360 Score: 2.62
For Vendors
INBENTA TECHNOLOGIES INC
  • California, US
  • 2005
  • Below $10 MN

INBENTA TECHNOLOGIES INC in Artificial Intelligence in Retail

INBENTA TECHNOLOGIES INC Overview

Inbenta empowers customers by detecting the product traits used in their search queries such as price, color, and size, which are then reflected in highly accurate search results. Inbenta improves the search-to-cart ratio by answering relevant user questions throughout the buyer journey, which allows users to make better decisions without interrupting the shopping experience. Inbenta's solutions deploy in 30+ languages, bringing first-class customer care to a global market. Groupon leverages Inbenta’s Semantic Search Engine and self-service features as first-line support for customers online.

INBENTA TECHNOLOGIES INC USP

Inbenta supports businesses increases the quality of customer care without sacrificing time to redundant user queries. With Inbenta, agents can focus on only the most critical issues and distracts everything else to their chatbot and semantic search tools for seamless, 24/7 online support. The Inbenta chatbot understands customers in their natural, colloquial language. Using semantic technologies, they are able to match customer queries to existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches. Inbenta delivers solutions to customer issues in real-time as they type their problems into the support request forms which allows them to solve user issues. Inbenta’s results are easy to deploy, improves customer satisfaction, decreases support costs, and increases revenue.

Popular Comparisons

Evaluated against 147 key buying criteria
Strengths
  • Platform
  • Services
  • Software Tools
  • Large Enterprises (Revenue> 500 Million)
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Customer Support
  • Product Demos
  • Proof of Concept
  • Sales Support
  • Software Requirement Specification (SRS)
  • Technical Support
  • Product Differentiation
  • Product Features and Functionality
  • Product Quality and Reliability
  • Types of Product Innovation
  • License Used
  • Solutions/tools/products
  • Customer Intelligence
  • Demand forecasting
Weaknesses
  • Supply chain management
  • Dedicated Account Manager (DAM)
  • Others (Please specify)
  • Levels of support (such as silver, gold, and platinum)
  • Customer feedback/ project upgradation
  • R&D
  • Customers Satisfaction
  • Product Enhancement
  • Customer Satisfaction
  • On-Site Support
  • Product Offerings
  • Remote Support
  • New Product Launches
  • Product Upgradation
  • Customer redressal mechanism/program
  • Consulting & Training
  • Support & Maintenance
  • Pricing and Promotion
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Top INBENTA TECHNOLOGIES INC Features

#1 Product Features and Functionality / End User
#2 Product Features and Functionality / Solutions/Services offered
#3 Product Features and Functionality / Core features
#4 Solutions/Services offered / Software Tools
#5 End User / Medium sized enterprises

PARTICIPATING QUADRANTS

INBENTA TECHNOLOGIES INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Latin America