360 Score: 2.51
For Vendors
NUANCE COMMUNICATIONS INC
  • Massachusetts, US
  • 1992
  • $1BN to $5BN

NUANCE COMMUNICATIONS INC in Artificial Intelligence in Retail

NUANCE COMMUNICATIONS INC Overview

Nuance virtual assistant helps customers to find what they are looking for, ask questions and perform transactions simply by typing or speaking as if interacting with a human sales associate. They increase sales conversion rates and average order value while attracting new customers by differentiating your commitment to the online experience. They also proactively notify customers before they call to create a better experience throughout the entire process and divert traffic from the contact center. Nuance conversational IVR solutions provide quick and easy self-service for your customer from card activation to rewards balance to store locations to reduce the number of calls to agents and improve your company’s self-service IVR containment rates.

NUANCE COMMUNICATIONS INC USP

Nuance has the technology to offer shoppers on any channel the same level of helpful customer service they expect when they interact with staff in your store. The company offers omnichannel customer experience approach, which prevents cart abandonment and increases customer engagement no matter how they shop and where they are in the process. Nuance services deliver self-service solutions that improve the customer experience while lowering costs. The company helps in increasing order value and decreasing abandonment, it also helps in decreasing operational cost.

Popular Comparisons

Evaluated against 147 key buying criteria
Strengths
  • Platform
  • Services
  • Software Tools
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Customer Support
  • Product Demos
  • Proof of Concept
  • Sales Support
  • Software Requirement Specification (SRS)
  • Technical Support
  • License Used
  • Pricing and Promotion
  • Supply chain management
  • Consulting & Training
  • Support & Maintenance
  • On-Site Support
  • Product Differentiation
  • Product Features and Functionality
  • Product Offerings
Weaknesses
  • Customer Intelligence
  • Demand forecasting
  • Large Enterprises (Revenue> 500 Million)
  • New Product Launches
  • Dedicated Account Manager (DAM)
  • Others (Please specify)
  • Customer redressal mechanism/program
  • Levels of support (such as silver, gold, and platinum)
  • R&D
  • Customers Satisfaction
  • Customer Satisfaction
  • Remote Support
  • Types of Product Innovation
  • Product Upgradation
  • Customer feedback/ project upgradation
  • Solutions/tools/products
  • Product Enhancement
See More
No Reviews

Questions And Answers

Have a Question? Ask here.
No Questions
No Photos / Videos

Top NUANCE COMMUNICATIONS INC Features

#1 Product Features and Functionality / Solutions/Services offered
#2 Product Features and Functionality / End User
#3 Offerings / Services
#4 Solutions/Services offered / Software Tools
#5 End User / Small Enterprise (Revenue< 100 Million)

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-North America