IBM CORPORATION in Artificial Intelligence in Retail

Watson API’s into online shopping experience can deliver personalized advice on clothing with natural language.IBM is also progressing in the market by providing AI solutionnot only in online retail but also in brick-and-mortar retail stores. Macy, a tradition brick-and-mortar retailer, has been investing in omnichannel and online merchandising and using Watson’s capability in Macy’sOn Call app with location-based software. The app allows shoppers to locate specific clothing brand within the store without wasting their time in running around the store.IBM Watson features allows detection of communication tones in chatbot and customer service conversations. It can identify emotions from emoji, slang, and emoticons to understand seven emotions of the user such as politeness, satisfaction, sadness, frustration, excitement, impoliteness, and sympathy.
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USP : IBM brings one of the most innovative solutions to the market. Watson, is an AI technology by IBM Watson which uses NLP and machine learning to reveal significant insights from large volumes of unstructured data. Using the Watson suite of APIs, retailers can receive immense benefits by segmenting customers individually and personalizing their shopping experience. This ultimately results in frequent shopping escapades and thereby ensures higher customer loyalty.IBM Watson Tone Analyzer service provides textual emotion detection capability to understand user’s emotional state and improve interaction.

BUYERS
VENDORS
EXPERTS
3.7
ANALYSTS
 

IBM CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
3.40
3.25
3.40
Product Features and Functionality
3.80
3.80
3.80
Product Differentiation
3.40
3.40
3.40
Product Quality and Reliability
3.50
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IBM CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Middle East and Africa

    9 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
North America Middle East and Africa Latin America Europe Asia-Pacific
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Company Maturity / Viability
    total revenue for FY2016
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Company Maturity
    Breadth of Applications Served
  • Company Maturity
    Effectiveness of Organic Growth Strategy
  • Company Maturity
    Geographic Footprint
  • Company Maturity
    Mergers and Acquisitions Served
  • Product Maturity
    Product Differentiation
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Product Quality and Reliability
    Types of Product Innovation
  • Company Maturity
    Viability
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Customer data analysis
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Inventory and Demand Planning
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Others - financial sector feature
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Payment Services mangement
WEAKNESSES
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Latin America
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Middle East and Africa
  • Company Maturity / Which of the following constitutes your partner ecosystem?
    Others please specify - constitutes your partner ecosystem
  • Product Maturity / Types of Product Innovation
    R&D
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Asia-Pacific
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity / Type of Retail Support
    Remote Support
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation
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    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Solutions/Services offered
    Consulting & Training
  • Company Maturity / Viability
    Retail customers
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
  • Company Maturity / Viability
    The expected revenue growth rate (in %) from FY2016 to FY2017
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Company Maturity / Channel Strategy and Fit
    Distributors spread across the globe
  • Product Maturity / Core features
    Pricing and Promotion

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    Core features
  • Pre-sales Activities
    Software Requirement Specification (SRS)
  • Offerings
    Services
  • Support Services
    Sales Support
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Pre-sales Activities
    Product Demos
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Support Services
    Others (Please specify)

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