360 Score: 2.82
For Vendors
SALESFORCECOM INC
  • California, USA
  • 1999
  • $10BN to $50BN

SALESFORCECOM INC in Artificial Intelligence in Retail

SALESFORCECOM INC Overview

the company is bringing intelligence to its cloud services such as Sales Cloud Einstein, Service Cloud Einstein, and Community Cloud Einstein. For Sales Cloud Einstein, the company is focused on developing solutions in order to make AI accessible for companies of all sizes. Additionally, with Service Cloud Einstein the companies would be able to employ connected customer service experience that is considered as intelligent, predictive, and automated. Furthermore, Einstein helps community cloud customers in searching what customers exactly want by providing the fastest route to get the required information.

SALESFORCECOM INC USP

Salesforce offers its AI services through its well know Salesforce Einstein platform. This platform is a collection of services that bring AI competencies in Customer Success Platform. Additionally, it is built on machine learning, predictive analytics, NLP, and smart data discovery.This offering would automatically alter according to the customer preferences for every customer.has capabilities to self-tune, learn and become smarter with each interaction and additional data. In order to specifically cater to the financial market

Popular Comparisons

Evaluated against 147 key buying criteria
Strengths
  • Platform
  • Services
  • Software Tools
  • Large Enterprises (Revenue> 500 Million)
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Product Features and Functionality
  • Customer Support
  • Dedicated Account Manager (DAM)
  • Product Demos
  • Proof of Concept
  • Sales Support
  • Software Requirement Specification (SRS)
  • Technical Support
  • Product Offerings
  • Customer Intelligence
  • Demand forecasting
  • Pricing and Promotion
  • Supply chain management
  • Consulting & Training
Weaknesses
  • Others (Please specify)
  • Customer redressal mechanism/program
  • Levels of support (such as silver, gold, and platinum)
  • Customer feedback/ project upgradation
  • R&D
  • On-Site Support
  • Remote Support
  • License Used
  • Solutions/tools/products
  • Customers Satisfaction
  • Product Enhancement
  • Customer Satisfaction
  • Product Differentiation
  • Product Quality and Reliability
  • Types of Product Innovation
  • New Product Launches
  • Product Upgradation
  • Support & Maintenance
See More
No Reviews

Questions And Answers

Have a Question? Ask here.
No Questions
No Photos / Videos

Top SALESFORCECOM INC Features

#1 Product Features and Functionality / End User
#2 Product Features and Functionality / Solutions/Services offered
#3 Product Features and Functionality / Core features
#4 Solutions/Services offered / Platform
#5 End User / Large Enterprises (Revenue> 500 Million)

PARTICIPATING QUADRANTS

SALESFORCECOM INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific