INBENTA TECHNOLOGIES INC in Artificial Intelligence in Retail

Inbenta empowers customers by detecting the product traits used in their search queries such as price, color, and size, which are then reflected in highly accurate search results. Inbenta improves the search-to-cart ratio by answering relevant user questions throughout the buyer journey, which allows users to make better decisions without interrupting the shopping experience. Inbenta's solutions deploy in 30+ languages, bringing first-class customer care to a global market. Groupon leverages Inbenta’s Semantic Search Engine and self-service features as first-line support for customers online.

USP :

Inbenta supports businesses increases the quality of customer care without sacrificing time to redundant user queries. With Inbenta, agents can focus on only the most critical issues and distracts everything else to their chatbot and semantic search tools for seamless, 24/7 online support. The Inbenta chatbot understands customers in their natural, colloquial language. Using semantic technologies, they are able to match customer queries to existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches. Inbenta delivers solutions to customer issues in real-time as they type their problems into the support request forms which allows them to solve user issues. Inbenta’s results are easy to deploy, improves customer satisfaction, decreases support costs, and increases revenue.

BUYERS
VENDORS
EXPERTS
2.6
ANALYSTS

INBENTA TECHNOLOGIES INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
3.25
1.85
1.85
Product Features and Functionality
3.05
2.30
2.35
Product Differentiation
1.85
1.75
0.85
Product Quality and Reliability
2.80
2.25
1.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INBENTA TECHNOLOGIES INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

  • Niche Quadrant

    All-Latin America

    10 Participants

REGIONS
North America Asia-Pacific Europe Latin America
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Product Demos
  • Product Maturity / Pre-sales Activities
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity
    Product Differentiation
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Product Quality and Reliability
    Types of Product Innovation
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
WEAKNESSES
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Differentiation
    Product Enhancement
  • Product Maturity / Product Features and Functionality
    Customer Satisfaction
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity
    Product Offerings
  • Product Maturity / Type of Retail Support
    Remote Support
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Solutions/Services offered
    Consulting & Training
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
  • Product Maturity / Core features
    Pricing and Promotion
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TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Solutions/Services offered
    Software Tools
  • Pre-sales Activities
    Product Demos
  • Product Features and Functionality
    Offerings
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Offerings
    Services
  • Support Services
    Sales Support
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Product Features and Functionality
    Core features

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