SALESFORCECOM INC in Artificial Intelligence in Retail

the company is bringing intelligence to its cloud services such as Sales Cloud Einstein, Service Cloud Einstein, and Community Cloud Einstein. For Sales Cloud Einstein, the company is focused on developing solutions in order to make AI accessible for companies of all sizes. Additionally, with Service Cloud Einstein the companies would be able to employ connected customer service experience that is considered as intelligent, predictive, and automated. Furthermore, Einstein helps community cloud customers in searching what customers exactly want by providing the fastest route to get the required information.
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USP : Salesforce offers its AI services through its well know Salesforce Einstein platform. This platform is a collection of services that bring AI competencies in Customer Success Platform. Additionally, it is built on machine learning, predictive analytics, NLP, and smart data discovery.This offering would automatically alter according to the customer preferences for every customer.has capabilities to self-tune, learn and become smarter with each interaction and additional data. In order to specifically cater to the financial market

BUYERS
VENDORS
EXPERTS
2.8
ANALYSTS
 

SALESFORCECOM INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
2.00
3.25
3.40
Product Features and Functionality
3.10
3.80
3.80
Product Differentiation
1.75
3.40
3.40
Product Quality and Reliability
2.10
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SALESFORCECOM INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Middle East and Africa

    9 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Company Maturity
    Geographic Footprint
  • Product Maturity
    Product Features and Functionality
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Customer data analysis
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Inventory and Demand Planning
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Others - financial sector feature
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Payment Services mangement
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Price Optimization
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Product Recommendation
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Virtual Assistant
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Visual Search
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners-Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
WEAKNESSES
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Latin America
  • Product Maturity / Support Services
    Others (Please specify)
  • Company Maturity / Which of the following constitutes your partner ecosystem?
    Others please specify - constitutes your partner ecosystem
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity / Type of Retail Support
    Remote Support
  • Company Maturity / Viability
    The expected revenue growth rate (in %) from FY2016 to FY2017
  • Company Maturity / Channel Strategy and Fit
    Distributors spread across the globe
  • Company Maturity / Channel Strategy and Fit
    Strategy to address the un-catered and new target audience
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Company Maturity / Breadth of Applications Served
    Are you planning to add any new applications in your present offerings
  • Company Maturity / Mergers and Acquisitions Served
    Joint ventures have you undertaken (specific to AI in Retail in the past two years
  • Company Maturity / Effectiveness of Organic Growth Strategy
    New customers have you acquired in the last two years
  • Company Maturity / Mergers and Acquisitions Served
    Partnerships and collaborations have you undertaken (specific to AI in Retail in the past two years
  • Company Maturity / Effectiveness of Organic Growth Strategy
    The business expansion strategy (new geographies or new offices in the existing geography) that your company adopted in the past two years.
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    Core features
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Product Features and Functionality
    Offerings
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Support Services
    Sales Support
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Offerings
    Services
  • Pre-sales Activities
    Product Demos

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