INFOSYS LIMITED in Artificial Intelligence in Retail

Infosys helps retailers better understand shoppers’ behavior and uncover business opportunities to drive footfalls as well as web traffic. Their cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Infosys retail ecosystem enhances the customer experience and maximizes share of wallet. Significantly, it streamlines operations across your enterprise and supply chain.

Infosys offerings for the retail industry are based on three principles:

  • Artificial Intelligence powered core: Creates ‘stores of the future’ by aligning core processes with the ‘consumer genome’ and enables intelligent automation of business functions
  • Agile digital at scale: Develops a lean enterprise with cloud-based data analytics, omnichannel enterprise solutions, microservices platforms, DevOps, and APIs
  • Always on learning: Drives innovation and maximizes the adoption of technology solutions such as intelligent signage, blockchain, and automated business assurance
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USP :

Infosys commissioned independent research to investigate the approach and attitudes that senior decision makers in large organizations. The adoption and use of AI technology represent an exciting leap forward for many in the retail sector. Infosys is helping the retail sector to drive customer-facing aspects of businesses as well as automate the increasing merchandized and growing supply chain backend that enables web-based sales and physical retail supply. Retailers use data analytics to inform decisions and recommendation using AI algorithms and previously unrealized data asset value. Infosys partners with retail enterprises to redefine customer experience, renew processes, and amplify the technology. Infosys digital ecosystem enables retailers to better serve customers online and in-store.

BUYERS
VENDORS
EXPERTS
2.7
ANALYSTS
 

INFOSYS LIMITED detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
1.85
3.25
3.40
Product Features and Functionality
2.25
3.80
3.80
Product Differentiation
0.85
3.40
3.40
Product Quality and Reliability
2.05
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INFOSYS LIMITED has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
Asia-Pacific
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / Core features
    Pricing and Promotion
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Company Maturity
    Breadth of Applications Served
  • Company Maturity
    Channel Strategy and Fit
  • Company Maturity
    Viability
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Customer data analysis
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Inventory and Demand Planning
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Others - financial sector feature
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Payment Services mangement
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Price Optimization
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Product Recommendation
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Virtual Assistant
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Visual Search
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners-Latin America
WEAKNESSES
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Company Maturity / How much percentage of your FY2016 revenue (approximate) was generated from the following financial industry vertical features?
    Others- FY2016 revenue
  • Company Maturity / Geographic Footprint
    Direct presence - Europe
  • Company Maturity / Geographic Footprint
    Direct presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct presence - North America
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Latin America
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Differentiation
    Product Enhancement
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity
    Product Differentiation

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Core features
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Core features
    Pricing and Promotion
  • Pre-sales Activities
    Product Demos
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Core features
    Customer Intelligence
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Solutions/Services offered
    Platform
  • Core features
    Demand forecasting

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