PSA is a comprehensive solution that assists organizations in efficiently managing business processes and resources, time and expenses, projects, bills and invoices, reports, customer information, and Business Intelligence (BI). PSA solutions help organizations automate business processes throughout the project life cycle, right from customer acquisition to billing, thereby ensuring high-quality service delivery.

VISIONARY LEADERS

Visionary leaders are the leading market players in terms of new developments such as product launches, innovative technologies, and the adoption of growth strategies. These players have a broad product offering that caters to most of the regions globally. Visionary leaders primarily focus on acquiring the leading market position through their strong financial capabilities and their well-established brand equity.

INNOVATORS

Innovators in the competitive leadership mapping are vendors that have demonstrated substantial product innovations as compared to their competitors. The companies have focused on product portfolios. However, they do not have very strong growth strategies for their overall business, when compared with the visionary leaders.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators are established players with very strong business strategies. However, they have a weaker product portfolio compared to the visionary leaders. They generally focus only on a specific type of technology related to the product.

EMERGING COMPANIES

Emerging companies have niche product and service offerings. Their business strategies are not as strong as that of the established vendors. The emerging vendors include the new entrants in the market, emerging in terms of product portfolio and geographic reach, and require time to gain significant traction in the market.

Professional Service Automation (PSA) Solutions Quadrant

Comparing 26 vendors in Professional Service Automation (PSA) Solutions across 212 criteria.

Find the best Professional Service Automation (PSA) Solutions solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Professional Service Automation (PSA) Solutions tools.
  • Product Features and Functionality
    • Number of Platforms
      • Cloud
      • Mobile
      • Laptop
      • Pad
    • Features Offered
      • Others ( Social and Knowledge Management)
      • Project Management
      • Project Accounting
      • Time and Expense Management
      • Invoice Management
      • Analytics
      • Resource Management
      • Management Reporting
      • Client Management
  • Breadth and Depth of Product Offerings
    • Products/Solutions Offered
    • licenses
    • Services
      • Education & Training
      • Support & Maintenance
      • Managed Services
      • Technology Consulting
      • Deployment & Integration Services
      • Others, please specify
    • Enterprises
      • Large Enterprises (Revenue> 500 Million)
      • Small Enterprise (Revenue< 100 Million)
      • Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Differentiation and Impact on Customer Value
  • Product Branding
    • End Users
    • Competitive Marketplace
  • Product Quality and Reliability
    • Level of Support
    • services
      • Technical Support
      • Sales Support
      • Customer Support
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support
  • Focus on Product Innovation
    • R&D Spend
  • Product Differentiation and Impact on Customer Value
    • Industry Vertical
      • Information Technology
      • Business Consulting
      • Architecture, Construction and Engineering
      • Technology
      • Legal Services
      • Marketing and Communication
      • Research and Development
      • Other Industry Verticals
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Mode for Client Location
      • Full Time Equivalent
      • Subscription / Licensing
      • Per User Basis
    • Channel of Delivery
      • Directly
      • Through Partners / Third-Party Vendors / MSSPs

TOP VENDORS

    • Enterprise
    • San Francisco, California, US
    • 51 to 100
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • London, London, England
    • Founded: 2002
    • $500MN to $1BN
    • 1,001 to 5,000
    • Enterprise
    • Tucson, Arizona, US
    • Founded: 1993
    • Startup
    • East Greenbush, New York , US
    • Founded: 2001
    • $11MN to $50MN
    • 101 to 500
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • SME
    • Herndon, Virginia, US
    • Founded: 1983
    • $101MN to $500MN
    • 1,001 to 5,000
    • Enterprise
    • 501 to 1,000
    • SME
    • Dublin, Ireland
    • Founded: 2000
    • $51MN to $100MN
    • 51 to 100
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • Boston, Massachusetts, US
    • Founded: 1989
    • SME
    • Cambridge, Massachusetts, US
    • Founded: 1999
    • $51MN to $100MN
    • 101 to 500
    • Enterprise
    • Walldorf, Germany
    • Founded: 1972
    • More than $100 BN
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • Palo Alto, California, US
    • Founded: 2009
    • 51 to 100
    • Enterprise
    • Dulles, Virginia, US
    • Founded: 1998
    • 51 to 100
    • Enterprise
    • 101 to 500
    • Enterprise
    • Pleasanton, California, US
    • Founded: 2005
    • $1BN to $5BN
    • 5,001 to 10,000
    • SME
    • 501 to 1,000

TOP REVIEWS

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