Comparing 23 vendors in AI for Customer Service Startups across 0 criteria.
AI for customer service utilizes AI technologies to scale up all aspects of customer support and enable organizations to automate customer experiences, streamline workflows, and assist agent productivity. AI-driven customer support tools such as chatbots, voice bots, workflow automation, recommendation systems, diagnostic tools, and many more offer personalized data-driven round-the-clock support with the aim of augmenting agent experience.
1.1 Study Objectives
1.2 Market Definition
1.3 Study Scope
1.3.1 Markets Covered and Regional Scope
1.3.2 Inclusions and Exclusions
1.3.3 Years Considered
1.4 Currency Considered
1.5 Unit Considered
1.6 Limitations
1.7 Stakeholders
2.1 Introduction
2.2 Market Dynamics
2.2.1 Drivers
2.2.1.1 Improved customer engagement with omni-channel self-service options
2.2.1.2 Maximizing agent efficiency through AI integration
2.2.1.3 Enhancing efficiency and satisfaction with intelligent routing
2.2.2 Restraints
2.2.2.1 Mitigating deepfake threats in customer service
2.2.3 Opportunities
2.2.3.1 Transforming customer service with generative AI innovations
2.2.3.2 Empowering proactive customer service with AI solutions
2.2.4 Challenges
2.2.4.1 Threats of job displacements in customer service
2.3 Trends/Disruptions Impacting Customer Business
2.4 Value Chain Analysis
2.5 Ecosystem Analysis
2.6 Investment and Funding Scenario
2.7 Technology Analysis
2.7.1 Key Technologies
2.7.2 Complementary Technologies
2.7.3 Adjacent Technologies
2.8 Patent Analysis
2.9 Trade Analysis
2.10 Porter’s Five Forces Analysis
2.10.1 Threat of New Entrants
2.10.2 Threat of Substitutes
2.10.3 Bargaining Power of Suppliers
2.10.4 Bargaining Power of Buyers
2.10.5 Intensity of Competitive Rivalry
3.1 Introduction
3.2 Key Player Strategies/Right to Win
3.3 Revenue Analysis
3.4 Market Share Analysis
3.5 Company Valuation and Financial Metrics
3.6 Brand/Product Comparison
3.7 Company Evaluation Matrix: Startups/SMEs
3.7.1 Progressive Companies
3.7.2 Responsive Companies
3.7.3 Dynamic Companies
3.7.4 Starting Blocks
3.7.5 Competitive Benchmarking: Startups/SMEs
3.7.5.1 Detailed list of key startups/SMEs
3.7.5.2 Competitive benchmarking of key startups/SMEs
3.8 Competitive Scenario
3.8.1 Prouduct Launches & Enhancements
3.8.2 Deals
4.1 ADA
4.1.1 Business overview
4.1.2 Products/Solutions/Services offered
4.1.3 Recent developments
4.2 ATERA
4.2.1 Business overview
4.2.2 Products/Solutions/Services offered
4.2.3 Recent developments
4.3 Engageware
4.3.1 Business overview
4.3.2 Products/Solutions/Services offered
4.3.3 Recent developments
4.4 HELP SCOUT
4.4.1 Business overview
4.4.2 Products/Solutions/Services offered
4.4.3 Recent developments
4.5 GRIDSPACE
4.5.1 Business overview
4.5.2 Products/Solutions/Services offered
4.5.3 Recent developments
4.6 GURU
4.6.1 Business overview
4.6.2 Products/Solutions/Services offered
4.6.3 Recent developments
4.7 Tidio
4.7.1 Business overview
4.7.2 Products/Solutions/Services offered
4.7.3 Recent developments
4.8 OneReach.ai
4.8.1 Business overview
4.8.2 Products/Solutions/Services offered
4.8.3 Recent developments
4.9 FRONT
4.9.1 Business overview
4.9.2 Products/Solutions/Services offered
4.9.3 Recent developments
4.10 Giorgias
4.10.1 Business overview
4.10.2 Products/Solutions/Services offered
4.10.3 Recent developments
4.11 TOVIE
4.11.1 Business overview
4.11.2 Products/Solutions/Services offered
4.11.3 Recent developments
4.12 KUSTOMER INC.
4.12.1 Business overview
4.12.2 Products/Solutions/Services offered
4.12.3 Recent developments
4.13 NETOMI
4.13.1 Business overview
4.13.2 Products/Solutions/Services offered
4.13.3 Recent developments
4.14 SENTISUM
4.14.1 Business overview
4.14.2 Products/Solutions/Services offered
4.14.3 Recent developments
4.15 QUIQ
4.15.1 Business overview
4.15.2 Products/Solutions/Services offered
4.15.3 Recent developments
4.16 COGNIGY.AI
4.16.1 Business overview
4.16.2 Products/Solutions/Services offered
4.16.3 Recent developments
4.17 Balto
4.17.1 Business overview
4.17.2 Products/Solutions/Services offered
4.17.3 Recent developments
4.18 Cresta
4.18.1 Business overview
4.18.2 Products/Solutions/Services offered
4.18.3 Recent developments
4.19 Levity
4.19.1 Business overview
4.19.2 Products/Solutions/Services offered
4.19.3 Recent developments
4.20 Level AI
4.20.1 Business overview
4.20.2 Products/Solutions/Services offered
4.20.3 Recent developments
4.21 Deepdesk
4.21.1 Business overview
4.21.2 Products/Solutions/Services offered
4.21.3 Recent developments
4.22 Kummunicate
4.22.1 Business overview
4.22.2 Products/Solutions/Services offered
4.22.3 Recent developments
4.23 Sybill AI
4.23.1 Business overview
4.23.2 Products/Solutions/Services offered
4.23.3 Recent developments
Company Profiles
Strategy, financials, growth, and SWOT
Market Insights
Visual quadrant of competitors and leaders
Benchmarking
Compare by product, region, and end-user
Lead Gen Add-on
Use the quadrant to attract clients
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360 Quadrants is a scientific research methodology by MarketsandMarkets to understand market leaders in 6000+ micro markets
360 Quadrants is a scientific research methodology by MarketsandMarkets to understand market leaders in 6000+ micro markets
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360 Quadrants is a scientific research methodology by MarketsandMarkets to understand market leaders in 6000+ micro markets
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