360 Score: 2.87
For Vendors
SAMSUNG
  • Seoul, South Korea
  • 1938
  • More than $100 BN

SAMSUNG in Artificial Intelligence in Retail

SAMSUNG Overview

Samsung helps tailor the customer experience within a holistic omnichannel strategy. Samsung helps in making effective marketing decisions and enhancing store management based on the objective analysis of customer behavior. Nexshop behavior Sensing collects and analyses data from in-store customers and their preferences. Retailers can allocate staff more strategically and confirm the effectiveness of marketing efforts. Samsung gives retailers analytics tools to tailor product mix, promotions, store layouts and the sales process to target customers. In-store shoppers can enjoy convenient shopping experiences while retailers get the tools they need to boost efficiency, delivering marketing content in real time.

SAMSUNG USP

Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.

Popular Comparisons

Evaluated against 147 key buying criteria
Strengths
  • Platform
  • Software Tools
  • Large Enterprises (Revenue> 500 Million)
  • Medium sized enterprises
  • Small Enterprise (Revenue< 100 Million)
  • Customer Support
  • Dedicated Account Manager (DAM)
  • Product Demos
  • Proof of Concept
  • Sales Support
  • Software Requirement Specification (SRS)
  • Technical Support
  • Product Quality and Reliability
  • Customer Satisfaction
  • Pricing and Promotion
  • Consulting & Training
  • Support & Maintenance
  • On-Site Support
  • Product Differentiation
  • Product Features and Functionality
Weaknesses
  • Services
  • Customer Intelligence
  • Demand forecasting
  • Supply chain management
  • Others (Please specify)
  • R&D
  • New Product Launches
  • Product Upgradation
  • Customer redressal mechanism/program
  • Levels of support (such as silver, gold, and platinum)
  • Customer feedback/ project upgradation
  • License Used
  • Solutions/tools/products
  • Customers Satisfaction
  • Product Enhancement
  • Product Offerings
  • Remote Support
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Top SAMSUNG Features

#1 Product Features and Functionality / End User
#2 Product Features and Functionality / Solutions/Services offered
#3 Pre-sales Activities / Product Demos
#4 Solutions/Services offered / Software Tools
#5 End User / Small Enterprise (Revenue< 100 Million)

PARTICIPATING QUADRANTS

SAMSUNG has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific