IPSOFT in Artificial Intelligence in Retail

Ipsoft has its own artificial intelligence platform called Amelia.It is rated the most capable Intelligent Virtual Agent, which helps customers to speak and interact directly with corporate systems via this virtual agent. It is end to end platform, which is used in multiple industries around the world. It delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity.

USP :

IPsoft automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings. IPsoft is the leader in Enterprise Artificial Intelligence (AI), cognitive and autonomic solutions and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions helping retailers understand customer.

BUYERS
VENDORS
EXPERTS
2.6
ANALYSTS

IPSOFT detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
1.85
3.25
1.85
Product Features and Functionality
2.30
3.05
2.35
Product Differentiation
1.75
1.85
0.85
Product Quality and Reliability
2.25
2.80
1.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IPSOFT has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

  • Niche Quadrant

    All-North America

    21 Participants

REGIONS
North America Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Product Maturity / Pre-sales Activities
    Product Demos
  • Product Maturity / Pre-sales Activities
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Pricing and Promotion
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / Solutions/Services offered
    Consulting & Training
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity
    Product Differentiation
WEAKNESSES
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Product Features and Functionality
    Customer Satisfaction
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity / Type of Retail Support
    Remote Support
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Differentiation
    Product Enhancement
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Product Offerings
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Product Quality and Reliability
    Types of Product Innovation
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TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    Offerings
  • Pre-sales Activities
    Proof of Concept
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Offerings
    Services
  • Support Services
    Sales Support
  • Product Features and Functionality
    Core features
  • Pre-sales Activities
    Product Demos

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