360 Score: 4.02
(5 Reviews)
For Vendors
  • Delaware, USA
  • 1983
  • More than $100 BN

VERIZON COMMUNICATIONS in Commercial Vehicle Telematics


Verizon offers multiple software’s for vehicle telematics. Its solutions includes like Fleet Tracking software, Fleet Dash cam software, Driver Management and Safety software, Route Optimization software Road Assistance software and many more which provides service and offers security for vehicles.

  • Fleet tracking software tracks vehicles which helps reducing fuel consumption, provides accurate ETA’s, monitors vehicle diagnostics and maintenance needs.
  • Fleet Dash Cams provides video events on phone or computer which shows driver’s speed and helps fleet managers to understand about the required event and its severity.
  • Driver Management System supports drivers by providing commercial navigation and compliance solutions on a single device. Along with this it also comes with driver identification, performance and coaching tools.
  • Route Optimization software helps to plan the route in the most cost effective way.
  • Roadside Assistance offers services like fuel delivery, flat tire, towing, jump starts and winching.
  • Compliance Management Solutions simplifies driver’s legal obligations by providing platform solution which leads to less paperwork, automated reporting and up-to-the-minute information on jobs to be done.

Verizon Connect is the telematics unit of Verizon which provides data communication services and applications that are used in vehicles. Its solutions and services includes comprehensive fleet and mobile workforce management software platforms, embedded OEM hardware, and Hum by Verizon, a connected vehicle device that helps create a safer, smarter and more connected driving experience for consumers.

Evaluated against 95 key buying criteria

VERIZON COMMUNICATIONS INC strengths and weaknesses

  • Product Maturity / Fleet Management / Navigation / GPS / Rou...
    Fleet visibility with tracking
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  • Product Maturity / Driver Management / Driver Behaviour Asse...
    Tracks driver behaviour
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  • Product Maturity / Fleet Management / Location Tracking
    Easy to keep track of technicians
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  • Product Maturity / Fleet Management / Dynamic Routing
    Routing is easy to communicate
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  • Product Maturity / Fleet Management / Fuel Management
    Capability to track fuel usage
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  • Product Maturity / Road Side Assistance / Alerts & Notificat...
    Good Capability of sending alerts
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  • Dynamic Routing
  • Fuel Management
  • Location Tracking
  • Alerts & Notifications
  • Cloud
  • Driving Pattern Analysis
  • Maintenance
  • Navigation / GPS / Routing
  • On-Premise
  • Remote Diagnostics
  • Driver Behaviour Assessment
  • Driver Information System
  • Driver Scorecard / Rating
  • Driver Time Analysis
  • Customer Service is very slow
    It is really hard to get any problem resolved as customer service is very slow. They are unable to handle queries and does not respond in time. Show More
  • Unable to benchmark data
    Devices need to be serviced regularly and often times, more than once to get all the data collected for long time. Integration with systems like Click is hard. Show More
  • Insurance & Claims Management
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General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)(*)( )4

“Very Good Customer Service"

The customer service is bar none. Every time i call with a problem they are courteous and do there best to solve my problem in a timely matter. Always receive new units in a timely matter and is very easy to order more. The installation is a breeze, provided that you know what you are doing or have previous experience.
Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)(*)( )4


The tracking software is easy to use, and has the capability to track fuel usage on vehicles. It also tracks maintenance issues and stops, I also like that when the vehicle is in tow, it changes the icon to show a tow truck instead of the vehicle moving. The reports are quick and easy to generate and alert policies are easy to create. Integration with dispatch software can be glitchy at times and doesn't always have work orders in the correct locations. The integration with the fleet credit cards for fuel are glitchy.
Vice President,Company Name Classified
Vice President, Company Name Classified

“Best in managing driver behaviour"

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.
Manager,Company Name Classified
Manager, Company Name Classified

“Route Optimization"

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.
General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)( )( )( )2

“Customer Service Nonexistent"

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments.


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#1 Fleet Management / Dynamic Routing
#2 Driver Management / Driver Behaviour Assessment
#3 Road Side Assistance / Alerts & Notifications
#4 Fleet Management / Navigation / GPS / Routing
#5 Fleet Management / Fuel Management


VERIZON COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant


  • Niche Quadrant

    All-Latin America

  • Niche Quadrant