WebRTC is an open source project that enables web browsers and mobile applications to communicate in real-time using the simple Application Programming Interfaces (APIs), HTML5, and other communication protocols. It is also termed as a technology that uses the web as a platform to enable secure real-time communication. It uses state-of-the-art audio and video codecs to offer superior quality peer-to-peer media communication. The World Wide Web Consortium (W3C) and Internet Engineering Task Force (IETF) are collaborating to develop and refine WebRTC.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

Vendor DIVE provides information about the major vendors of WebRTC solutions and outlines the findings and analysis on how well each market vendor performs within our criteria. The vendor evaluations are based on two broad categories — Product Offering and Business Strategy. Each category carries various criteria, based on which the vendors will be evaluated. The evaluation criteria considered under product offering includes breadth of offering, delivery (on the basis of industries that the vendors cater to, deployment models, and subscriptions), and support (on the basis of pre and post-sale support services). The evaluation criteria considered under business strategy includes reach (on the basis of geographic presence), industry coverage (on the basis of end users that the vendors cater to), and inorganic growth (on the basis of partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

AT&T Inc., Avaya, Inc., GENBAND, Google Inc., Oracle Corporation, Polycom, Inc., and Tokbox Inc. are some of the leading players operating in the WebRTC market and are recognized as Vanguards. They have a strong portfolio of services and solutions, offering WebRTC solutions and associated services. These vendors have been marking their presence in the WebRTC market by offering highly customized and easily deployable software for commercial clients. They also adopt robust business strategies to achieve continued growth in the WebRTC market.

INNOVATORS

Cafex Communications, Inc., Dialogic Corporation, Mavenir Systems Inc, Twilio, Inc, Vidyo, Inc. and Vonage Holdings Corporation are recognized as Innovators in the WebRTC market. They have an innovative portfolio of WebRTC services and a strong potential to grow to be at par with the Vanguards. These vendors have been consistently providing their customers with innovative WebRTC offerings for their customized demands. Innovators have been at the forefront in deploying their solutions for niche and custom requests requiring the processing of high-performance workloads.

DYNAMIC DIFFERENTIATORS

Alcatel-Lucent, Broadsoft, Inc., Cisco Systems, Inc., and Huawei Technologies Co. Ltd. are recognized as Dynamic in the WebRTC market. They have an innovative portfolio of solutions and services and an extensive network of channel partners and resellers to increase the deployment of their services across a multitude of vertical markets. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the WebRTC market, with their market position fueled by the organic and inorganic ventures undertaken.

EMERGING COMPANIES

Apidaze, Plivo, Inc., Quobis, Sinch, Temasys Communications Pte Ltd., Fuze, Inc. Jive Communications, and Xura, Inc. are recognized as emerging players in the WebRTC market. The emerging players specialize in offering highly niche and tailor-made solutions and services to their clients. The majority of the emerging vendors have been undertaking multiple acquisitions and increasing their sales capabilities across regions to offer their integrated services to a wide range of clients.

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EVALUATION CRITERIA

Below criteria are most commonly used for comparing Web Real-Time Communication Solutions tools.
  • Breadth and Depth of Product Offerings
    • Solutions Offered
    • Licenses
    • Services
      • Voice Calling & Conferencing
      • Messaging & File Sharing
      • Video Calling & Conferencing
      • Others
      • Implementation & Integration Services
      • Consulting Services
      • Other Services
  • Product Features and Functionality
    • Industry Vertical
    • Browser Support Services
      • Crome
      • Safari
      • Opera
      • Explorer
      • Other Support
  • Focus on Product Innovation
    • Product Launches
    • R&D Spend
    • Product Enhacements
      • Product Upgradation
      • New Product Launches
  • Support and Services
    • Level of Support Services
    • Support Services
      • Technical Support
      • Customer Support
      • Sales Support
      • Others, please specify
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)

TOP VENDORS

    • Enterprise
    • Boulogne-Billancourt, France
    • Founded: 1978
    • 50,001 to 75,000
  • #

    Its broad services portfolio offers various features, such as Interactive Voice Response (IVR), voicemail, call automation, call tracking, voice recording, play media, text-to-speech, cloud call centers, SIP trunking, enterprise unified communication, audio & video conferencing, WebRTC-enabled browsers, call centers & support, and click-to-call widgets, among others.

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    • Enterprise
    • Founded: 2013
    • 51 to 100
  • #

    AT&T’s enhanced API also supports communications from WebRTC enabled browsers to landlines and mobile numbers, and is also able to add a Caller ID feature through the use of an end user’s AT&T mobile number. This API is also capable of enabling features such as the ability to move or transfer a call started on a PC or tablet to a mobile device. AT&T also offers full developer support along with full-featured SDK and reference server.

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    • Enterprise
    • Texas, USA
    • Founded: 1983
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • #

    The platform is built to create various business opportunities and has in-built features such as security, scalability, and virtualization. The WebRTC Snap-in provides click to call capabilities, wherein the user can communicate with anyone and also identify the destination easily. The WebRTC Snap-in serves various industries, such as financial services, insurance, healthcare, telco & utilities, retail, and the public sector. The WebRTC solution offered by the company is less technically sophisticated than those of its competitors and more difficult to adapt to operational changes.

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    • Enterprise
    • Santa Clara, California, United States
    • Founded: 2000
    • $1BN to $5BN
    • 5,001 to 10,000
    • SME
    • Gaithersburg, Maryland, US
    • Founded: 1998
    • $101MN to $500MN
    • 1,001 to 5,000
  • #

    These solutions help enterprises to easily transform digital interactions. The Live Assist platform supports mobile applications & websites with plugin-less video chat, co-browse, on-screen drawing, and instant file sharing, thus enhancing customer satisfaction and improving employee efficiency. The CafeX Omnichannel interactions help customers to ensure continuity across the mobile, web, selfservice, chat, video, and traditional customer touch points. The Enterprise WebRTC toolkit helps customers to embed HD voice and video calling within mobile applications and websites.

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    • Enterprise
    • 501 to 1,000
  • #

    WebRTC market, the company offers Cisco Jabber, a unified communications application which can be collaborated with any device. The Cisco Jabber enable real-time location information & instant messaging and business class IP voice & video telephony.

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    • Enterprise
    • California, USA
    • Founded: 1984
    • $10BN to $50BN
    • 50,001 to 75,000
  • #

    The solution enables the generation of new and innovative applications that can help enterprises grow in the market. The solution’s key features include a full suite of media application capabilities with WebRTC support; comprehensive audio, video, & contact center features; improved user experience by offloading difficult media handling functions to network, and reduced telecom application time & CAPEX for media network optimization. The company also offers the Dialogic PowerMedia Media Resource Broker (MRB), which acts as a load balancer for PowerMedia XMS thus improving utilization and lowering costs.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • #

    GENBAND's new WebRTC gateway (the evolution of SPiDR) is an advanced communication technology that is much faster and cost effective. The significant advantages offered by the solution include margin growth with communications-enabled applications, browser-based & app-based voice, video, messaging & collaboration capabilities, abstract RESTful APIs streamline application development, and easy to implement infrastructure for circuit switch fall back. GENBAND’s comprehensive solutions suite empowers its customers to enhance their offerings with enriched real-time communications and offers them a more engaging user experience. The company supports on-premise, network, and cloud-based deployment modes.

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    • Enterprise
    • 501 to 1,000
  • #

    the company introduced an open source browser-based, real-time communication project called WebRTC. Google, along with several other players in the IT industry, is supporting ongoing work to standardize the WebRTC-based developments carried by IETF and W3C.

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    • Enterprise
    • California, US
    • Founded: 1998
    • More than $100 BN
    • 75,001 to 1,00,000
    • Enterprise
    • Guangdong, China
    • Founded: 1987
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
    • SME
    • Campbell, California, US
    • Founded: 2001
    • $101MN to $500MN
    • 501 to 1,000
    • SME
    • Reading, BERK, UK
    • Founded: 2005
    • $51MN to $100MN
    • 101 to 500
  • #

    The platform offers reliable, secure, and interoperable WebRTC deployments. The company also offers the Oracle Communications WebRTC Session Controller Client SDK, which consists of APIs & libraries to enable customers to embed WebRTC based audio, video, and data communications directly into their Web or native iOS and Android applications. The company also offers WebRTC consulting services to IT organizations, such as extensive project management, project planning, installation & implementation, and post-installation remote consulting services.

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    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
    • Enterprise
    • 501 to 1,000
  • #

    The company offers HD voice solutions, such as conference phones, VoIP desk phones, and installed audio solutions. The company also provides video conferencing solutions for effective collaboration and communication under various categories, such as mobile/personal, room, immersive telepresence, and collaboration infrastructure. The content solutions offered by the company are categorized as recording streaming & content management and content sharing. The content solutions help customers to develop, share, and access content, irrespective of the location of the team members. Polycom is a leading vendor in the WebRTC market offering various services, including its Polycom collaboration solutions, all over the globe. These services include planning/design services, deployment services, customer support services, optimization services, and managed services. These collaboration services help to reduce risks and provide in-depth technical guidance to accelerate the client’s RoI.

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    • Enterprise
    • San Jose, California, US
    • Founded: 1990
    • $1BN to $5BN
    • 1,001 to 5,000
  • #

    The Sippo WebRTC Application Controller hides all the complexities in the deployment of WebRTC applications. It supports various business cases through its APIs. The Sippo Web Collaborator is a WebRTCenabled unified communication suite offered by the company. It has advanced capabilities, such as audio & video calls, file transfer, and group chat, among others. The Sippo Click to Call is a WebRTC click-to-call solution, which helps corporate customers connect their websites to their existing customer care solutions. It also supports customers for multimedia collaboration.

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    • Startup
    • O PorrinoVigo, Spain
    • Founded: 2006
    • Below $10 MN
    • 51 to 100
    • Enterprise
    • 501 to 1,000
  • #

    The Temasys Platform for Embedded Real-Time Communications (ERTC) is a flagship product of the company, which allows customers & developers to easily integrate voice, video, chat, and data transfer into apps, and on devices. The company offers WebRTC Plugin, which provides support for WebRTC in Microsoft Internet Explorer and Apple Safari web browsers.

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    • Enterprise
    • 501 to 1,000
  • #

    TokBox's OpenTok platform is powering a growing number of industrial applications, primarily in healthcare and financial services, among other industries. TokBox also offers solutions called Financial Services Accelerator and Telehealth Accelerator. These solutions, which are primarily targeted at the healthcare and financial services industries, accelerate the development of applications with real-time embedded communications.

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    • Startup
    • San Francisco, California, US
    • Founded: 2007
    • Below $10 MN
    • 51 to 100
  • #

    The various solutions offered by the company cover voice & video solution, messaging solution, and connectivity solution, among others. Its voice & video solution includes Programmable Voice, Programmable video, Twilio Client, Global Audio Conference, SIP Interface, Elastic SIP Trunking, and Network Traversal service. Its messaging solution includes API for SMS, API for MMS, Programmable Chat SDK, and Twilio Notify. The company’s connectivity solutions include Programmable wireless Virtual Phone numbers and Lookup solution.

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    • SME
    • San Francisco, California, US
    • Founded: 2008
    • $101MN to $500MN
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • SME
    • Wakefield Massachusetts United States of America
    • Founded: 1984
    • $101MN to $500MN
    • 1,001 to 5,000

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