Unified Communications as a Service Quadrant Report

Table of Contents

1 Introduction
   1.1 Market Definition

2 Market Dynamics
   2.1 Introduction
          Figure 1 Unified Communications as a Service: Drivers, Restraints, Opportunities, and Challenges
           2.1.1 Drivers
                     2.1.1.1 Increasing Demand for UCaaS From Both the Large Enterprises and SMES
                     2.1.1.2 Growing Trends of Mobility and Byod
           2.1.2 Restraints
                     2.1.2.1 Security Concerns Over Cloud-Based Deployment
           2.1.3 Opportunities
                     2.1.3.1 Increased Enterprise Mobility and Byod Usage
                     2.1.3.2 Potential or Less-Explored Markets
           2.1.4 Challenges
                     2.1.4.1 Low Readiness to Move to Modern Unified Communications
   2.2 Use Cases
          2.2.1 Attraqt Leveraged RingCentral’s Mobile Cloud-Based Communications Solution to Tackle Its Mobile and Distributed Workforce Needs
          2.2.2 Deployed Unified System to Save Cost and Improve Employee Experience Using Mitel’s Business Phone Systems
          2.2.3 Cost and Time Saving, and Increase in Organizational Agility and Speed Using Meeting Solutions

3 Company Evaluation Quadrant
   3.1 Introduction
   3.2 Visionary Leaders
   3.3 Dynamic Differentiators
   3.4 Innovators
   3.5 Emerging Companies
          Figure 2 Unified Communications as a Service Market (Global), Company Evaluation Quadrant

4 Company Profiles
   4.1 Introduction
   4.2 RingCentral
          4.2.1 Business Overview*
                    Figure 3 RingCentral: Company Snapshot
          4.2.2 Products Offered*
          4.2.3 Recent Developments*
          4.2.4 SWOT Analysis*
                    Figure 4 SWOT Analysis: RingCentral
          (*Above sections are present for all of below companies)
   4.3 BT
          Figure 5 BT: Company Snapshot
          Figure 6 SWOT Analysis: BT
   4.4 Verizon
          Figure 7 Verizon: Company Snapshot
           4.4.1 SWOT Analysis
   4.5 Orange S.A.
          Figure 8 Orange S.A: Company Snapshot
          Figure 9 SWOT Analysis: Orange S.A.
   4.6 8x8
          Figure 10 8x8: Company Snapshot
          Figure 11 SWOT Analysis: 8x8
   4.7 Cisco
          Figure 12 Cisco: Company Snapshot
   4.8 Google
          Figure 13 Google: Company Snapshot
   4.9 Microsoft
          Figure 14 Microsoft: Company Snapshot
   4.10 LogMein Inc.
            Figure 15 LogMein Inc.: Company Snapshot
   4.11 Mitel
            Figure 16 Mitel: Company Snapshot

5 Appendix
   5.1 Other Significant Players
          5.1.1 DialPad
          5.1.2 Fuze
          5.1.3 StarBlue
          5.1.4 Windstream
          5.1.5 Alcatel-Lucent Enterprise (Ale)
          5.1.6 NTT Communications
          5.1.7 Vonage
          5.1.8 Intrado Corporation (Formerly West)
          5.1.9 Masergy
          5.1.10 Revation Systems
   5.2 Methodology

This report identifies and benchmarks the key market players in the Unified Communication as a Service market such as Microsoft (US), Google (US), Verizon (US), BT (UK), Orange S.A. (France), and evaluates them on the basis of business strategy excellence and strength of product portfolio within the Unified Communication as a Service ecosystem, combining inputs from various industry experts, buyers, and vendors, and extensive secondary research including annual reports, company press releases, investor presentations, free and paid company databases. They are rated and positioned on 2x2 matrix, called as ‘Company Evaluation Quadrant’, and identified as Visionary Leaders, Dynamic Differentiators, Innovators, or Emerging companies.

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