EUROPE

The Europe region has always been receptive toward absorbing emerging technologies. Advancement in AI, deep learning, ASR, and NLP are making a huge impact on the voice assistant application market. The European countries, such as Germany, UK, France, Netherland, Sweden, Spain, and Italy have huge market opportunities for voice assistant solution providers to develop innovative solutions. During the forecast period, the European market is expected to be the second largest market for voice assistant application technologies. Europe is progressing toward digital industrialization as the government in the region plays a vital role in the development of AI and ML technologies for various enterprise applications. For instance, in April 2019, member states and the European Commission proposed a plan to foster the development and use of AI in Europe.Industry verticals are investing substantially to enhance customer service management, which in turn, is expected to motivate vendors to carry out large-scale voice assistant software deployments. European customers expect better customer service and engagement from enterprises. Enterprises have already adopted technologies, such as Interactive Voice Response (IVR) technology, virtual agents, speech recognition, and virtual assistants, for communication purposes. European enterprises in various industries, such as manufacturing, healthcare, travel and hospitality, retail, and BFSI are leveraging the benefits of virtual assistant software to acquire customers, and enhance customer service and loyalty.

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EVALUATION CRITERIA

Below criteria are most commonly used for comparing Voice Assistant Application Startups tools.
  • Support
    • Type of Support services
      • Technical Support
      • Customer Support
      • Sales Support
    • Pre-sales Support
      • Software/Hardware Requirement Specification
      • Product Demos
      • Proof of Concept
    • Preferred medium of delivery of support services
      • On-Site Support
      • Remote Support
  • Features and Functionality
    • Voice Assistant (product/platform/software/solution and services)
    • R&D spend, specific to voice assistants in 2018
    • New products launched/enhancements/extensions in the last 3 years
    • Patents filed in last 3 years
    • Type of solutions offered
      • Standalone/Platform
      • Integrated
    • Services offered
      • Integration and Deployment
      • Consulting Services
      • Education and Training
    • Functionalities/Capabilities offered
      • Multilingual Experience
      • Skill Development Kit
      • Multiple Device Types
      • 3rd Party Integrations
      • Analytics
      • Compliance
      • Speech synthesis
      • Multimodal Experience
      • Natural Conversation
      • Smart learning using AI
      • Secure (Authentication biometric voice recognition)
      • Device connectivity
      • Diagnostics
      • REST API
    • Appplications
      • Web
      • Mobile
      • Devices
  • Deployment
    • Deployment model
      • Cloud
      • On-Premises
      • Approximate No. of voice assistant deployments/ No. of customer base

TOP VENDORS

  • 1

    A.ware is an innovative AI Platform with deep domain knowledge to build Intelligent chatbots for enterprises. The platform is built on six different engines that use innovative core concepts- Advanced NLP, Context, Actionization, Learning, Conversations, Analytics & Insights. The platform is flexible and versatile enough that works across a range of locations - cloud, on-premise or even a hybrid of the two. It is embedded with various pre-built connectors to different channels. Moreover, the platform allows to build generative model smart bots with deep learning capabilities that minimize the need for human management over time.

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    • Startup
    • California, United States
    • Below $10 MN
    • 51 to 100
  • 2

    Kore.ai’s AI and NLP teams have both depth and breadth of Industry experience in designing and implementing multiple complex Chabot projects across Enterprises. This ensures a successful implementation, irrespective of how complex the use cases are. They assist and guide their enterprise clients on how to incorporate chatbots as part of an overall digital strategy. As part of the development and implementation services, they help users design architecture for conversational applications. Their managed services include ongoing maintenance and enhancements, QA, analytics and dashboard-based reporting for management of the chatbot infrastructure.

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    • Startup
    • Florida, USA
    • 101 to 500
  • 3

    Rasa is an open source machine learning framework for building contextual AI assistants and chatbots. Rasa has two main modules- NLU for understanding user messages and Core for holding conversations and deciding what to do next. Rasa X is a tool that helps to build, improve, and deploy AI Assistants that are powered by the Rasa framework. Rasa X includes a user interface and a REST API.

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    • Startup
    • San Francisco, California, United States
    • Below $10 MN
    • 51 to 100
  • 4

    The platform provides the foundation to create an intelligent Voice AI for any company or industry. Voysis can translate the database to artificial intelligence that helps users to talk and deeply understands the specifics of their products, services, and vocabulary. The platform uses its own proprietary speech recognition, natural language processing and understanding, deep learning and text-to-speech to power your intelligent Voice AI. ASR and NLP capabilities, built in-house, function together in concert, not as a sequence of steps. This ensures optimum speed, accuracy, and flexibility by understanding intent.

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    • Startup
    • Dublin, Dublin, Ireland
    • Below $10 MN
    • 1 to 50
  • 5

    Snips Voice Platform is a software solution to perform spoken language understanding on microprocessors typical of IoT devices. The embedded inference is fast and accurate while enforcing privacy by design, as no personal user data is ever collected. It focuses on automatic speech recognition and natural language understanding. It allows to train high-performance machine learning models that are small enough to run in real-time on small devices. Businesses or individuals, anyone can set up the Snips Platform on a single board computer (for example: a Raspberry Pi 3, an i.MX8M board, an Android or an iOS device), and install a voice assistant on it.

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    • Startup
    • Paris, Ile-de-France, France
    • Below $10 MN
    • 51 to 100
  • 6

    Orbita Voice platform controls solutions that increase operational efficiencies and improve consumer, patient and member experiences to enhance remote patient monitoring, population health, customer service, member wellness, clinical trials and more. The company's award-winning, HIPAA-compliant platform for voice and chatbot applications in healthcare unveiled a trio of enhancements that significantly expand the capabilities of Orbita Voice.

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    • Startup
    • Boston, Massachusetts, United States
    • Below $10 MN
    • 1 to 50
  • 7

    With its interactive UI, the users can create enterprise-level chatbots with ease. It lets the users build bots by choosing from pre-built templates that contain pre-loaded intents with domain knowledge. Facilitates easy reuse of enterprise knowledge and configure the bot.

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    • Startup
    • San Jose, California, United States
    • Below $10 MN
    • 51 to 100
  • 8

    Mycroft Mark II is designed with an array of six individual microphones capable of detecting where the user is speaking from. A 10-watt speaker with dual two-inch full-range drivers capable to fill the space with your music, or at least make its voice heard across the room. Mark II is in-built with a 4-inch LCD panel that can be used to display information, graphics, or a friendly face. As it’s an open source it is modifiable, open to scrutiny and audit, and unencumbered by patents and other ugly legal hindrances to a vibrant community-developed platform.

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    • Startup
    • Kansas City, Missouri, United States
    • Below $10 MN
    • 51 to 100
  • 9

    It’s a ground-breaking SaaS Platform for making, monitoring and deploying voice and chat applications. Smartly.AI bots can talk more than 140 languages. The platform helps companies to make their products, content and services available via voicebots, chatbots and callbots using multiple channels such as webchats, Facebook Messenger, SMS, Amazon Alexa and Google Assistant.

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    • Startup
    • Paris, Ile-de-France, France
    • Below $10 MN
    • 1 to 50
  • 10

    The Datch Assistant allows teams to speed up their processes by at least 70%, and it is adaptive across a number of workflows, from maintenance management through to safety, quality, and operations. It allows users to use the most natural form of communication. It allows the users to integrate the assitant with the existing asset management, condition monitoring or SCADA software.

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    • Startup
    • San Francisco, CA
    • Below $10 MN
    • 1 to 50

TOP REVIEWS

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