation, cloud migration, and managed services to tap the prospect opportunities in the market.

Ericsson offers a wide range of managed services contracts with operators across the globe including Bharti, International Carrier, Sunrise, and ALLTEL. Ericsson’s managed services cater to operator needs such as service performance, cost efficiency, and technology evolution to meet customer expectation. Ericsson has a wide range of products for serving the managed services portfolio. The company delivers its managed services directly and through its intense partner ecosystem, thus ensuring smooth delivery of services.

Dimension Data’s managed services help organizations manage the daily infrastructure and operations, thus enabling agility and scalability. The company, under its managed services portfolio, offers services such as managed collaboration and productivity services, managed= customer experience services, managed data center services, managed network services, and managed security services.

Innovation and differentiation are at the forefront of the company’s strategy. This is evident from the company’s intellectual property portfolio. The company holds patents in data networking, wireless technologies, and a diverse range of other technologies that help it to gain a competitive advantage in the telecommunication market. Managed services offered by Nokia Networks are facilitated by the company’s wide range of network technologies that include next-generation wireless (LTE, small cells, 4G), network access (FTTx), and IP networks.

TechMD offers world-class managed cybersecurity solutions that address threats and helps in managing compliance that needs to reduce regulatory risk, handle user training so that employees know how to spot and avoid cyberattacks and deploy top-tier business continuity solutions to keep business running even if suffer a breach.

The company has been forming alliances with major technology partners that include Adobe, Cloudera, Dell EMC, DXC Technology, General Electric, Microsoft, SAP, Salesforce.com, VMware, and Teradata. This has helped HCL to strengthen its solution and service offerings. With 15,000+ data centers, 8,000 engineers, and 800,000 network devices, HCL offers strong support and delivery services to its clients across the world.

AT&T offers a range of services to support day-to-day activities related to IoT. These activities include SIM management, billing, reporting, a bi-annual health check of IoT solutions, and console administration training.  Managed services provided by the company maximize the capabilities of IoT solutions with skilled resources and thereby streamline business operations. AT&T focuses on internal resources to manage business and customers and eliminates the need for support staff for IoT solutions.

Synoptek manages applications, patching, upgrades, servers, databases, networks, mobile devices, IT security, and end-user support. Its advanced systems dramatically increase business performance. Synoptek applies a standard PMI-based program and project methodology that is customized for individual projects. It helps prioritize projects based on business objectives, develop project plans, and manage projects through to completion.

Subex Managed Services offered by the company are built on four main aspects: cost, quality, time-to-market, and capability. Subex engagement is aimed at providing rapid RoI and increasing efficiency.

The company offers managed services to enterprises to facilitate their digital transformation activities. Within the managed services segment, Huawei offers managed network operation, managed IT operation, managed service operation, managed business operation, and managed planning and engineering services.

AhnLab provides managed security services for the effective operation and management of security solutions that protects their clients’ corporate information assets. As a leading security service provider, AhnLab provides managed security services “24/7/365”—any time, all year around—based on its extensive experience and expertise.

Netmagic offers the right mix of services according to the needs of large enterprises and SMEs. The company has segregated its service offerings into two different models – infra manage and Remote Data Management (RDM). The infra manage model caters to the needs of SMEs or enterprises with limited project scope, as the model offers a standardized offering with fixed scope (no customization). On the other hand, the RDM model caters to large enterprises, to satisfy the dynamic needs of their projects.

GTT offers multilayered security and comprehensive compliance packages backed by full management, support, and monitoring to protect confidential enterprise data. Managed security offerings by the company are flexible and help one choose from security delivered from a range of deployment modes such as from the cloud, on-premises, or hybrid. Managed security services also reduce risks related to blended attacks.

DXC Technology has a comprehensive managed services portfolio that includes cloud managed services. It offers customized services such as cloud services for AWS, managed services for Microsoft Azure, managed services for VMware, and managed services for virtual private cloud. The company’s cloud services allow organizations to focus on strategic business priorities by shifting the complexities of building and managing their IT infrastructure to DXC Technology.

Beyond Managed Services, the company has a broad portfolio of IT solutions to fully assist clients, from plan to design, migration and deployment of services, end-to-end. OneNeck's managed IT services are an attractive alternative to traditional in-house IT service delivery. Their managed IT services can help free in-house IT employees from time-consuming tasks such as patching, monitoring and managing IT infrastructure. This allows in-house employees more time to focus on strategic business initiatives and growing the company.

Unisys provides centralized solutions and IT support for mobile engineers through its field engineering services. The company’s infrastructure solutions include data center, hybrid cloud, and collaboration services. Unisys Application Managed Services deploy the power of advanced analytics to implement a dynamic approach toward applications. The solutions are designed to be future-ready and to support cloud, hybrid, and on-premises deployment.

Sirius provides various end-to-end solutions and managed services to help companies manage existing environments with Information Technology Infrastructure Library (ITIL) based monitoring and management services. These services also help maintain business continuity and recover critical applications and data.

Managed IT services from Computer Services Unlimited give users access to reliable performance at a predictable cost. These solutions increase the technological productivity of the already-present infrastructure while reducing IT expenses and downtime.

Dataprise provides several leading IT management services that are tailored to meet the needs of customers, from managing endpoints of employees to fully managing complex IT infrastructures.

Calance managed services focuses on operational excellence and improvement of business services. It includes infrastructure management, co-location hosting, Application Management, and Support, Web and Application Testing, Service Desk and Desktop Support services focused on achieving business excellence. Calance utilizes on-shore and off-shore teams to provide constant, high-quality service at a competitive cost.

Allstream has a broad portfolio of business solutions that comprises an array of advanced communication technologies and services. Its services include a wide range of innovative, highly-scalable IP-based solutions to help organizations communicate more efficiently and increase profitability. Allstream provides managed vulnerability protection services for numerous IP addresses. Its managed services are delivered over the internet as well as on-premise in order to monitor customers’ internet-enabled devices for security vulnerabilities. This solution can also identify visible perimeter or network devices and undertake mapping of all underlying customer network devices that can be accessed from the internet. It is then able to provide information about these devices. Allstream has the capability to provide cloud and managed services that help accelerate time-to-market and time-to-revenue.

Helixstorm constantly monitors IT infrastructure and wards off threats. It offers single destination for resolving IT issues. Helixstorm’s help desk services offer employees the instant support they need to stay productive. Their solutions protect from spam and implement leading security measures like multi-factor authentication — to protect critical information.

Onepath managed IT service providers have fixed solutions and it works on keeping IT running so that it reduces the break/fix cycle and all the extra costs and downtime. Onepath delivers managed services, by providing strategic planning and consulting to optimize technology ecosystem. The company’s approach reduces the costs and enables investment in new technologies that facilitate business growth and productivity. The company has a Comprehensive approach to analyse, monitor and send alert on data breach on activities and vulnerabilities. It has ongoing proactive assessments and analysis which enhances the information security posture for business assessments

Switchfast brings the cybersecurity environment of any organization up to the high standards demanded at the industry and regulatory levels. Its unique mix of services and hands-on approach to working with clients provides unmatched business security.

Melbourne IT Cloud Managed Services are modern systems, professional processes, and third-party tools that drive speed and efficiency in the service offering. Melbourne IT Cloud Management supports desk platforms, project management, and security software and provides ongoing management of digital solutions. The company is designed to make a positive impact on businesses, by increasing business efficiency, reducing costs and overheads and making data valuable for creating experiences that can retain customers, both internal and external.