SALESFORCECOM INC in Artificial Intelligence in Retail

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SALESFORCECOM INC
California, USA
1999
$10BN to $50BN
Enterprise
100 Likes
67 Buyers Negotiating

Summary

the company is bringing intelligence to its cloud services such as Sales Cloud Einstein, Service Cloud Einstein, and Community Cloud Einstein. For Sales Cloud Einstein, the company is focused on developing solutions in order to make AI accessible for companies of all sizes. Additionally, with Service Cloud Einstein the companies would be able to employ connected customer service experience that is considered as intelligent, predictive, and automated. Furthermore, Einstein helps community cloud customers in searching what customers exactly want by providing the fastest route to get the required information.

Discussions

Strengths
  • +14
    Platform
  • +5
    Services
  • +13
    Software Tools
  • +8
    Large Enterprises (Revenue> 500 Million)
  • +7
    Medium sized enterprises
  • +6
    Small Enterprise (Revenue< 100 Million)
  • +6
    Product Features and Functionality
  • +5
    Customer Support
  • +11
    Dedicated Account Manager (DAM)
  • +9
    Product Demos
  • +10
    Proof of Concept
  • +6
    Sales Support
  • +8
    Software Requirement Specification (SRS)
  • +14
    Technical Support
  • +5
    Product Offerings
  • +11
    Customer Intelligence
  • +12
    Demand forecasting
  • +10
    Pricing and Promotion
  • +9
    Supply chain management
  • +14
    Consulting & Training
Cautions
  • -5
    Support & Maintenance
  • -7
    New Product Launches
  • -6
    Product Upgradation
  • -8
    Product Differentiation
  • -9
    Product Quality and Reliability
  • -7
    Types of Product Innovation
  • -7
    Customer Satisfaction
  • -11
    Customers Satisfaction
  • -12
    Product Enhancement
  • -14
    License Used
  • -11
    Solutions/tools/products
  • -12
    On-Site Support
  • -13
    Remote Support
  • -8
    Customer feedback/ project upgradation
  • -10
    R&D
  • -7
    Customer redressal mechanism/program
  • -6
    Levels of support (such as silver, gold, and platinum)
  • -7
    Others (Please specify)
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Company Size :
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  SME
  Startup