SAMSUNG in Artificial Intelligence in Retail

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SAMSUNG
Seoul, South Korea
1969
More than $100 BN
Enterprise
73 Likes
68 Buyers Negotiating

Summary

Samsung helps tailor the customer experience within a holistic omnichannel strategy. Samsung helps in making effective marketing decisions and enhancing store management based on the objective analysis of customer behavior. Nexshop behavior Sensing collects and analyses data from in-store customers and their preferences. Retailers can allocate staff more strategically and confirm the effectiveness of marketing efforts. Samsung gives retailers analytics tools to tailor product mix, promotions, store layouts and the sales process to target customers. In-store shoppers can enjoy convenient shopping experiences while retailers get the tools they need to boost efficiency, delivering marketing content in real time.

Discussions

Strengths
  • +14
    Platform
  • +13
    Software Tools
  • +8
    Large Enterprises (Revenue> 500 Million)
  • +7
    Medium sized enterprises
  • +6
    Small Enterprise (Revenue< 100 Million)
  • +5
    Customer Support
  • +11
    Dedicated Account Manager (DAM)
  • +9
    Product Demos
  • +10
    Proof of Concept
  • +6
    Sales Support
  • +8
    Software Requirement Specification (SRS)
  • +14
    Technical Support
  • +9
    Product Quality and Reliability
  • +7
    Customer Satisfaction
  • +10
    Pricing and Promotion
  • +14
    Consulting & Training
  • +5
    Support & Maintenance
  • +12
    On-Site Support
  • +8
    Product Differentiation
  • +6
    Product Features and Functionality
Cautions
  • -5
    Product Offerings
  • -13
    Remote Support
  • -11
    Customers Satisfaction
  • -12
    Product Enhancement
  • -14
    License Used
  • -11
    Solutions/tools/products
  • -8
    Customer feedback/ project upgradation
  • -7
    Customer redressal mechanism/program
  • -6
    Levels of support (such as silver, gold, and platinum)
  • -7
    New Product Launches
  • -6
    Product Upgradation
  • -10
    R&D
  • -5
    Services
  • -11
    Customer Intelligence
  • -12
    Demand forecasting
  • -9
    Supply chain management
  • -7
    Others (Please specify)
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