SALESFORCECOM INC in Artificial Intelligence in Retail

the company is bringing intelligence to its cloud services such as Sales Cloud Einstein, Service Cloud Einstein, and Community Cloud Einstein. For Sales Cloud Einstein, the company is focused on developing solutions in order to make AI accessible for companies of all sizes. Additionally, with Service Cloud Einstein the companies would be able to employ connected customer service experience that is considered as intelligent, predictive, and automated. Furthermore, Einstein helps community cloud customers in searching what customers exactly want by providing the fastest route to get the required information.

USP : Salesforce offers its AI services through its well know Salesforce Einstein platform. This platform is a collection of services that bring AI competencies in Customer Success Platform. Additionally, it is built on machine learning, predictive analytics, NLP, and smart data discovery.This offering would automatically alter according to the customer preferences for every customer.has capabilities to self-tune, learn and become smarter with each interaction and additional data. In order to specifically cater to the financial market

BUYERS
VENDORS
EXPERTS
2.8
ANALYSTS

SALESFORCECOM INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
2.00
3.25
3.40
Product Features and Functionality
3.10
3.80
3.80
Product Differentiation
1.75
3.40
3.40
Product Quality and Reliability
2.10
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SALESFORCECOM INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Middle East and Africa

    9 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Offerings
    Services
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Product Maturity / Pre-sales Activities
    Product Demos
  • Product Maturity / Pre-sales Activities
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity
    Product Offerings
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / Core features
    Pricing and Promotion
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / Solutions/Services offered
    Consulting & Training
WEAKNESSES
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity / Type of Retail Support
    Remote Support
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Differentiation
    Product Enhancement
  • Product Maturity / Product Features and Functionality
    Customer Satisfaction
  • Product Maturity
    Product Differentiation
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Product Quality and Reliability
    Types of Product Innovation
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
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TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Product Features and Functionality
    Core features
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Product Features and Functionality
    Offerings
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Pre-sales Activities
    Product Demos
  • Support Services
    Sales Support
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Offerings
    Services

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