360 Score: 3.59
For Vendors
  • Washington, USA
  • 1994
  • More than $100 BN

AMAZON in Artificial Intelligence in Retail

AMAZON Overview

Amazon AI services are designed to offer intelligence to any application. The Amazon Rekognition service helps in application building process that canturn text into speech, in having a conversation using voice and text and also to study images to recognize objects, scenes, and faces. Amazon services comprise.Amazon Lex, Amazon Polly, and Amazon Rekognition.Amazon lex uses voice and text in buildingconversational interfaces. These interfaces can be built into any application. Additionally, Amazon Lex offers automatic speech recognition with advanced deep learning capabilities that converts speech to text and natural language understanding to identify the intent of the text. These capabilities help in building applications that offers conversational interactions and appealing user experiences.


Amazon’s Alexa is a virtual assistant that helps in easy interaction with devices using voice. Customer interaction with Alexaincreases with the increasing adaptation of speech patterns, personal preferences, and vocabulary.Amazon AI services for developers bring automatic speech recognition, visual search and image recognition, machine learning technologies, and natural language understanding. The company’s AI approach comprises AI framework, AI platforms, AI services, and AI infrastructure.

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Evaluated against 147 key buying criteria
  • Platform
  • Services
  • Software Tools
  • Large Enterprises (Revenue> 500 Million)
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Product Differentiation
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  • Product Demos
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  • R&D
  • On-Site Support
  • Remote Support
  • Product Upgradation
  • Customer redressal mechanism/program
  • Levels of support (such as silver, gold, and platinum)
  • Consulting & Training
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  • Customer feedback/ project upgradation
  • Customer Intelligence
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Top AMAZON Features

#1 Product Features and Functionality / End User
#2 Product Features and Functionality / Solutions/Services offered
#3 Product Features and Functionality / Core features
#4 Product Features and Functionality / Offerings
#5 Solutions/Services offered / Software Tools


AMAZON has chosen it’s strengths in these 3 territories
  • Niche Quadrant


  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant