360 Score: 2.7
For Vendors
INFOSYS LIMITED
  • Karnataka, India
  • 2018
  • $10BN to $50BN

INFOSYS LIMITED in Artificial Intelligence in Retail

INFOSYS LIMITED Overview

Infosys helps retailers better understand shoppers’ behavior and uncover business opportunities to drive footfalls as well as web traffic. Their cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Infosys retail ecosystem enhances the customer experience and maximizes share of wallet. Significantly, it streamlines operations across your enterprise and supply chain.

Infosys offerings for the retail industry are based on three principles:

  • Artificial Intelligence powered core: Creates ‘stores of the future’ by aligning core processes with the ‘consumer genome’ and enables intelligent automation of business functions
  • Agile digital at scale: Develops a lean enterprise with cloud-based data analytics, omnichannel enterprise solutions, microservices platforms, DevOps, and APIs
  • Always on learning: Drives innovation and maximizes the adoption of technology solutions such as intelligent signage, blockchain, and automated business assurance

INFOSYS LIMITED USP

Infosys commissioned independent research to investigate the approach and attitudes that senior decision makers in large organizations. The adoption and use of AI technology represent an exciting leap forward for many in the retail sector. Infosys is helping the retail sector to drive customer-facing aspects of businesses as well as automate the increasing merchandized and growing supply chain backend that enables web-based sales and physical retail supply. Retailers use data analytics to inform decisions and recommendation using AI algorithms and previously unrealized data asset value. Infosys partners with retail enterprises to redefine customer experience, renew processes, and amplify the technology. Infosys digital ecosystem enables retailers to better serve customers online and in-store.

Popular Comparisons

Evaluated against 147 key buying criteria
Strengths
  • Platform
  • Customer Intelligence
  • Demand forecasting
  • Pricing and Promotion
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Product Demos
  • Proof of Concept
  • Sales Support
  • Support & Maintenance
  • New Product Launches
  • Product Upgradation
  • Types of Product Innovation
  • Consulting & Training
  • Product Features and Functionality
  • Product Offerings
  • Customer Satisfaction
  • License Used
  • Solutions/tools/products
  • Customer feedback/ project upgradation
Weaknesses
  • Services
  • Software Tools
  • Supply chain management
  • Large Enterprises (Revenue> 500 Million)
  • Customer Support
  • Dedicated Account Manager (DAM)
  • Others (Please specify)
  • Software Requirement Specification (SRS)
  • Technical Support
  • R&D
  • Customers Satisfaction
  • Product Enhancement
  • On-Site Support
  • Product Differentiation
  • Product Quality and Reliability
  • Remote Support
  • Customer redressal mechanism/program
  • Levels of support (such as silver, gold, and platinum)
See More
No Reviews

Questions And Answers

Have a Question? Ask here.
No Questions
No Photos / Videos

Top INFOSYS LIMITED Features

#1 Product Features and Functionality / Core features
#2 Product Features and Functionality / Solutions/Services offered
#3 Product Features and Functionality / End User
#4 Support Services / Sales Support
#5 Core features / Customer Intelligence

PARTICIPATING QUADRANTS

INFOSYS LIMITED has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific