INBENTA TECHNOLOGIES INC in Intelligent Virtual Assistant Solutions

Inbenta search solution offers more power and a greater depth of understanding for website visitors. Inbenta search can understand the communication of staff and customers rather than just scanning keywords, it delivers more accurate results. It is highly customizable and comes with a range of avatars.

Features:

• AI powered intelligent search with NLP and machine learning for improvement over time
• Understands jargon, misspellings and slang
• Understands and converts weights and measurements
• Instant answers are shown as type
• Understands long tail searches (50% of searches exceed four words)
• Powerful spider and crawler capabilities to easily index information
• Federated search allows multiple sources to be indexed
• Indexes thousands of documents easily
• Reduces customer effort and contact centre costs
• Natural language processing and understanding so that customers can ask questions in their own language
• A well indexed knowledge base to find answers quickly
• A specialist lexicon for business so chatbot understands industry terms and abbreviations
• Machine learning to ensure chatbot is constantly improving
• Conversational ability to discuss business
• Integration with platforms including Facebook, Slack and more
• The ability to escalate a situation to a human agent when required
• Decision trees to discover the intent behind a customer’s query
• Webhooks to perform transactions
• Variables to allow chatbot to retain customer information and understand context within conversation