Text analytics is a tool which applies sets of statistical, linguistic, and machine learning techniques to analyze the text data gathered from social and enterprise sources. Text analytics software solutions have an increased demand among business groups in order to automate the identification of entities, topics, events, concepts, and personal attributes, and streamline the decision-making and business optimization processes. Nowadays, text analytics has been finding the greatest use in Customer Experience Management (CEM), marketing management, governance, risk and compliance management, document management applications.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

The vendors are placed into 4 categories based on their performance in each criterion: “Vanguards,” “Innovators,” “Emerging,” and “Dynamic.” We have evaluated the top 25 vendors that include ai-one Inc., Ascribe, Averbis, Bitext, Clarabridge, Inc., EPAM Systems, Inc., Etuma Ltd., Expert System S.p.A., Fair Isaac Corporation (FICO), Fractal Analytics Inc., IBM Corporation, Infegy, Inc., KNIME.com AG, Knowliah, Lexalytics, Inc., Luminoso Technologies, Inc., MaritzCX Research LLC, MeaningCloud LLC, Megaputer Intelligence, Inc., OpenText Corp., RapidMiner, Inc., SAP SE, SAS Institute Inc., SpazioDati, and Squirro. The analysis has been carried out based on specific parameters and scores have been assigned accordingly.

VISIONARY LEADERS

Vendors who fall into this category receive high scores for most of the evaluation criterion. The vendors in this MicroQuadrant have a strong and established product portfolio and a very strong market presence. They provide mature and reputable text analytics software and services that cater to a wide range of verticals globally. They also have strong business strategies.

INNOVATORS


Innovators in the MicroQuadrant are vendors that have demonstrated substantial product innovations as compared to their competitors. They have very focused product portfolio. However, they do not have very strong growth strategies for their overall business.

DYNAMIC Differentiators

They are established vendors with very strong business strategies. However, they are low in product portfolio. They generally focus on a specific type of technology related to the product. The vendors included in this MicroQuadrant have a good customer base and are providers of software and services catering to other technologies as well.

EMERGING COMPANIES

They are vendors with niche product offerings, who are starting to gain recognition in the market. They do not have very strong business strategies as compared to other established vendors. They might be new entrants in the market and require some more time before getting significant traction.

TOP VENDORS
In Text Analytics Software

  1. SAP SE
    0 Reviews
    3.9
  2. IBM CORPORATION
    0 Reviews
    3.8
  3. SAS INSTITUTE INC
    0 Reviews
    3.6

Find the best Text Analytics Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

Text Analytics Software Quadrant

Comparing [object Object] vendors in Text Analytics Software across 126 criteria.

KEY BUYING CRITERIA

Below criteria are most commonly used for comparing Text Analytics Software tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.80
4.10
3.85
Product Features and Functionality
3.05
2.95
3.05
Delivery
4.70
4.45
4.10
Deployment
4.40
4.40
3.30
Support and Services
3.10
3.65
3.05
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • SAP incorporates text analytics in its SAP HANA platform. SAP HANA platform offers comprehensive functionalities and is a suite comprising of linguistic, statistical, and machine learning capabilities. SAP HANA is helping companies accelerate their business processes by incorporating text analytics into a widely accepted platform. Text analytics provides a vast number of entity types and analysis rules, which help industries analyze text in a more comprehensive and detailed manner by making use of data obtained from text sources in multiple languages. The languages supported in a company’s text analytics software include Arabic, English, Dutch, Farsi, French, German, Italian, Japanese, Korean, Portuguese, Russian, simplified Chinese, Spanish, and traditional Chinese.

    BUYERS
    VENDORS
    EXPERTS
    3.9
    ANALYSTS
     
    • Enterprise
    • Walldorf, Germany
    • Founded: 1972
    • 501 to 1,000
  • The company offers the IBM SPSS Text Analytics for Surveys software, which assists organizations to transform their unstructured survey text into quantitative information and obtain insights through sentiment analysis solutions, thus accelerating business growth. The SPSS text analytics solution uses NLP specifically designed for survey text. SPSS Text Analytics for Surveys classifies responses and integrates results with other survey data for better insights and statistical analysis. It automates the classification process to remove the excess time and expenditure spent on manual coding. It uses linguistics-based technologies to diminish the ambiguities of human language, helping uncover patterns in the attitudes, beliefs, and opinions. SPSS Text Analytics for Surveys is a stand-alone program that works with IBM SPSS Statistics and other IBM SPSS products, which include IBM SPSS Custom Tables and software from the IBM SPSS Data Collection family.

    BUYERS
    VENDORS
    EXPERTS
    3.8
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • SAS provides a plethora of solutions related to text analytics with their product SAS text miner. The features that distinguish the SAS text miner from its competitors are as follows: Provisions to evaluate large data sets using high-performance text mining features. A user-friendly and flexible interface which conforms to Windows accessibility standards.

    BUYERS
    VENDORS
    EXPERTS
    3.6
    ANALYSTS
     
    • Enterprise
    • North Carolina, US
    • Founded: 1976
    • $1BN to $5BN
    • 10,001 to 15,000
  • Clarabridge, Inc. delivers customer intelligence platforms. It offers dynamic survey tools to capture data. It connects platforms to various feedback sources through integration, as well as allows clients to use data gathered from social media into the organization’s social intelligence. It also helps in automatic transcription of customer call recordings from call centers, market research calls, and integrating unstructured text with structured data.

    BUYERS
    VENDORS
    EXPERTS
    3.4
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • Bitext entered the text analytics market with innovative products, such as CX, API, and Original Equipment Manufacturer (OEM) text analytics platform. CX is a multilingual text analytics SaaS-based platform that can be used by developers who need to integrate text analytics with their current analytics platform. CX extracts insights from comments, which help understand how customers react to particular topics; for instance, it analyzes the customers’ reactions to new movie releases or views about their favorite cricket team. It also analyzes the data with 70% accuracy across various languages.

    BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Las Rozas de Madrid, Spain
    • Founded: 2008
  • BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Newtown, Pennsylvania, US
    • Founded: 1993
    • $1BN to $5BN
    • 20,001 to 25,000
  • OpenText has a range of products which help organizations implement text analytics to reap benefits from data, such as creating machine readable data from unstructured data, connecting individuals with relevant content, and understanding relationships in documents. The information access platform comprises text analytics which offers opportunities to extract meaning, nuance, and context from vast amounts of unstructured content to harness the true business potential. Features such as concept extraction and entity extraction create an environment for organizations where they can identify relevant text in any digital asset and link them to location, people, organizations, trademarks, and product names.

    BUYERS
    VENDORS
    EXPERTS
    2.9
    ANALYSTS
     
    • Enterprise
    • Waterloo, Ontario, Canada
    • Founded: 1991
    • $1BN to $5BN
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1956
    • $500MN to $1BN
    • 1,001 to 5,000
  • Lexalytics, Inc. provides text and sentiment analysis software solutions for social media monitoring and brand reputation management. The company offers Salience Engine, a multi-lingual text analysis engine that is integrated into systems for BI. Salience supports text processing, natural language processing, and text analytics technologies, such as sentiment analysis.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • The text analytics solutions by MeaningCloud provide an entire package of advanced text analytics products, such as sentiment analysis, text classification, language identification, and topics extraction, which help analyze the unstructured data. Furthermore, the company offers add-ons for MS-Excel to facilitate text analytics from spreadsheets. The text analytics solutions offered by MeaningCloud comprise features, such as recognizing the structure of text, text clustering, text categorization, information extraction, and sentiment analysis. Sentiment analysis comprises applications of NLP, text analytics, and computational linguistics, which help identify and extract subjective information from various types of text.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Enterprise
    • Rockville, Maryland, US
    • Founded: 1989
    • S10BN to $50BN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    2.6
    ANALYSTS
     
    • Startup
    • Massachusetts, US
    • Founded: 2006
    • Below $10 MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Startup
    • Founded: 1999
    • $11MN to $50MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • Budapest, Hungary
    • Founded: 2003
    • 51 to 100
  • The company is leading in the text analytics space with innovative products, providing next-generation software solutions. Averbis offers Information Discovery, an advanced text analytics and data assessment platform that permits users to get insights from structured and unstructured data, assisting them in exploring information conveniently. Information Discovery collects and analyzes all kind of documents, such as patents, research literature, databases, websites, and other enterprise repositories.

    BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • The company offers 2 products that enables faster detection and analysis of text, which include analytics and compass. Open-ended survey responses, long discussions on forums, journal entries, and detailed comments on photo collages can be used to explore valuable insights embedded in data using Luminoso products. The text analytics products allow users to monitor data into 12 different languages that include English, Spanish, French, German, Italian, Portuguese, Russian, Dutch, Japanese, Chinese, Arabic, and Korean. The software can be deployed on cloud, on-premises, or integrated into an end-to-end client platform using the company’s standard API.

    BUYERS
    VENDORS
    EXPERTS
    2.1
    ANALYSTS
     
    • Startup
    • CAMBRIDGE, Massachusetts, US
    • Founded: 2010
    • Below $10 MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • San Mateo, California, United States
    • Founded: 2000
    • 1,001 to 5,000
  • The company offers KNIME Analytics Platform, an open-source powerful analytical solution facilitating datadriven innovations, thus assisting organizations in determining actual potentials in their data. It allows faster deployment, easy scalability, and spontaneous learning. With over 1000 modules, along with readily usable examples, it offers a complete package of integrated tools, with the widest array of advanced algorithms.

    BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Startup
    • Zurich, Switzerland
    • Founded: 2008
    • Below $10 MN
    • 1 to 50
  • Infegy delivers products with an approach to address the challenges that organizations are facing. The company’s cloud-based social media intelligence platform, Infegy Atlas, uses an in-house NLP technology and was developed as an SaaS model to deliver real-time insights. Infegy Atlas simplifies the complex Boolean search queries using a predefined query builder, built-in error checking, and advanced filters that eliminate the need for additional operators.

    BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.9
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.9
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • The company entered the text analytics market with PolyAnayst, TextAnalyst, and X-SellAnalyst which are being widely accepted by establishments including federal organizations as their tools are powerful and automated, yet very simple to use. PolyAnalyst not only provides the drag and drop functionality for large volumes of structured data but also provides additional functionalities such as categorization, clustering, prediction, link analysis, keyword extraction, pattern discovery, and anomaly detection. TextAnalyst helps generate accurate summarization of text, retrieve semantic information by analyzing natural language queries, and extract relevant sentences from text-based documents.

    BUYERS
    VENDORS
    EXPERTS
    1.7
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2013
    • Below $10 MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2005
    • $11MN to $50MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • SME
    • California, US
    • Founded: 1997
    • $101MN to $500MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • Ontario, Canada
    • Founded: 1984
    • Below $10 MN
    • 1 to 50
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • Illinois, US
    • Founded: 2013
    • Below $10 MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2013
    • Below $10 MN
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • Connecticut, US
    • Founded: 2006
    • Below $10 MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2007
    • Below $10 MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2008
    • 101 to 500
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • SME
    • New York, US
    • Founded: 1975
    • $101MN to $500MN
    • 1,001 to 5,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • Bracknell Forest, UK
    • Founded: 1987
    • Below $10 MN
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Enterprise
    • Pennsylvania, US
    • Founded: 1993
    • $1BN to $5BN
    • 1,001 to 5,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2012
    • $11MN to $50MN
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • New York, US
    • Founded: 2004
    • Below $10 MN
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Enterprise
    • Washington, US
    • Founded: 2003
    • $500MN to $1BN
    • 1,001 to 5,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1979
    • $1BN to $5BN
    • 10,001 to 15,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1997
    • $500MN to $1BN
    • 1,001 to 5,000

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