NUANCE COMMUNICATIONS INC in Artificial Intelligence in Retail

Nuance virtual assistant helps customers to find what they are looking for, ask questions and perform transactions simply by typing or speaking as if interacting with a human sales associate. They increase sales conversion rates and average order value while attracting new customers by differentiating your commitment to the online experience. They also proactively notify customers before they call to create a better experience throughout the entire process and divert traffic from the contact center. Nuance conversational IVR solutions provide quick and easy self-service for your customer from card activation to rewards balance to store locations to reduce the number of calls to agents and improve your company’s self-service IVR containment rates.

USP :

Nuance has the technology to offer shoppers on any channel the same level of helpful customer service they expect when they interact with staff in your store. The company offers omnichannel customer experience approach, which prevents cart abandonment and increases customer engagement no matter how they shop and where they are in the process. Nuance services deliver self-service solutions that improve the customer experience while lowering costs. The company helps in increasing order value and decreasing abandonment, it also helps in decreasing operational cost.

BUYERS
VENDORS
EXPERTS
2.5
ANALYSTS

NUANCE COMMUNICATIONS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
1.85
3.25
3.40
Product Features and Functionality
2.40
3.80
3.80
Product Differentiation
1.75
3.40
3.40
Product Quality and Reliability
1.75
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-North America

    21 Participants

REGIONS
North America
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Product Demos
  • Product Maturity / Pre-sales Activities
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Core features
    Pricing and Promotion
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / Solutions/Services offered
    Consulting & Training
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity
    Product Differentiation
  • Product Maturity
    Product Features and Functionality
  • Product Maturity
    Product Offerings
WEAKNESSES
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Features and Functionality
    Customer Satisfaction
  • Product Maturity / Type of Retail Support
    Remote Support
  • Product Maturity / Product Quality and Reliability
    Types of Product Innovation
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Product Maturity / Product Differentiation
    Product Enhancement
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TOP FEATURES
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    End User
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Offerings
    Services
  • Support Services
    Sales Support
  • Support Services
    Technical Support
  • Product Features and Functionality
    Offerings
  • Pre-sales Activities
    Proof of Concept
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Pre-sales Activities
    Product Demos

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