PSA is a comprehensive solution that assists organizations in efficiently managing business processes and resources, time and expenses, projects, bills and invoices, reports, customer information, and Business Intelligence (BI). PSA solutions help organizations automate business processes throughout the project life cycle, right from customer acquisition to billing, thereby ensuring high-quality service delivery.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

This chapter provides information about the major players offering PSA solutions and services, and outlines the findings and analysis on how well each market vendor performs within our criteria. The competitive leadership mapping highlights the top vendors of the PSA market. The vendor evaluations are based on 2 broad categories — the strength of product portfolio and business strategy excellence. Each category carries various criteria, based on which the vendors have been evaluated. The evaluation criteria considered under the strength of product portfolio includes the breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), feature/functionality, focus on product innovation, and product differentiation. The evaluation criteria considered under the business strategy excellence include the reach (on the basis of geographic presence), channel strategy and fit, vision alignment, and growth strategy (organic/inorganic).

VISIONARY LEADERS

Oracle, FinancialForce, Mavenlink, Inc., Microsoft, and Changepoint Corporation have been categorized under the visionary leaders in the PSA market. They have a strong portfolio of PSA solutions and associated services. These vendors are making their presence felt by offering software that are required by most organizations. These vendors have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Project Open Business Solutions S.L, Kaseya Limited, Projector PSA, Deltek, Accelo, ConnectWise, and Kimble Applications have been recognized as innovators. They have a wide portfolio of PSA solutions and the potential to build strong business strategies for their business growth to be at par with the visionary leaders. These vendors have been providing PSA offerings as per their customers’ demands. Innovators have been at the forefront in deploying their solutions for the niche and custom software requirements of their clients.

DYNAMIC Differentiators

Atlassian, Upland Software, Workfront, SAP, and Workday, Inc. have been recognized as dynamic differentiators. They have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the PSA market with their product offerings. Moreover, their market position has been enhanced by their organic and inorganic strategies.

EMERGING COMPANIES

TALYGEN, Automation Centre, L.C., SherpaDesk, Unanet, Promys, Quick Base, Autotask Corporation, Atera Networks, and Clarizen have been recognized as the emerging players in the PSA market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to build and manage content-driven processes and support new ways of working to drive the business results.

TOP VENDORS
In Professional Service Automation (PSA) Solutions

  1. ORACLE CORPORATION
    0 Reviews
    3.4
  2. FINANCIALFORCECOM
    0 Reviews
    2.9
  3. MICROSOFT CORPORATION
    0 Reviews
    2.8

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Professional Service Automation (PSA) Solutions Quadrant

Comparing [object Object] vendors in Professional Service Automation (PSA) Solutions across 133 criteria.

KEY BUYING CRITERIA

Below criteria are most commonly used for comparing Professional Service Automation (PSA) Solutions tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
4.05
3.05
3.15
Breadth and Depth of Product Offerings
4.05
2.50
3.10
Product Differentiation and Impact on Customer Value
4.95
4.95
4.95
Product Branding
3.25
2.80
3.05
Product Quality and Reliability
2.35
2.85
1.70
Focus on Product Innovation
3.40
3.00
1.80
Product Differentiation and Impact on Customer Value
4.15
2.75
2.60
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • BUYERS
    VENDORS
    EXPERTS
    3.4
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1977
    • S10BN to $50BN
    • 1,00,001 to 5,00,000
  • BUYERS
    VENDORS
    EXPERTS
    2.9
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Washington, US
    • Founded: 1975
    • 1,00,001 to 5,00,000
  • BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Pleasanton, California, US
    • Founded: 2005
    • $1BN to $5BN
    • 5,001 to 10,000
  • BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • SME
    • Lehi, Utah, US
    • Founded: 2001
    • $101MN to $500MN
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Enterprise
    • Austin, Texas, US
    • Founded: 2013
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Enterprise
    • London, London, England
    • Founded: 2002
    • $500MN to $1BN
    • 1,001 to 5,000
  • BUYERS
    VENDORS
    EXPERTS
    2.4
    ANALYSTS
     
    • SME
    • Dublin, Ireland
    • Founded: 2000
    • $51MN to $100MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.4
    ANALYSTS
     
    • Enterprise
    • Walldorf, Germany
    • Founded: 1972
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.3
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • SME
    • Herndon, Virginia, US
    • Founded: 1983
    • $101MN to $500MN
    • 1,001 to 5,000
  • BUYERS
    VENDORS
    EXPERTS
    2.1
    ANALYSTS
     
    • Startup
    • East Greenbush, New York , US
    • Founded: 2001
    • $11MN to $50MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    2.1
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • SME
    • Cambridge, Massachusetts, US
    • Founded: 1999
    • $51MN to $100MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • San Francisco, California, US
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.9
    ANALYSTS
     
    • Enterprise
    • Dulles, Virginia, US
    • Founded: 1998
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    1.8
    ANALYSTS
     
    • Enterprise
    • Boston, Massachusetts, US
    • Founded: 1989
  • BUYERS
    VENDORS
    EXPERTS
    1.8
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.8
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.5
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.5
    ANALYSTS
     
    • Enterprise
    • Tucson, Arizona, US
    • Founded: 1993
  • BUYERS
    VENDORS
    EXPERTS
    1.5
    ANALYSTS
     
    • Enterprise
    • Palo Alto, California, US
    • Founded: 2009
    • 51 to 100

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