SAMSUNG in Artificial Intelligence in Retail

Samsung helps tailor the customer experience within a holistic omnichannel strategy. Samsung helps in making effective marketing decisions and enhancing store management based on the objective analysis of customer behavior. Nexshop behavior Sensing collects and analyses data from in-store customers and their preferences. Retailers can allocate staff more strategically and confirm the effectiveness of marketing efforts. Samsung gives retailers analytics tools to tailor product mix, promotions, store layouts and the sales process to target customers. In-store shoppers can enjoy convenient shopping experiences while retailers get the tools they need to boost efficiency, delivering marketing content in real time.

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USP :

Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.

BUYERS
VENDORS
EXPERTS
2.9
ANALYSTS
 

SAMSUNG detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Offerings
1.85
3.25
3.40
Product Features and Functionality
2.55
3.80
3.80
Product Differentiation
1.75
3.40
3.40
Product Quality and Reliability
2.35
3.50
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SAMSUNG has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    15 Participants

  • Niche Quadrant

    All-Middle East and Africa

    9 Participants

  • Niche Quadrant

    All-Asia-Pacific

    17 Participants

REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Solutions/Services offered
    Platform
  • Product Maturity / Solutions/Services offered
    Software Tools
  • Company Maturity / Viability
    total revenue for FY2016
  • Product Maturity / End User
    Large Enterprises (Revenue> 500 Million)
  • Product Maturity / End User
    Medium Enterprises (100 Million<Revenue<500 Million)
  • Product Maturity / End User
    Small Enterprise (Revenue< 100 Million)
  • Company Maturity
    Effectiveness of Organic Growth Strategy
  • Company Maturity
    Geographic Footprint
  • Company Maturity
    Mergers and Acquisitions Served
  • Company Maturity
    Viability
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Customer data analysis
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Payment Services mangement
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Product Recommendation
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Visual Search
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners-Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct presence - Asia-Pacific
WEAKNESSES
  • Product Maturity / Offerings
    Services
  • Product Maturity / Core features
    Customer Intelligence
  • Product Maturity / Core features
    Demand forecasting
  • Product Maturity / Core features
    Supply chain management
  • Company Maturity / How much percentage of your FY2016 revenue (approximate) was generated from the following financial industry vertical features?
    Market Forecasting
  • Company Maturity / How much percentage of your FY2016 revenue (approximate) was generated from the following financial industry vertical features?
    Predictive Merchandising
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Inventory and Demand Planning
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Others - financial sector feature
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Price Optimization
  • Company Maturity / Which of the following financial sector feature does your company cater to?
    Virtual Assistant
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Asia-Pacific
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Latin America
  • Company Maturity / What percentage of FY2016 revenue (approximate) was generated from the following applicable regions?
    Middle East and Africa
  • Product Maturity / Support Services
    Others (Please specify)
  • Company Maturity / Which of the following constitutes your partner ecosystem?
    Managed Service Providers
  • Company Maturity / Which of the following constitutes your partner ecosystem?
    OEMs
  • Company Maturity / Which of the following constitutes your partner ecosystem?
    Others please specify - constitutes your partner ecosystem
  • Product Maturity / Types of Product Innovation
    R&D
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    End User
  • Product Features and Functionality / Solutions
    Services offered
  • Solutions/Services offered
    Platform
  • Pre-sales Activities
    Proof of Concept
  • End User
    Medium Enterprises (100 Million<Revenue<500 ..
  • End User
    Small Enterprise (Revenue< 100 Million)
  • Support Services
    Technical Support
  • Support Services
    Sales Support
  • Pre-sales Activities
    Dedicated Account Manager (DAM)
  • Pre-sales Activities
    Product Demos

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