NUANCE COMMUNICATIONS INC in Artificial Intelligence in Retail

Nuance virtual assistant helps customers to find what they are looking for, ask questions and perform transactions simply by typing or speaking as if interacting with a human sales associate. They increase sales conversion rates and average order value while attracting new customers by differentiating your commitment to the online experience. They also proactively notify customers before they call to create a better experience throughout the entire process and divert traffic from the contact center. Nuance conversational IVR solutions provide quick and easy self-service for your customer from card activation to rewards balance to store locations to reduce the number of calls to agents and improve your company’s self-service IVR containment rates.

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USP :

Nuance has the technology to offer shoppers on any channel the same level of helpful customer service they expect when they interact with staff in your store. The company offers omnichannel customer experience approach, which prevents cart abandonment and increases customer engagement no matter how they shop and where they are in the process. Nuance services deliver self-service solutions that improve the customer experience while lowering costs. The company helps in increasing order value and decreasing abandonment, it also helps in decreasing operational cost.

BUYERS
VENDORS
EXPERTS
2.5
ANALYSTS
 

NUANCE COMMUNICATIONS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
1.85
3.25
3.40
Product Features and Functionality
2.40
3.80
3.80
Product Differentiation
1.75
3.40
3.40
Product Quality and Reliability
1.75
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-North America

    21 Participants

REGIONS
North America
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Company Maturity
    Mergers and Acquisitions Served
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Customer data analysis
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Payment Services mangement
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Product Recommendation
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Visual Search
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct presence - North America
  • Company Maturity / Geographic Footprint
    Sales offices/development centers - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales offices/development centers - Europe
  • Company Maturity / Geographic Footprint
    Sales offices/development centers - North America
  • Product Maturity / Support Services
    Customer Support
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Europe
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    North America
WEAKNESSES
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Inventory and Demand Planning
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Others - financial sector feature
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Price Optimization
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Virtual Assistant
  • Company Maturity / Geographic Footprint
    Channel Partners-Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct presence - Europe
  • Company Maturity / Geographic Footprint
    Direct presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales offices/development centers - Latin America
  • Company Maturity / Geographic Footprint
    Sales offices/development centers - Middle East and Africa
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Latin America
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Middle East and Africa
  • Product Maturity / Support Services
    Others (Please specify)

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    End User
  • Pre-sales Activities
    Product Demos
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Support Services
    Customer Support
  • Support Services
    Sales Support
  • Product Features and Functionality
    Offerings
  • Support Services
    Technical Support
  • Pre-sales Activities
    Proof of Concept
  • Offerings
    Services

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