WebRTC is an open source project that enables web browsers and mobile applications to communicate in real-time using the simple Application Programming Interfaces (APIs), HTML5, and other communication protocols. It is also termed as a technology that uses the web as a platform to enable secure real-time communication. It uses state-of-the-art audio and video codecs to offer superior quality peer-to-peer media communication. The World Wide Web Consortium (W3C) and Internet Engineering Task Force (IETF) are collaborating to develop and refine WebRTC.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

Vendor DIVE provides information about the major vendors of WebRTC solutions and outlines the findings and analysis on how well each market vendor performs within our criteria. The vendor evaluations are based on two broad categories — Product Offering and Business Strategy. Each category carries various criteria, based on which the vendors will be evaluated. The evaluation criteria considered under product offering includes breadth of offering, delivery (on the basis of industries that the vendors cater to, deployment models, and subscriptions), and support (on the basis of pre and post-sale support services). The evaluation criteria considered under business strategy includes reach (on the basis of geographic presence), industry coverage (on the basis of end users that the vendors cater to), and inorganic growth (on the basis of partnerships, collaborations, and acquisitions).

VISIONARY LEADERS

AT&T Inc., Avaya, Inc., GENBAND, Google Inc., Oracle Corporation, Polycom, Inc., and Tokbox Inc. are some of the leading players operating in the WebRTC market and are recognized as Vanguards. They have a strong portfolio of services and solutions, offering WebRTC solutions and associated services. These vendors have been marking their presence in the WebRTC market by offering highly customized and easily deployable software for commercial clients. They also adopt robust business strategies to achieve continued growth in the WebRTC market.

DYNAMIC DIFFERENTIATORS

Alcatel-Lucent, Broadsoft, Inc., Cisco Systems, Inc., and Huawei Technologies Co. Ltd. are recognized as Dynamic in the WebRTC market. They have an innovative portfolio of solutions and services and an extensive network of channel partners and resellers to increase the deployment of their services across a multitude of vertical markets. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the WebRTC market, with their market position fueled by the organic and inorganic ventures undertaken.

INNOVATORS

Cafex Communications, Inc., Dialogic Corporation, Mavenir Systems Inc, Twilio, Inc, Vidyo, Inc. and Vonage Holdings Corporation are recognized as Innovators in the WebRTC market. They have an innovative portfolio of WebRTC services and a strong potential to grow to be at par with the Vanguards. These vendors have been consistently providing their customers with innovative WebRTC offerings for their customized demands. Innovators have been at the forefront in deploying their solutions for niche and custom requests requiring the processing of high-performance workloads.

EMERGING COMPANIES

Apidaze, Plivo, Inc., Quobis, Sinch, Temasys Communications Pte Ltd., Fuze, Inc. Jive Communications, and Xura, Inc. are recognized as emerging players in the WebRTC market. The emerging players specialize in offering highly niche and tailor-made solutions and services to their clients. The majority of the emerging vendors have been undertaking multiple acquisitions and increasing their sales capabilities across regions to offer their integrated services to a wide range of clients.

Web Real-Time Communication Solutions

Comparing 25 vendors in Web Real-Time Communication Solutions across 97 criteria.
4 Experts are advising 40 buyers
Ribbon Communications Inc. provides market leading software solutions which secure and power various world’s leading service provider and enterprise communications environments. Built on world-class technology and intellectual property, the company’s cloud-native solutions offer intelligent and secure real-time communications solutions for the cloud, network and enterprise edge. Company's Kandy Cloud real-time communications software platform delivers advanced and embedded CPaaS and UCaaS capabilities enabling service providers to create and deploy high-value communications services.
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The platform is built to create various business opportunities and has in-built features such as security, scalability, and virtualization. The WebRTC Snap-in provides click to call capabilities, wherein the user can communicate with anyone and also identify the destination easily. The WebRTC Snap-in serves various industries, such as financial services, insurance, healthcare, telco & utilities, retail, and the public sector. The WebRTC solution offered by the company is less technically sophisticated than those of its competitors and more difficult to adapt to operational changes.
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Alcatel Lucent SA has been providing world-class solutions like Unified Communications, Cloud Communications, Mobile Campus and more. Pool resources, work with them and connect with them more than ever with one communication service offered by the masters, Alcatel Lucent SA. CPaas (Communication Platform as a Service) is a cloud-based programme designed to make all web communication error-free.
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The platform offers reliable, secure, and interoperable WebRTC deployments. The company also offers the Oracle Communications WebRTC Session Controller Client SDK, which consists of APIs & libraries to enable customers to embed WebRTC based audio, video, and data communications directly into their Web or native iOS and Android applications. The company also offers WebRTC consulting services to IT organizations, such as extensive project management, project planning, installation & implementation, and post-installation remote consulting services.
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AT&T Real-Time Text enhanced API also supports communications from WebRTC enabled browsers to landlines and mobile numbers, and is also able to add a Caller ID feature through the use of an end user’s AT&T mobile number. This API is also capable of enabling features such as the ability to move or transfer a call started on a PC or tablet to a mobile device. AT&T also offers full developer support along with full-featured SDK and reference server.
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WebRTC market, the company offers Cisco Jabber, a unified communications application which can be collaborated with any device. The Cisco Jabber enable real-time location information & instant messaging and business class IP voice & video telephony.
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the company introduced an open source browser-based, real-time communication project called WebRTC. Google, along with several other players in the IT industry, is supporting ongoing work to standardize the WebRTC-based developments carried by IETF and W3C.
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The company offers HD voice solutions, such as conference phones, VoIP desk phones, and installed audio solutions. The company also provides video conferencing solutions for effective collaboration and communication under various categories, such as mobile/personal, room, immersive telepresence, and collaboration infrastructure. The content solutions offered by the company are categorized as recording streaming & content management and content sharing. Polycom RealPresence Web Suite help customers to develop, share, and access content, irrespective of the location of the team members. Polycom RealPresence Web Suite is a leading player in the WebRTC market offering various services, including its Polycom collaboration solutions, all over the globe. These services include planning/design services, deployment services, customer support services, optimization services, and managed services. These collaboration services help to reduce risks and provide in-depth technical guidance to accelerate the client’s RoI.
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Huawei Technologies is a global leader of telecom networking technologies and high-end smartphones. The telecom giant provides cutting-edge information and communications technology (ICT) infrastructure solutions across key domains- wireless networks, enterprise networks, software, cloud core networks, intelligent computing, storage, smartphones, PC, tablets, smart wearables, network technology research and artificial intelligence. Huawei is at the forefront of 5G network deployment with end-to-end capabilities in chipset, device, cloud platforms and network. Its commercial 5G networks are ten times faster than existing 4G networks.
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TokBox's OpenTok platform is powering a growing number of industrial applications, primarily in healthcare and financial services, among other industries. TokBox also offers solutions called Financial Services Accelerator and Telehealth Accelerator. These solutions, which are primarily targeted at the healthcare and financial services industries, accelerate the development of applications with real-time embedded communications.
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Vonage offers 99.9% uptime reliability cloud-based business communications for enterprise business. The services are customized with the SD-WAN to support additional bandwidth without the cost of a private network. The patented leader in communication, the company, offers an enhanced market with UCaaS, mobility, business application integration, and robust network solutions. Tweaking communication framework in a private system with SD-WAN (programming defined WAN) explicitly for UCaaS. Functions better with - Virtual Receptionist, Call Follow Me, Amazon Chime Pro Tier, Cloud Integrations and Call Analytics.
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Twilio WebRTC offered by the company cover voice & video solution, messaging solution, and connectivity solution, among others. Its voice & video solution includes Programmable Voice, Programmable video, Twilio Client, Global Audio Conference, SIP Interface, Elastic SIP Trunking, and Network Traversal service. Twilio WebRTC solution includes API for SMS, API for MMS, Programmable Chat SDK, and Twilio Notify. The company’s connectivity solutions include Programmable wireless Virtual Phone numbers and Lookup solution.
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Mavenir is a leading provider of cloud-native networking solutions for Communications Service providers (CSPs). Focused on driving software network transformation, it offers a comprehensive range of products including CloudRange platform, enterprise LTE, 5G Core, sponsored data messaging, vEPC, productive communication services, VoLTE, VoWiFi and virtualized RAN. These solutions enable CSPs to become flexible, agile and cost-effective in their practices. Mavenir is continuously innovating and preparing to usher in a new era of 5G with its end-to-end 5G portfolio.
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Dialogic PowerMedia XMS enables the generation of new and innovative applications that can help enterprises grow in the market. The solution’s key features include a full suite of media application capabilities with WebRTC support; comprehensive audio, video, & contact center features; improved user experience by offloading difficult media handling functions to network, and reduced telecom application time & CAPEX for media network optimization. The company also offers the Dialogic PowerMedia Media Resource Broker (MRB), which acts as a load balancer for PowerMedia XMS thus improving utilization and lowering costs.
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BroadSoft Inc has been playing a pivotal role in strengthening cloud-based communication for more than two decades. It is just recently that it got more clout when Cisco joined the wagon. The company has earned a name in erecting and managing cloud-based communication services like Unified Communications, Collaboration Endpoints and more with Webex Control Hub. The company also offer Cloud Collaboration Readiness Assessment (CCRA) which is helping businesses in streamlining cloud architecture.
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These solutions help enterprises to easily transform digital interactions. The Live Assist platform supports mobile applications & websites with plugin-less video chat, co-browse, on-screen drawing, and instant file sharing, thus enhancing customer satisfaction and improving employee efficiency. The CafeX Omnichannel interactions help customers to ensure continuity across the mobile, web, selfservice, chat, video, and traditional customer touch points. The Enterprise WebRTC toolkit helps customers to embed HD voice and video calling within mobile applications and websites.
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Vidyo Inc. offers technology that empowers high definition multipoint video conferencing to work system endpoints. It gives creative video interaction platform and administration to video-enabled any framework. The services also include embedded video into in-house digital communication which provides telepresence solutions for video conferencing. The routing technology gives scalability, modifying frames to focus on the best experience for IoT devices and gadgets - ATMs, kiosks, robots, drones, smart glasses and collaboration devices for businesses.
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The Sippo WebRTC Application Controller hides all the complexities in the deployment of WebRTC applications. It supports various business cases through its APIs. The Sippo Web Collaborator is a WebRTCenabled unified communication suite offered by the company. It has advanced capabilities, such as audio & video calls, file transfer, and group chat, among others. The Sippo Click to Call is a WebRTC click-to-call solution, which helps corporate customers connect their websites to their existing customer care solutions. It also supports customers for multimedia collaboration.
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Its broad services portfolio offers various features, such as Interactive Voice Response (IVR), voicemail, call automation, call tracking, voice recording, play media, text-to-speech, cloud call centers, SIP trunking, enterprise unified communication, audio & video conferencing, Apidaze WebRTC-enabled browsers, call centers & support, and click-to-call widgets, among others.
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Recognized as a leader in the Forrester Wave by the Forrester, Fuze is working to restructure today’s business in a simplified manner. Offering smooth data transfer among Calling, Meetings, and Contact Center, Fuze is a leading Voice Cloud Platform. Face recognition technology with on-point precision and hassle-free networks mark the best points of Fuze. It strongly relies on privacy shields and resilient backup to ensure data safety of the clients.
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Sinch carried business & individuals closer with tools empowering personal commitment. Cloud Platform helps to connect the world through Communication API, Network infrastructure, Engagement Enablers and Operator Portfolio. The Cloud innovation takes your verification of-idea worldwide high-throughput delivery with only a click away. It works over Devices -Windows, Android, iPhone/iPad, Mac, Web-based and Windows Mobile. It offers a communication platform which helps you to reach a mobile phone in seconds, with effective mobile messaging or voice & video calling.
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Communication and collaboration solution provider Jive is an Interactive Intranet Enterprise Social Program. The software is a Java EE-based Enterprise 2.0 collaboration and information management tool. The Cloud-based rapid, scalable VoIP solution for streamlining business correspondence. Controlled and customizability of on-premises deployment helps to bring business through effective communication. It is recognized as the industry’s most powerful search engine. The software extends IT infrastructure, powering active cooperation across systems of record, apps and gadgets. Profound mixes give directional functionality to work on apps and tools, while Jive keeps everything in sync.
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Plivo Inc is a name to reckon with when it comes to real-time communication. The fast and smooth communication solution is what Plivo is known for. The customers' security and data are backed by a resilient background with a secure privacy shield. Plivo Inc provides its customers with a variety of services which are suited for data collection and its evaluation. Customer support at any time is guaranteed by them to ensure that your problems are timely answered, and nothing stops you from productive outcomes. By using Plivo's Web Real-time Communication Solutions, one can build powerful voice call workflows, integrate voice calling in your web or mobile app, call phones, SIP devices, mobile apps or any regular browser and so much more.
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The Temasys Platform for Embedded Real-Time Communications (ERTC) is a flagship product of the company, which allows customers & developers to easily integrate voice, video, chat, and data transfer into apps, and on devices. The company offers WebRTC Plugin, which provides support for WebRTC in Microsoft Internet Explorer and Apple Safari web browsers.
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