Best Text Analytics Software

  • SAP incorporates text analytics in its SAP HANA platform. SAP HANA platform offers comprehensive functionalities and is a suite comprising of linguistic, statistical, and machine learning capabilities. SAP HANA is helping companies accelerate their business processes by incorporating text analytics into a widely accepted platform. Text analytics provides a vast number of entity types and analysis rules, which help industries analyze text in a more comprehensive and detailed manner by making use of data obtained from text sources in multiple languages. The languages supported in a company’s text analytics software include Arabic, English, Dutch, Farsi, French, German, Italian, Japanese, Korean, Portuguese, Russian, simplified Chinese, Spanish, and traditional Chinese.

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    • Enterprise
    • Weinheim, Germany
    • Founded: 1972
    • $10BN to $50BN
    • 75,001 to 1,00,000
  • The company offers the IBM SPSS Text Analytics for Surveys software, which assists organizations to transform their unstructured survey text into quantitative information and obtain insights through sentiment analysis solutions, thus accelerating business growth. The SPSS text analytics solution uses NLP specifically designed for survey text. SPSS Text Analytics for Surveys classifies responses and integrates results with other survey data for better insights and statistical analysis. It automates the classification process to remove the excess time and expenditure spent on manual coding. It uses linguistics-based technologies to diminish the ambiguities of human language, helping uncover patterns in the attitudes, beliefs, and opinions. SPSS Text Analytics for Surveys is a stand-alone program that works with IBM SPSS Statistics and other IBM SPSS products, which include IBM SPSS Custom Tables and software from the IBM SPSS Data Collection family.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • SAS provides a plethora of solutions related to text analytics with their product SAS text miner. The features that distinguish the SAS text miner from its competitors are as follows: Provisions to evaluate large data sets using high-performance text mining features. A user-friendly and flexible interface which conforms to Windows accessibility standards.

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    • Enterprise
    • North Carolina, USA
    • Founded: 1976
    • $1BN to $5BN
    • 10,001 to 15,000
  • Clarabridge, Inc. delivers customer intelligence platforms. It offers dynamic survey tools to capture data. It connects platforms to various feedback sources through integration, as well as allows clients to use data gathered from social media into the organization’s social intelligence. It also helps in automatic transcription of customer call recordings from call centers, market research calls, and integrating unstructured text with structured data.

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    • Enterprise
    • Virginia, USA
    • Founded: 2006
    • $51MN to $100MN
    • 101 to 500
  • Bitext entered the text analytics market with innovative products, such as CX, API, and Original Equipment Manufacturer (OEM) text analytics platform. CX is a multilingual text analytics SaaS-based platform that can be used by developers who need to integrate text analytics with their current analytics platform. CX extracts insights from comments, which help understand how customers react to particular topics; for instance, it analyzes the customers’ reactions to new movie releases or views about their favorite cricket team. It also analyzes the data with 70% accuracy across various languages.

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    • Enterprise
    • Las Rozas de Madrid, Spain
    • Founded: 2008
  • InfoNgen is EPAM’s text analytics and sentiment analytics solution which is used to provide actionable insights from the big data automatically. The solution is used to search, share, and analyze critical information from both, organized and amorphous data which, in turn, will help teams to focus on strategic decisions which are backed by sufficient statistics. InfoNgen offers customers freedom to uncover patterns, trends, and anomalies hidden deep within data.

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    • Enterprise
    • Newtown, Pennsylvania, US
    • Founded: 1993
    • $1BN to $5BN
    • 20,001 to 25,000
  • OpenText has a range of products which help organizations implement text analytics to reap benefits from data, such as creating machine readable data from unstructured data, connecting individuals with relevant content, and understanding relationships in documents. The information access platform comprises text analytics which offers opportunities to extract meaning, nuance, and context from vast amounts of unstructured content to harness the true business potential. Features such as concept extraction and entity extraction create an environment for organizations where they can identify relevant text in any digital asset and link them to location, people, organizations, trademarks, and product names.

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    • Enterprise
    • Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 10,001 to 15,000
  • FICO® Data Orchestrator is a cloud or on-premises data recovery and plotting solution that can access, gather, and transform data from unstructured information services, such as credit reference agencies, media talks, etc. Organizations can join and convert multiple sources of data to advance operational intelligence, risk management, and usability.

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    • Enterprise
    • California, USA
    • Founded: 1956
    • $500MN to $1BN
    • 1,001 to 5,000
  • Lexalytics, Inc. provides text and sentiment analysis software solutions for social media monitoring and brand reputation management. The company offers Salience Engine, a multi-lingual text analysis engine that is integrated into systems for BI. Salience supports text processing, natural language processing, and text analytics technologies, such as sentiment analysis.

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    • Enterprise
    • 501 to 1,000
  • Dandelion API converts text to actionable data. It extracts meaning from unstructured text and puts it in context with a simple API. Dandelion API controls its underlying Knowledge Graph, without trusting traditional NLP channels. This makes it faster, extra-scalable, easier to customize, and natively language independent.

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    • Enterprise
    • 501 to 1,000
  • The text analytics solutions by MeaningCloud provide an entire package of advanced text analytics products, such as sentiment analysis, text classification, language identification, and topics extraction, which help analyze the unstructured data. Furthermore, the company offers add-ons for MS-Excel to facilitate text analytics from spreadsheets. The text analytics solutions offered by MeaningCloud comprise features, such as recognizing the structure of text, text clustering, text categorization, information extraction, and sentiment analysis. Sentiment analysis comprises applications of NLP, text analytics, and computational linguistics, which help identify and extract subjective information from various types of text.

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    • Enterprise
    • 501 to 1,000
  • Cogito Discover provides complete understanding of written text at gauge to guarantee that the insight and knowledge implanted in unstructured information is accessible for tactical and operative analysis and effortlessly usable by process automation robots. Cogito Discover’s Natural Language Understanding engine delivers influential multilingual classification, entity and association mining, and text analytics that detects unseen relevant information in business papers.

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    • Enterprise
    • Rockville, Maryland, US
    • Founded: 1989
    • $10BN to $50BN
    • 101 to 500
  • Text meta-analysis is among the most critical business actions in modern database systems and business information systems. However due to its complex nature, it is not often incorporated. RapidMiner provides creative text analytics solutions that meet all the data needs of businesses where textual descriptions are present and need to be stored or examined.

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    • Startup
    • Massachusetts, USA
    • Founded: 2006
    • $11MN to $50MN
    • 51 to 100
  • In the age of data and analytics, each and every organization has its own unique definitions, idioms, and language trends. MaritzCX Text Analytics ensures the capture of all the trends along with specific customizations that integrate words and phrases that apply specifically to products and industries across multiple languages. Users can instantaneously tap into all the investigation, skills, and knowledgeable capital.

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    • Enterprise
    • 501 to 1,000
  • Ascribe comes with a wide range of products for text analytics. Ascribe Coder is used to categorize the verbatim comments faster and efficiently. CX Snapshot is used to disclose insights from Customer Experience (CX) comment. CX Inspector is used to uncover customer insights automatically and efficiently. Lastly, Ascribe illustrator is used to prepare reports and dashboards from the data received through customer comments and feedback.

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    • Startup
    • Founded: 1999
    • $11MN to $50MN
    • 101 to 500
  • The Analyst Toolbox is the platform built by analytic experts to derive smarter and better results from unstructured data. The BrainDocs tool can scan through a significant number of documents, databases, and websites to regain the data that directly relates to business. BrainDocs uses AI agents to analyze unstructured data. The agents can classify, organize, filter, and make the data search possible with keyword search, NLP, LSI, or any other statistical tool.

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    • Enterprise
    • Budapest, Hungary
    • Founded: 2003
    • 51 to 100
  • The company is leading in the text analytics space with innovative products, providing next-generation software solutions. Averbis offers Information Discovery, an advanced text analytics and data assessment platform that permits users to get insights from structured and unstructured data, assisting them in exploring information conveniently. Information Discovery collects and analyzes all kind of documents, such as patents, research literature, databases, websites, and other enterprise repositories.

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    • Enterprise
    • 501 to 1,000
  • Etuma text analysis service converts all open-ended client feedback into reliable and actionable data. Etuma has current connectors to dozens of surveys, customer experience management, and contact center platforms. Users can also connect any spontaneous feedback channel such as email or webforms. Etuma has connectors to most common social media sites.

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    • Enterprise
    • 501 to 1,000
  • The company offers 2 products that enables faster detection and analysis of text, which include analytics and compass. Open-ended survey responses, long discussions on forums, journal entries, and detailed comments on photo collages can be used to explore valuable insights embedded in data using Luminoso products. The text analytics products allow users to monitor data into 12 different languages that include English, Spanish, French, German, Italian, Portuguese, Russian, Dutch, Japanese, Chinese, Arabic, and Korean. The software can be deployed on cloud, on-premises, or integrated into an end-to-end client platform using the company’s standard API.

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    • Startup
    • Massachusetts, US
    • Founded: 2010
    • Below $10 MN
    • 1 to 50
  • The text analytics solution from Fractal Analytics solves organizational challenges by converting unstructured data into actionable insights with the help of machine learning algorithms and natural language processing.

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    • Enterprise
    • California, USA
    • Founded: 2000
    • $11MN to $50MN
    • 1,001 to 5,000
  • The company offers KNIME Analytics Platform, an open-source powerful analytical solution facilitating datadriven innovations, thus assisting organizations in determining actual potentials in their data. It allows faster deployment, easy scalability, and spontaneous learning. With over 1000 modules, along with readily usable examples, it offers a complete package of integrated tools, with the widest array of advanced algorithms.

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    • Startup
    • Zurich, Switzerland
    • Founded: 2008
    • Below $10 MN
    • 1 to 50
  • Infegy delivers products with an approach to address the challenges that organizations are facing. The company’s cloud-based social media intelligence platform, Infegy Atlas, uses an in-house NLP technology and was developed as an SaaS model to deliver real-time insights. Infegy Atlas simplifies the complex Boolean search queries using a predefined query builder, built-in error checking, and advanced filters that eliminate the need for additional operators.

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    • Enterprise
    • 501 to 1,000
  • Squirro is an AI-based platform which uses machine learning to update users about the data and the next challenge. This platform helps a company to build better relationships with clients, partners, and predict the anomalies in the system and data automatically. This platform makes use of the 99% inactive data to offer insight-driven analytics.

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    • Enterprise
    • 501 to 1,000
  • Knowliah provides a software solution that handles amorphous information and data, based on extremely innovative algorithms to clean intelligence and for the automatic enhancement of text through meta-data. Scripts, documents, and e-mails are repeatedly analyzed, augmented, and classified. The automation has helped users by enabling minimal manual intervention.

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    • Enterprise
    • 501 to 1,000
  • The company entered the text analytics market with PolyAnayst, TextAnalyst, and X-SellAnalyst which are being widely accepted by establishments including federal organizations as their tools are powerful and automated, yet very simple to use. PolyAnalyst not only provides the drag and drop functionality for large volumes of structured data but also provides additional functionalities such as categorization, clustering, prediction, link analysis, keyword extraction, pattern discovery, and anomaly detection. TextAnalyst helps generate accurate summarization of text, retrieve semantic information by analyzing natural language queries, and extract relevant sentences from text-based documents.

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    • Enterprise
    • 501 to 1,000
  • Data Cataloging is the solution provided by Alteryx INC to cut the time spent searching the data and making it more meaningful. The powerful data cataloging provided by Alteryx Connect unifies business relationships and meanings, metrics, and information assets for supreme consistency, discoverability, and teamwork.

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    • SME
    • California, USA
    • Founded: 1997
    • $101MN to $500MN
    • 501 to 1,000
  • Angoss Software Corporation (Angoss) and Lexalytics Inc. are in partnership to give advanced capabilities to Angoss’ big data analytics and rallies the accuracy of predictive analytics modelling by growing the types and volume of data that can be analyzed to include unstructured, text-based data.

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    • Enterprise
    • Michigan, USA
    • Founded: 1985
    • $101MN to $500MN
    • 1,001 to 5,000
  • TIBCO Spotfire provides a unique and leading solution of data wrangling which is used to prepare the smart and impressive data from raw data sources such as customer feedbacks and comments about the product. Spotfire generates automagical dataflows that records steps on the data canvas, creating an auditable data lineage for easy editing, reuse, sharing, and scaling of analytics across organization.

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    • Enterprise
    • California, USA
    • Founded: 1997
    • $1BN to $5BN
    • 1,001 to 5,000

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Text Analytics Software tools.
3.91
3.8
3.61
  • Breadth and Depth of Product Offerings

    • Solutions Offered

    • licenses

    • Services Offered

      Managed services | Support and maintainance | Consulting | Other Services |
    • Applications Catered

      Customer experience management | Marketing management | Governance,risk and compliance management | Document management | Workforce management | Others (fraud detection, supply chain management) |
  • Product Features and Functionality

    • Features Offered

      Document Classification | Legal | Competitive market intelligence | Risk management and fraud detection | Semantic search | Sentiment analysis | Social media monitoring | Voice of customer and employee | Other Features |
    • Analysis Type

      Supervised and/or unsupervised techniques | Linguistic rules and/or statistics based engine | Others, please specify |
  • Delivery

    • End Users

      BFSI | retail & Ecommerce | Government & Defense | Healthcare & Lifesience | Manufacturing | Telecommunication and IT | Energy & Utilities | Media & Entertainment | Transportation and Logistics | Others (Education, Travel & Hospitality, Research and Outsourcing) |
    • Delivery Mode for Client Location

      Full Time Equivalent | Subscription / Licensing | Per User / Device Basis |
    • Channel of Delivery

      Directly | Through Partners / Third-Party Vendors |
  • Deployment

    • Deployment Model

      On-Premise | Enterprise | Cloud |
  • Support and Services

    • Pre Sales Support

      Software Requirement Specification (SRS) | Product Demos | Proof of Concept | Dedicated Account Manager (DAM) |
    • Channel for Delivery of Support Services

      On-Site Support | Remote Support |
    • Add-on Features

      Blog | Whitepapers |
  • Geographic Footprint

    • Channel Partners - North America

    • Channel Partners - Europe

    • Channel Partners - Asia-Pacific

    • Channel Partners - Middle East and Africa

    • Channel Partners - Latin America

    • Direct Presence - North America

    • Direct Presence - Europe

    • Direct Presence - Middle East and Africa

    • Direct Presence - Asia-Pacific

    • Sales Office - North America

    • Direct Presence - Latin America

    • Sales Office - Europe

    • Sales Office - Asia-Pacific

    • Sales Office - Middle East and Africa

    • Sales Office - Latin America

  • Breadth of Applications Served

    • Tailor-made/customized Solutions

    • Business Expansion Strategy

    • % Revenue from Industry Verticals

      Revenue - BFSI | Revenue - Retail and eCommerce | Revenue - Governmnet and Defense | Revenue - Manufacturing | Revenue - Healthcare and Life Sciences | Revenue - IT and Telecom | Revenue - Energy and Utilities | Revenue - Transportation and Logistics | Revenue - Media and Entertainment | Revenue - Other Industry Verticals |
    • Industry Vertical

      Transportation and Logistics | BFSI | Retail and eCommerce | Governmnet and Defense | Manufacturing | Healthcare and Life Sciences | IT and Telecom | Energy and Utilities | Media and Entertainment | Other Industry Verticals |
  • Channel Strategy and Fit

    • Distibutors Landscape

    • Business Expansion Strategy

    • Partner Ecosystem

      Distributors | Value Added Resellers (VAR) | System Integrators | Others (Education, Travel & Hospitality, Research and Outsourcing) | Consultants |
  • Viability

    • New Customers Acquired (Last 1 year)

    • R&D Spend

  • Mergers and Acquisitions Strategy

    • M&A

    • Joint Ventures

    • Partnership and Collaborations

  • Total Funding Amount

  • Revenue

  • Funding Status

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