SAMSUNG in Artificial Intelligence in Retail

Samsung helps tailor the customer experience within a holistic omnichannel strategy. Samsung helps in making effective marketing decisions and enhancing store management based on the objective analysis of customer behavior. Nexshop behavior Sensing collects and analyses data from in-store customers and their preferences. Retailers can allocate staff more strategically and confirm the effectiveness of marketing efforts. Samsung gives retailers analytics tools to tailor product mix, promotions, store layouts and the sales process to target customers. In-store shoppers can enjoy convenient shopping experiences while retailers get the tools they need to boost efficiency, delivering marketing content in real time.

USP :

Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.

BUYERS
VENDORS
EXPERTS
2.9
ANALYSTS

SAMSUNG detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
1.85
3.25
3.40
Product Features and Functionality
2.55
3.80
3.80
Product Differentiation
1.75
3.40
3.40
Product Quality and Reliability
2.35
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SAMSUNG has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Middle East and Africa

    9 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Product Maturity / Pre-sales Activities
    Product Demos
  • Product Maturity / Pre-sales Activities
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Pre-sales Activities
    Software Requirement Specification (SRS)
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Product Features and Functionality
    Customer Satisfaction
  • Product Maturity / Core features
    Pricing and Promotion
  • Product Maturity / Solutions/Services offered
    Consulting & Training
  • Product Maturity / Solutions/Services offered
    Support & Maintenance
  • Product Maturity / Type of Retail Support
    On-Site Support
  • Product Maturity
    Product Differentiation
  • Product Maturity
    Product Features and Functionality
WEAKNESSES
  • Product Maturity / Offerings
    Services
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / Core features
    Supply chain management
  • Product Maturity / Support Services
    Others (Please specify)
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity / Product Quality and Reliability
    Levels of support (such as silver, gold, and platinum)
  • Product Maturity / Product Quality and Reliability
    The customer redressal mechanism/program in case of customer complaints/grievances.
  • Product Maturity / Types of Product Innovation
    Customer feedback/ project upgradation
  • Product Maturity / Product Features and Functionality
    License Used
  • Product Maturity / Product Offerings
    Solutions/tools/products
  • Product Maturity / Product Features and Functionality
    Customers Satisfaction
  • Product Maturity / Product Differentiation
    Product Enhancement
  • Product Maturity
    Product Offerings
  • Product Maturity / Type of Retail Support
    Remote Support
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TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Solutions/Services offered
    Platform
  • Pre-sales Activities
    Proof of Concept
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • Support Services
    Sales Support
  • Support Services
    Technical Support
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Pre-sales Activities
    Product Demos
  • End User
    Small Enterprise (Revenue< 100 Million)

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