INBENTA TECHNOLOGIES INC in Bot Services

Inbenta’s support ticketing solution comprises ticket and email management, live chat, sentiment analysis, social media ticketing, and auto responses that enhance control over customer support of enterprises. Using NLP, the support ticket solutions help in answering the majority of customer questions and also connect them with a live agent when the questions seem complex. Inbenta offers its solutions both on-premises and on-cloud, and supports integration with various CRM platforms, such as Desk.com, Zendesk, mobile integration, service cloud integration, and the Facebook chatbot. Inbenta’s software is available in more than 20 languages. All its solutions are highly scalable with customized pricing to fit every client’s requirements. Inbenta also offers a Chatbot development platform powered by AI and NLU for its customers. Developers can deploy their bots on websites, messengers, and Skype using the Inbenta chatbot platform. In addition, it offers on-demand live chat support when the bots are unable to answer customer queries.

USP : Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

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INBENTA TECHNOLOGIES INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
Breadth and Depth of Product Offerings
2.60
2.90
Product Branding
3.25
3.70
Product Differentiation and Impact on Customer Value
2.95
3.60
Product Features and Functionality
3.35
3.70
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INBENTA TECHNOLOGIES INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Latin America

    16 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Interface Mode
    Text and RCS
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Company Maturity / Effectiveness of Organic Growth Strategy
    New Products Launched (Last 2 years)
  • Company Maturity / Viability
    Latest Revenue
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
WEAKNESSES
  • Product Maturity / Services
    Managed
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Product Maturity / Interface Mode
    Video
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / % Revenue from Regions
    Latin America
  • Company Maturity / % Revenue from Regions
    Middle East and Africa
  • Company Maturity / Partner Ecosystem
    Others please specify
  • Company Maturity / % Revenue from Regions
    Asia-Pacific
  • Company Maturity / Mergers and Acquisitions Strategy
    Mergers & Acquisitions
  • Company Maturity / Effectiveness of Organic Growth Strategy
    Business Expansion Strategy
  • Company Maturity / Effectiveness of Organic Growth Strategy
    R&D Spend
  • Company Maturity
    Viability
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Company Maturity / % Revenue from Regions
    Europe
  • Company Maturity
    Mergers and Acquisitions Strategy

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TOP FEATURES
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Product Features and Functionality
    Deployment Channels
  • Interface Mode
    Audio
  • Language Support
    less than 10
  • Interface Mode
    Text and RCS
  • Breadth and Depth of Product Offerings
    licenses
  • Language Support
    more than 10
  • Industry Vertical
    Travel & Hospitality
  • Industry Vertical
    Media and Entertainment

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INBENTA TECHNOLOGIES INC Presence in Bot Services

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