Web Content Management Software is a technology that enables users to streamline and collaborate web-based content on various websites and web tools. It helps users in creating and managing webpages and web content, along with controlling the web content used by millions of online users and websites for commercial and non-commercial purposes. Web Content Management broadly focuses on enhancing the customer experience by offering personalized and localized interactive online experience.

VISIONARY LEADERS

Visionary leaders are the leading market players in terms of new developments such as product launches, innovative technologies, and the adoption of growth strategies. These players have a broad product offering that caters to most of the regions globally. Visionary leaders primarily focus on acquiring the leading market position through their strong financial capabilities and their well-established brand equity.

INNOVATORS

Innovators in the competitive leadership mapping are vendors that have demonstrated substantial product innovations as compared to their competitors. The companies have focused on product portfolios. However, they do not have very strong growth strategies for their overall business, when compared with the visionary leaders.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators are established players with very strong business strategies. However, they have a weaker product portfolio compared to the visionary leaders. They generally focus only on a specific type of technology related to the product.

EMERGING COMPANIES

Emerging companies have niche product and service offerings. Their business strategies are not as strong as that of the established vendors. The emerging vendors include the new entrants in the market, emerging in terms of product portfolio and geographic reach, and require time to gain significant traction in the market.

WCM solutions include mobile and social content management, digital marketing management, web experience management, DAM integration, web creation, and edit tools, content analytics. WCM solutions empower organizations to deliver enhanced user experience by serving clients, partners, prospects, or employees on the web, mobile devices or in person. With the rising volume of digital content, the challenge of storing, capturing, and repurposing of web content related to definite business scenarios also increases. In addition, the customers persistently demand personalized web content specific to their needs. Thus, the organizations are encouraged to adopt WCM solutions so as to modify and repurpose critical and dynamic business web content. WCM facilitates organizations to strengthen customer relationships through efficient usage of web analytics to meet the varying customer demands.

DIGITAL MARKETING MANAGEMENT

Digital marketing solutions empower organizations to reach customers through various touchpoints and to market products and services through multiple channels including web, mobile, applications, and social media. This solution includes features, such as campaign management and analytics, social media communication, personalization of messages, mobile optimization, and email management. The usage of digital marketing management has helped many companies in branding and marketing of their products online. This solution allows users to have personalized webpages along with the facility of drag and drop content from any type of media.

MOBILE AND SOCIAL CONTENT MANAGEMENT

With rapid technological advancements in mobile and rising adoption of smartphones, enterprises are leveraging mobile technologies for managing and delivering enterprise digital content effectively. With the emergence of Bring Your Own Device (BYOD) trend, the digital content can be accessed and generated across mobile devices has contributed significantly to the adoption of WCM solutions among enterprises across various industry verticals. The organizations offer various features including mobile-specific websites and apps, navigation, and responsive designs for delivering an enriched experience to global clients. Moreover, businesses consider mobile as a critical component of their digital marketing strategy and thus demand solutions for delivering optimized data to them. This, in turn, drives the adoption of mobile WCM solutions among organizations.

The social media integration solutions offer tools for inculcating customer-generated content with organizational digital content such as product reviews, feedbacks, comments, forums, questions and answers, blogs, activity streams, social calendars, and community groups. Organizations provide social media engagement and activity monitoring, social media content publishing and modification, and online communities. Additionally, solutions help in averting dispensing of the erroneous contents. Furthermore, these solutions enable organizations in ensuring brand consistency by providing a personalized experience to customers, along with fostering online communities for enriched customer connectivity. These solutions help organizations to enhance customer relationships by enabling them to gain customer insights through the proper integration of web content with social media.

WEB EXPERIENCE MANAGEMENT

Organizations are focusing on managing their entire web presence efficiently to enhance the overall web experience of users across multiple touchpoints. The market for web experience management includes intranet and internet portals, comprising features such as multilingual and dashboards. The need for efficient handling of web content has increased significantly with the extensive usage of websites by organizations to deliver contents to their channel partners and customers. Moreover, organizations also demand solutions that can help them deliver personalized and interactive web experience to their business partners, employees, and users for addressing their specific needs. Dynamic and interactive web portals along with WCM solutions help organizations to enhance customer satisfaction levels through efficient management and delivery of enterprise contents, applications, and services.

DIGITAL ASSET MANAGEMENT INTEGRATION

The Digital Asset Management (DAM) integration solutions comprise various features including advanced search and store digital assets, repurposing of digital assets, and automatic conversion of high-resolution digital assets into a web-friendly format. Enterprises are continually seeking better ways to efficiently connect with and deliver value to their workforce, channel partners, and consumers. Organizations use digital content both as a consumer product and as an asset in wide-ranging activities including sales, marketing, and advertising. The DAM integration enables organizations to generate and manage rich digital experiences for customers through the unification of web, social platforms, and native digital content. Furthermore, DAM integration empowers organizations to manage rich media resources with different file formats, publication, or broadcast channels to facilitate customers with enriched user experience.

WEB CREATION AND EDIT TOOLS

The web creation and edit tools comprise various features such as launch management, site creation & edit, scalability & multisite, mobile content, forms and documents, records management & composite apps, and localization & personalization. Organizations’ prime focus is on providing clients with enriched web experience across multiple channels to attract new customers and to strengthen the relationship with existing customers. Therefore, organizations across various industries are demanding web creation and edit tools for efficient website creation and modification. There is a growing demand among enterprises for web creation and edit tools for designing, modifying, personalizing, content publishing, and management of corporate websites. The increasing use of the internet, mobile devices, and social media is also expected to drive the demand for solutions. The solution also helps in quality management of the website, portal creation, and launch; and offers deployment tools, and customization of websites equipped with a multilingual feature as per the region.

CONTENT ANALYTICS

The content analytics solutions provide customers with various functionalities, such as advanced metrics, right data at right time, analyze customer activities, analyze and monitor, and tracking and reporting dashboards, and campaign tracking across multi-channels. The extensive use of mobile devices and social media has played a significant role in the digital transformation of businesses across various industries. Huge amount of web content is being generated across various channels including websites, smartphones, applications, and social media. Organizations across industries need an efficient WCM which can retrieve, analyze, track, and monitor, and repurpose the content with the help of existing web content systems as per the priorities and specific business. Moreover, most of the web CMS providers offer solutions that can be integrated with Google Analytics comprising basic capabilities of analytics. Nevertheless, enterprises demand advanced analytics solutions that help analyze, search, monitor, and track web content and related activities in a cost-effective manner.

Last updated on: Nov 15, 2019

Web Content Management Software Quadrant

Comparing 25 vendors in Web Content Management Software across 122 criteria.

Find the best Web Content Management Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Web Content Management Software tools.
  • Breadth and Depth of Product Offerings
    • Licenses
    • Solutions Offered
      • Medium Enterprises (100 Million<Revenue<500 Million)
      • Small Enterprise (Revenue< 100 Million)
      • Large Enterprises (Revenue> 500 Million)
    • Services Offered
      • Education & Training
      • Support & Maintenance
      • Managed Services
      • Technology Consulting
      • Deployment & Integration Services
  • Product Features and Functionality
    • Features Offered
      • Digital Marketing Management
      • Mobile and Social Content Management
      • Web Experience Management
      • Digital Asset Management Integration
      • Web Creation and Edit Tools
      • Content Analytics
      • Others (ERP and CRM Integration)
    • End Users
      • Mobile
      • Laptop
      • Pad
      • Others, please specify
  • Delivery
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Mode for Client Location
      • Subscription / Licensing
      • Full Time Equivalent
      • Per User Basis
    • Channel of Delivery
      • Directly
      • Through Partners / Third-Party Vendors / MSSPs
  • Scalability
    • End Users/Workstations
    • Expansion Capability
  • Support and Services
    • Level of Support
    • Customer Redressal Mechanism/Program
    • Support Services
      • Technical Support
      • Customer Support
      • Sales Support
      • Others specify
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support

TOP VENDORS (25)

  • 1

    Adobe supports creative cloud integration, search and metadata management, project workflow management, dynamic media management, smart tags and analytics, and self-service portal. Adobe offers to deploy its products either on a cloud or on-premises. Adobe is more powerful with managed services. The solution offers a faster time to market, where the users can instantly create, modify, approve and deliver dynamic, engaging content. Adobe's CMS provides cloud-based capabilities which also lets the users add collaborators, assets, and sites as needed to instantly extend their reach and deliver consistent, personalized campaigns. Adobe Experience Manager Sites provides the digital foundation that is needed to create, manage and deliver personalized, engaging content to every customer who visits the site. Adobe web content management system (CMS) helps in engaging with the audience faster with personalized experiences by increasing efficiency in authoring, creating, managing, and delivering content over one or more digital channels.

    Read More
    • Enterprise
    • California, US
    • Founded: 1982
    • $5BN to $10BN
    • 20,001 to 25,000
  • 2


    Acquia offers Drupal, which is an open-source Web content management. Drupal offers digital experiences through web, mobile, and social channels, and provides flexible digital transformation. Acquia Cloud offers Drupal hosting, development tools, hosting services and security services to support users in keeping their sites and applications running at peak performance at scale. It acts as a digital asset management tool and a centralized library for all of the users. It is the only cloud that offers built-in security audits to ensure compliance with global and industry security standards.

    Read More
    • Enterprise
    • Boston, Massachusetts, United States
    • 501 to 1,000
  • 3

    IBM highlights the client website assets with content targeting, and presents rich media and content assets from cloud-based Watson content hub. IBM Web Content Manager includes IBM WebSphere Portal, IBM Forms Experience Builders, and IBM Web Content Manager. IBM WebSphere Portal provides enterprise web portals, delivers a highly-personalized, social experience to customers, increases visitor’s response, and helps reduce web operation costs. IBM Forms Experience Builders is a WCM solution which helps in creating web form applications for various employee websites as well as for standalone use. It provides cloud-based deployment of software, controlling and easy access to documents, and integration with employee websites. IBM Web Experience Factory creates applications with rich, interactive digital experiences. It also delivers on desktop browsers, smartphones, tablets and IBM Worklight, custom web portals can be built using this solution.

    Read More
    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 4

    Sitecore CMS simulates real-time interaction. The company provides diverse services such as training & support, business optimization services, and consulting services pertaining to WCM. Sitecore's Web Experience Manager can be implemented on cloud or on-premises. The solution supports multiple languages at scale and provides the flexibility that enterprises demand. It manages, integrates, customizes, and secures several websites. It also simulates real-time interaction. Sitecore provides diverse services such as training & support, business optimization services, and consulting services pertaining to WCM. Sitecore Web Experience Manager can be deployed on cloud or on-premises.

    Read More
    • Enterprise
    • 501 to 1,000
  • 5

    The Oracle WebCenter ensures that users have access to the appropriate information related to the business process and enhances connectivity among employees, content, and applications. Oracle WebCenter Content delivers within the framework of acquainted applications suiting their work environment. Oracle WebCenter Sites enables the creation, deployment, and management of websites across online channels. It provides support services such as personal productivity services, shared services, and social networking services.

    Read More
    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 6

    Episerver is a global software company offering web content management (WCM) (or CMS), digital commerce, and digital marketing, through the Episerver Digital Experience Cloud software platform. Episerver Content Management System increases the efficiency and reduces the cost by its built-in connectors for marketing apps. Episerver is CMS deployed on Intranets and extranets. It also allows editors to drag-and-drop content to instantly create new digital experiences that are automatically responsive. The solutions also enable users to easily handle content and marketing campaigns in one screen.

    Read More
    • SME
    • Nashua, New Hampshire, US
    • Founded: 1994
    • $51MN to $100MN
    • 101 to 500
  • 7

    OpenText WCM solutions are flexible, open, and connected platform to solve the problems faced by marketers while working on the next generation digital environment. The solution collaborates content, process, and applications to enhance the multi-channel interactions to their customers by offering optimized and personalized solutions. These solutions being flexible, open, and connected, they solve the problems faced by marketers while working on the next generation digital environment. The solution also creates and delivers dynamic, targeted interactions across multiple touchpoints that have been designed for high-performance, enterprise-scalable, and transaction-oriented web applications.It creates and delivers targeted online content to improve visitor's experience and engagement with OpenText Web Content Management (WCM)

    Read More
    • Enterprise
    • 10,001 to 15,000
  • 8

    SDL Web ensures consistency by using centralized platform, and synchronizes content between websites automatically. It is available as on-premises, hybrid, headless, and fully managed cloud options. SDL Web scales to the growth of businesses by improving speed and customer experience.

    Read More
    • SME
    • Maidenhead, Berkshire, UK
    • Founded: 1992
    • $101MN to $500MN
    • 1,001 to 5,000
  • 9

    Microsoft SharePoint helps to increase the productivity of employees by enabling individual and teams to access the business information. Microsoft SharePoint is available for all types of organizations and can be deployed either on cloud or on-premises. With the use of Microsoft’s SharePoint, organizations can securely store, share, organize, and access information from any device such as laptop, smartphones, desktop, and others. The latest release of Microsoft SharePoint 2016 can be deployed over hybrid cloud with an additional benefits of hybrid search feature allowing customers to search content through on-premises as well as through the Office 365 cloud environment.

    Read More
    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 10

    The company helps in creating tools and services which helps in enabling organizations to build mission-critical applications while remaining firmly on the cutting edge of technology to build the applications of tomorrow. It is dedicated in providing platforms and services to enable highly efficient teams to deliver high end experiences.

    Read More
    • SME
    • Bedford, Massachusetts, US
    • Founded: 1981
    • $101MN to $500MN
    • 1,001 to 5,000
  • 11

    The CoreMedia Solution for Media and Entertainment provides a comprehensive web content management solution for broadcasters, publishers and media portal providers to create and deliver highly optimized and contextual experiences for their online audiences. They enhance business capabilities by creating a powerful combination of technologies to help create seamless, intelligent and engaging customer experiences.

    Read More
    • Startup
    • Hamburg, Germany
    • Founded: 1996
    • $11MN to $50MN
    • 101 to 500
  • 12

    Bloomreach helps in creating a digital experience for the customers through a platform called Digital Experience Platform(DXP). It helps in creating customer loyalty, increase in revenues for renowned brands in the market.

    Read More
    • Enterprise
    • 501 to 1,000
  • 13

    WCM helps users rapidly publish content across digital channels, while retaining centralized control. It allows non-technical users to easily manage the websites, landing pages, and more. The solution enables the users to create and publish the content over multiple websites, irrespective of the technology or frameworks used. Moreover, it permits the users to use custom templates to match the content requirement, and enables communication with the audience around the globe with different translation tools and content localization.

    Read More
    • Enterprise
    • 501 to 1,000
  • 14

    Kentico is the only online marketing platform that allows in creating cutting edge websites and helps in optimizing digital experience for the customers across various channels.It permits users to manage content, contacts, and campaigns, track customer journeys, provide global e-commerce functionality, and measure and analyse the results to create and manage customer experiences easily in a dynamic business environment.

    Read More
    • Enterprise
    • 501 to 1,000
  • 15

    Automattic helps in building websites with premium services. One can create websites and blogs through wordpress.com. It helps in building websites which can be customized with various themes. It includes WooCommerce, Longreads, Jetpack,  and more.

    Read More
    • Startup
    • San Francisco, California, US
    • Founded: 2005
    • Below $10 MN
    • 51 to 100
  • 16

    The FirstSpirit content management system allows clients to orchestrate digital experience by connecting people, systems, and applications to the centralized, real-time data assets and information necessary to publish content with total accuracy and relevancy across all channels and devices. FirstSpirit’s Intelligent Content Delivery helps businesses create and deliver personalized digital experiences to any channel wherever customers may be whether via website, store, wearable, IOT-enabled thing, social network, smart device, or app.

    Read More
    • Enterprise
    • 501 to 1,000
  • 17

    GX Software helps in building technological solutions for all kinds of marketing challenges. It helps in making the organization be successful online. It makes the digital experience better successful and efficient for all kinds of channels from email to webshop.

    Read More
    • Enterprise
    • 501 to 1,000
  • 18

    Squiz approach empowers to integrate with anything and everything. They enhance business capabilities by creating a powerful combination of technologies to help create seamless, intelligent and engaging customer experiences. They help beyond just the technology, providing a range of supporting services to enable your successful business growth.

    Read More
    • Startup
    • Sydney, New South Wales, Australia
    • Founded: 1998
    • $11MN to $50MN
    • 101 to 500
    • Enterprise
    • 501 to 1,000
  • 20

    Perficient strives for excellence, not only in their work but also for their clients. They ensure
    that their operations are always ethical and ensure transparency in every step of the
    process. Perficient believes in collaborating with their clients; they think that real efficiency
    in work can only be achieved when they work in close co-operation with their clients to
    understand what they want to accomplish with Perficient's services.

    Read More
    • SME
    • St. Louis, Missouri, US
    • Founded: 1997
    • $101MN to $500MN
    • 501 to 1,000
  • 21

    Magnolia is a CMS company that is growing globally. They aim to help make Content Management more accessible to all. With their services, consumers can develop engaging sites, and create compelling content which helps enrich the users' digital experience. With Magnolia's CMS, organizations can ensure that their digital presence is further enhanced.

    Read More
    • Enterprise
    • Munchenstein, Switzerland
    • Founded: 1997
    • 101 to 500
  • 22

    CommonSpot is a cloud-based website content management software, created by PAPER THIN INC. The components of CommonSpot are a system that manages contents, a model that develops an application, social media applications and web 2.0. It assists all kinds of
    organizations in achieving their workflow with versioning, keyword, and subscriber access to managing and two-way editing. It improves the deliverance, evaluation, and punctuality of the contents.

    Read More
    • Enterprise
    • 501 to 1,000
  • 23

    The company has more than 200 WCM customers, and delivers content of their clients through web, mobile devices, and onsite points of interactions. Rackspace enables to create, deploy and manage WCM platforms of their clients. The company offers 24x7x365 support.

    Read More
    • Enterprise
    • $1BN to $5BN
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • 25

    The initial intention of producing WordPress was Blogging. Now it is used for various purposes. It is ECM software, dependent on MySQL and PHP. SQLite and MariaDB are also used to operate WordPress. It is a strong website builder tool that allows unlimited use of numerous templates and themes. Web server and GPLv2 are required to install and release WordPress.

    Read More
    • Enterprise
    • 501 to 1,000

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Marie Stelle

Engagement Partner - 360Quadrants.com