AMAZON in Artificial Intelligence in Retail

Amazon AI services are designed to offer intelligence to any application. The Amazon Rekognition service helps in application building process that canturn text into speech, in having a conversation using voice and text and also to study images to recognize objects, scenes, and faces. Amazon services comprise.Amazon Lex, Amazon Polly, and Amazon Rekognition.Amazon lex uses voice and text in buildingconversational interfaces. These interfaces can be built into any application. Additionally, Amazon Lex offers automatic speech recognition with advanced deep learning capabilities that converts speech to text and natural language understanding to identify the intent of the text. These capabilities help in building applications that offers conversational interactions and appealing user experiences.

USP : Amazon’s Alexa is a virtual assistant that helps in easy interaction with devices using voice. Customer interaction with Alexaincreases with the increasing adaptation of speech patterns, personal preferences, and vocabulary.Amazon AI services for developers bring automatic speech recognition, visual search and image recognition, machine learning technologies, and natural language understanding. The company’s AI approach comprises AI framework, AI platforms, AI services, and AI infrastructure.

BUYERS
VENDORS
EXPERTS
3.6
ANALYSTS

AMAZON detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
3.55
3.25
3.40
Product Features and Functionality
3.80
3.80
3.80
Product Differentiation
3.40
3.40
3.40
Product Quality and Reliability
3.35
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

AMAZON has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Middle East and Africa

    9 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Product Maturity
    Product Differentiation
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Product Offerings
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Pre-sales Activities
    Product Demos
  • Product Maturity / Pre-sales Activities
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Product Quality and Reliability
    Types of Product Innovation
  • Product Maturity / Product Features and Functionality
    Customer Satisfaction
WEAKNESSES
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity / Type of Retail Support
    Remote Support
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Solutions/Services offered
    Consulting & Training
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / Core features
    Pricing and Promotion
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Differentiation
    Product Enhancement
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TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    Core features
  • Offerings
    Services
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Support Services
    Sales Support
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Pre-sales Activities
    Product Demos
  • Support Services
    Others (Please specify)

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