360 Score: 2.6
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IPSOFT in Artificial Intelligence in Retail

IPSOFT Overview

Ipsoft Amelia is rated the most capable Intelligent Virtual Agent, which helps customers to speak and interact directly with corporate systems via this virtual agent. It is end to end platform, which is used in multiple industries around the world. It delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity.  


  • Amelia can communicate with the most complex discussions across any channel from voice to mobile and online chat. It understands where conversations are heading and uses spread-activation to bring faster and more intelligent responses.
  • Amelia creates business intelligence drawn from distinct communication shared with data held in enterprise core systems. It uses advanced analytics like deep learning to assess substantial amounts of data and act on new insights allowing to make real-time decisions that provide better outcomes.
  • Amelia integrates with enterprise systems like SAP and Oracle, allowing to arrange all the activities necessary to carry the outcomes and streamline execution of back-end processes
  • Amelia comes up with a learning and self-learning tools to extract knowledge from large documents and historical archives, making it simple than ever to train. It continuously advances performance and informs knowledge base through advanced machine and deep learning to provide enterprises with faster time to value.


Ipsoft Amelia takes insightful decisions in real time through vast amounts of data. It automates business processes resulting in rapid resolutions, satisfied users and substantial organizational savings. Aelia’s ability to learn, interact and improve over time makes it the market’s only AI that can fully understand user needs and intentions helping retailers understand customer.

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Evaluated against 147 key buying criteria
  • Services
  • Software Tools
  • Large Enterprises (Revenue> 500 Million)
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Customer Support
  • Dedicated Account Manager (DAM)
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  • Proof of Concept
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  • Software Requirement Specification (SRS)
  • Technical Support
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  • Customer feedback/ project upgradation
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#4 Product Features and Functionality / Offerings
#5 End User / Small Enterprise (Revenue< 100 Million)


IPSOFT has chosen it’s strengths in these 3 territories
  • Niche Quadrant


  • Niche Quadrant


  • Niche Quadrant

    All-North America