AI for Brilliant Customer Service. Msg.ai provides companies with a convenient, intelligent way to facilitate the best customer interactions on email, chat, and mobile, by maximizing business capacity and ensuring high-quality resolutions through AI. It Integrates AI into existing desk software enabling humans + AI to work together. AI responds immediately to simple, repeatable issues while also acting as the first line of defense, clarifying and gathering information, before handing it over to a human. It fully integrates with complex business systems like CRM, OMS, and inventory management to create a single channel experience that resolves issues and closes tickets, not simply responds.
To know the Msg.ai software better, the users can have a look at the website and go through the various features offered about it. For more information and a demo, the users can drop a request at the site and get across the demo soon https://www.netomi.com/request-demo
Detailed pricing for this company has not been disclosed, but it is in line with leading competitors in the market. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
Msg.ai understands customer intent better and faster than traditional AI
Deep learning natural language understanding (NLU): models similar dialogues to achieve high accuracy without accounting for every word or phrase
Natural conversations: uses proprietary algorithms for sentiment analysis, intent, and tone recognition to provide the optimal user experience
Multilingual: supports 30+ languages to connect with consumers across the globe
It takes effective resolution actions
Deep support learning helps AI select the most effective action that will resolve customer’s needs
Short and long-term memory recalls current and past conversations for every customer to provide the most helpful response
Contextual conversations take into account customer tone and sentiment, situational context, and external data to decide on the best action
Human-agent handoff hands complex and first-time issues over to a human agent within existing agent desk software, who responds within the same conversation thread
Anticipate needs: understands potential issues before customers reach out enabling the company to proactively engage and support
High aptitude for learning
Ongoing learning becomes more effective by experiencing more variations and scenarios, learning the way people do
Brand safety controls learn to handle more sophisticated conversations over time while always staying true to brand guidelines
Improves propensity recognition gets better at predicting propensity through customer behavior and feedback.