360 Score: 2.82
For Vendors
  • California, USA
  • 1999
  • $10BN to $50BN

SALESFORCECOM INC in Artificial Intelligence in Retail


the company is bringing intelligence to its cloud services such as Sales Cloud Einstein, Service Cloud Einstein, and Community Cloud Einstein. For Sales Cloud Einstein, the company is focused on developing solutions in order to make AI accessible for companies of all sizes. Additionally, with Service Cloud Einstein the companies would be able to employ connected customer service experience that is considered as intelligent, predictive, and automated. Furthermore, Einstein helps community cloud customers in searching what customers exactly want by providing the fastest route to get the required information.


Salesforce offers its AI services through its well know Salesforce Einstein platform. This platform is a collection of services that bring AI competencies in Customer Success Platform. Additionally, it is built on machine learning, predictive analytics, NLP, and smart data discovery.This offering would automatically alter according to the customer preferences for every customer.has capabilities to self-tune, learn and become smarter with each interaction and additional data. In order to specifically cater to the financial market

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  • Platform
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  • Large Enterprises (Revenue> 500 Million)
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
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#1 Product Features and Functionality / End User
#2 Product Features and Functionality / Solutions/Services offered
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#4 Solutions/Services offered / Platform
#5 End User / Large Enterprises (Revenue> 500 Million)


SALESFORCECOM INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant


  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant