RETAIL AND E-COMMERCE

In retail, the voice assistant offers a wide range of customer benefits, such as real-time and relevant offers, personal shopping advice, delivery status updates, and alerts about the store inventory. Voice-based virtual assistants can be accessed via multiple channels, including web, mobile apps, and social media platforms. In the eCommerce sector, voice assistant works well in the shopping experience to find relevant information about products. Voice assistant applications are widely used for items selection, cart information, and payment along with instant shopping. In a nutshell, voice assistant application delivers a smoother shopping experience for customers by handling multiple requests at the same time. Voice assistant applications improve the customer experience and develop new business opportunities by analyzing customer data using analytics and big data. Retailers are investing in huge capital in voice technology. Currently, the market is in the nascent phase and is expected to create a huge market opportunity during the forecast period.

Voice Assistant Application Startups in Retail and eCommerce

Comparing 20 vendors in Voice Assistant Application Startups across 93 criteria.
2 Experts are advising 48 Voice Assistant Application Startups buyers
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Avaamo’s SmartCall™ AI-powered Conversational IVR can help the users in reducing agent calls, improving call routing and increasing customer satisfaction. Avaamo's Voice Enabled Enterprise seamlessly performs production-quality upgrades to the user's smart assistant platform. It also helps in building smart voice assistant, and deploying on any platform so that reaching customers becomes easy
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A.ware is an innovative AI Platform with deep domain knowledge to build Intelligent chatbots for enterprises. The platform is built on six different engines that use innovative core concepts- Advanced NLP, Context, Actionization, Learning, Conversations, Analytics & Insights. The platform is flexible and versatile enough that works across a range of locations - cloud, on-premise or even a hybrid of the two. It is embedded with various pre-built connectors to different channels. Moreover, the platform allows to build generative model smart bots with deep learning capabilities that minimize the need for human management over time.

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Voicea is a voice association platform supported by an Enterprise Voice Assistant named EVA. EVA is an AI that accepts commands, completes actions and captures highlights in meetings to share them and create actionable recaps. Using EVA on conference lines, on calls, or in-person, Voicea helps to focus on the conversation knowing EVA will capture and share whatever is highlighted. The platform ensures to turn talk into an action. Moreover, it accepts Voice Commands to create reminders, tasks, answer questions and provide meeting recaps.

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Kore.ai’s AI and NLP teams have both depth and breadth of Industry experience in designing and implementing multiple complex Chabot projects across Enterprises. This ensures a successful implementation, irrespective of how complex the use cases are. They assist and guide their enterprise clients on how to incorporate chatbots as part of an overall digital strategy. As part of the development and implementation services, they help users design architecture for conversational applications. Their managed services include ongoing maintenance and enhancements, QA, analytics and dashboard-based reporting for management of the chatbot infrastructure.

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Rasa is an open source machine learning framework for building contextual AI assistants and chatbots. Rasa has two main modules- NLU for understanding user messages and Core for holding conversations and deciding what to do next. Rasa X is a tool that helps to build, improve, and deploy AI Assistants that are powered by the Rasa framework. Rasa X includes a user interface and a REST API.

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Aimylogic offers a clear vision of the whole skill, no chaos in users' phrases management, each stage is easy to fix. It allows the users to enjoy multiplatform workflow and fast skill launch. The users can export their skills directly to Alexa or Google Assistant as well as to messaging apps.
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Haptik's Conversational AI Platform boasts a number of unique features, including : Intent Identification, Bot personality & tone adaptable to context, Domain Classification and Multi-lingual support for ML models etc. It is capable of engaging customers across multiple platforms. It can be integrated with enterprise systems.
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Snips Voice Platform is a software solution to perform spoken language understanding on microprocessors typical of IoT devices. The embedded inference is fast and accurate while enforcing privacy by design, as no personal user data is ever collected. It focuses on automatic speech recognition and natural language understanding. It allows to train high-performance machine learning models that are small enough to run in real-time on small devices. Businesses or individuals, anyone can set up the Snips Platform on a single board computer (for example: a Raspberry Pi 3, an i.MX8M board, an Android or an iOS device), and install a voice assistant on it.

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Orbita Voice platform controls solutions that increase operational efficiencies and improve consumer, patient and member experiences to enhance remote patient monitoring, population health, customer service, member wellness, clinical trials and more. The company's award-winning, HIPAA-compliant platform for voice and chatbot applications in healthcare unveiled a trio of enhancements that significantly expand the capabilities of Orbita Voice.

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With its interactive UI, the users can create enterprise-level chatbots with ease. It lets the users build bots by choosing from pre-built templates that contain pre-loaded intents with domain knowledge. Facilitates easy reuse of enterprise knowledge and configure the bot.
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For COGNICOR CIRA (Cognicor Intelligent Response Automation)
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The Platform can be used to build AI enabled chatbots that enable a conversational interface with systems—both Text and Voice. It can be integrated with Natural Language Processing (NLP) engine enhanced by additional customizations, open source Machine Learning/AI technology, and a Visual Conversation (Dialog) Builder. Moreover, Chyme has built-in algorithms to recognize and score knowledgebase search results and improve user experience. Chyme Platform includes multiple intelligent bots like IT Help Desk Assistant, Sales Assistant, Customer Services Assistant, SAP Assistant, etc. Chyme enables a Conversational Interface (Chatbots) with systems like SAP, Salesforce, Oracle, ServiceNow, and others to Simplify Work.

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The Clinc Platform democratizes conversational AI technology to allow any member of the organization, regardless of background, to design and deploy next-generation conversational experiences for the customers. Human-in-the-room level NLU enables the customers to have natural conversations with an experience that surpasses Google assistant.
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Mycroft Mark II is designed with an array of six individual microphones capable of detecting where the user is speaking from. A 10-watt speaker with dual two-inch full-range drivers capable to fill the space with your music, or at least make its voice heard across the room. Mark II is in-built with a 4-inch LCD panel that can be used to display information, graphics, or a friendly face. As it’s an open source it is modifiable, open to scrutiny and audit, and unencumbered by patents and other ugly legal hindrances to a vibrant community-developed platform.

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It’s a ground-breaking SaaS Platform for making, monitoring and deploying voice and chat applications. Smartly.AI bots can talk more than 140 languages. The platform helps companies to make their products, content and services available via voicebots, chatbots and callbots using multiple channels such as webchats, Facebook Messenger, SMS, Amazon Alexa and Google Assistant.

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