Field Service Management Quadrant Report
Field Service Management (FSM) can be defined as a hosted or a cloud-based system that integrates with Internet services to allow organizations to manage extensive resources by offering services, such as work-order management, customer management, inventory management, service contract management, reports and analytics, and schedule and dispatch, along with integrating these activities with other back-office systems.
The global field service management market size is expected to grow from USD 3 billion in 2020 to USD 5 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11% during the forecast period. The major factors driving the growth of the field service management market include rising need for mobility with IoT, need of predictive analytics and increasing adoption of cloud-based applications.
Rising need for mobility with IoT is driving the growth in the Fleet Management Market
This report identifies and benchmarks the best Field Service Management providers such as Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden) and ServiceMax (US), and evaluates them on the basis of business strategy excellence and strength of product portfolio within the Field Service Management ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. Best Field Service Management providers are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders, Dynamic Differentiators, Innovators, or Emerging companies.
The report includes market specific company profiles of all 39 players and assesses the recent developments that shape the competitive landscape of this highly fragmented market.
Table of Contents
1 Introduction
1.1 Market Definition
2 Market Overview and Industry Trends
2.1 Introduction
2.2 Market Dynamics
Figure 1 Drivers, Restraints, Opportunities, and Challenges: Field Service Management Market
2.2.1 Drivers
2.2.1.1 Rising Need for Mobility With IoT
2.2.1.2 Increasing Need for Predictive Analytics
2.2.1.3 Increasing Adoption of Cloud-Based Applications
2.2.2 Restraints
2.2.2.1 Security Concerns of Organizations Related to Data Confidentiality
2.2.3 Opportunities
2.2.3.1 Emergence of Technologies, Such as Augmented Reality
2.2.3.2 New Sales Opportunities By Technicians and CRM
2.2.4 Challenges
2.2.4.1 Selecting Solutions That Align With Organizational Business Needs
2.2.4.2 Outbreak of Pandemics/Epidemics
2.3 Use Cases
2.3.1 Use Case 1: Castelan Group
2.3.2 Use Case 2: Auto Windscreens
2.3.3 Use Case 3: Viasat
3 Company Evaluation Quadrant
Table 1 Evaluation Criteria
3.1 Visionary Leaders
3.2 Dynamic Differentiators
3.3 Innovators
3.4 Emerging Companies
Figure 2 Field Service Management Market (Global) Company Evaluation Quadrant
4 Competitive Landscape
4.1 Overview
Figure 3 Key Developments By the Leading Players in the Field Service Management Market, 2018–2020
4.2 Competitive Scenario
4.2.1 New Product/Solution Launches and Product Enhancements
Table 2 New Product/Solution Launches and Product Enhancements, 2018–2020
4.2.2 Business Expansions
Table 3 Business Expansions, 2018–2019
4.2.3 Acquisitions
Table 4 Acquisitions, 2018–2019
4.2.4 Partnerships and Agreements
Table 5 Partnerships and Agreements, 2018–2020
4.3 Right-To-Win (Company Business Snapshot)
5 Company Profiles
5.1 Introduction
5.2 Oracle
5.2.1 Business Overview*
Figure 4 Oracle: Company Snapshot
5.2.2 Products and Services Offered*
5.2.3 Recent Developments*
5.2.4 MnM View*
(*Above sections are present for all of below companies)
5.3 Microsoft
Figure 5 Microsoft: Company Snapshot
5.4 SAP
Figure 6 SAP: Company Snapshot
5.5 IFS
Figure 7 IFS: Company Snapshot
5.6 ServiceMax
5.7 Salesforce
Figure 8 Salesforce: Company Snapshot
5.8 Infor
Figure 9 Infor: Company Snapshot
5.9 Trimble
Figure 10 Trimble: Company Snapshot
5.10 Comarch
Figure 11 Comarch: Company Snapshot
5.11 ServicePower
6 Appendix
6.1 Other Significant Players
6.1.1 OverIt
6.1.2 FieldAware
6.1.3 GeoConcept
6.1.4 Zinier
6.1.5 Accruent
6.1.6 Praxedo
6.1.7 FieldEZ
6.1.8 FieldEdge
6.1.9 Jobber
6.1.10 ServiceTitan
6.1.11 Kickserv
6.1.12 Pega
6.1.13 mHelpDesk
6.1.14 Skedulo
6.1.15 Housecall Pro
6.1.16 Apptivo
6.1.17 Service Fusion
6.1.18 GoSpotCheck
6.1.19 ServiceTrade
6.1.20 Commusoft
6.1.21 ServiceBridge
6.1.22 Husky Intelligence
6.1.23 Smart Service
6.1.24 FieldPulse
6.1.25 Service Autopilot
6.1.26 Successware
6.1.27 Wintac
6.1.28 Workiz
6.1.29 WorkWave
6.2 Methodology
This report identifies and benchmarks the best Field Service Management providers such as Oracle (US), Microsoft (US), SAP (Germany), IFS (Sweden) and ServiceMax (US), and evaluates them on the basis of business strategy excellence and strength of product portfolio within the Field Service Management ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders, Dynamic Differentiators, Innovators, or Emerging companies.
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