INFOSYS LIMITED in Artificial Intelligence in Retail

Infosys helps retailers better understand shoppers’ behavior and uncover business opportunities to drive footfalls as well as web traffic. Their cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Infosys retail ecosystem enhances the customer experience and maximizes share of wallet. Significantly, it streamlines operations across your enterprise and supply chain.

Infosys offerings for the retail industry are based on three principles:

  • Artificial Intelligence powered core: Creates ‘stores of the future’ by aligning core processes with the ‘consumer genome’ and enables intelligent automation of business functions
  • Agile digital at scale: Develops a lean enterprise with cloud-based data analytics, omnichannel enterprise solutions, microservices platforms, DevOps, and APIs
  • Always on learning: Drives innovation and maximizes the adoption of technology solutions such as intelligent signage, blockchain, and automated business assurance

USP :

Infosys commissioned independent research to investigate the approach and attitudes that senior decision makers in large organizations. The adoption and use of AI technology represent an exciting leap forward for many in the retail sector. Infosys is helping the retail sector to drive customer-facing aspects of businesses as well as automate the increasing merchandized and growing supply chain backend that enables web-based sales and physical retail supply. Retailers use data analytics to inform decisions and recommendation using AI algorithms and previously unrealized data asset value. Infosys partners with retail enterprises to redefine customer experience, renew processes, and amplify the technology. Infosys digital ecosystem enables retailers to better serve customers online and in-store.

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INFOSYS LIMITED detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
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0.0
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Product Offerings
1.85
3.25
3.40
Product Features and Functionality
2.25
3.80
3.80
Product Differentiation
0.85
3.40
3.40
Product Quality and Reliability
2.05
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INFOSYS LIMITED has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
Asia-Pacific
STRENGTHS
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    Medium Enterprises (100 Million<Revenue<500 Million)
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    Small Enterprise (Revenue< 100 Million)
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WEAKNESSES
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    Large Enterprises (Revenue> 500 Million)
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    Dedicated Account Manager (DAM)
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TOP FEATURES
  • Product Features and Functionality
    Core features
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Core features
    Demand forecasting
  • Support Services
    Sales Support
  • Pre-sales Activities
    Proof of Concept
  • Pre-sales Activities
    Product Demos
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Solutions/Services offered
    Platform
  • Core features
    Customer Intelligence

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