NUANCE COMMUNICATIONS INC in Artificial Intelligence in Retail

Nuance virtual assistant helps customers to find what they are looking for, ask questions and perform transactions simply by typing or speaking as if interacting with a human sales associate. They increase sales conversion rates and average order value while attracting new customers by differentiating your commitment to the online experience. They also proactively notify customers before they call to create a better experience throughout the entire process and divert traffic from the contact center. Nuance conversational IVR solutions provide quick and easy self-service for your customer from card activation to rewards balance to store locations to reduce the number of calls to agents and improve your company’s self-service IVR containment rates.