INBENTA TECHNOLOGIES INC in Bot Services

Inbenta’s support ticketing solution comprises ticket and email management, live chat, sentiment analysis, social media ticketing, and auto responses that enhance control over customer support of enterprises. Using NLP, the support ticket solutions help in answering the majority of customer questions and also connect them with a live agent when the questions seem complex. Inbenta offers its solutions both on-premises and on-cloud, and supports integration with various CRM platforms, such as Desk.com, Zendesk, mobile integration, service cloud integration, and the Facebook chatbot. Inbenta’s software is available in more than 20 languages. All its solutions are highly scalable with customized pricing to fit every client’s requirements. Inbenta also offers a Chatbot development platform powered by AI and NLU for its customers. Developers can deploy their bots on websites, messengers, and Skype using the Inbenta chatbot platform. In addition, it offers on-demand live chat support when the bots are unable to answer customer queries.

USP : Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

BUYERS
VENDORS
EXPERTS
2.5
ANALYSTS
 

INBENTA TECHNOLOGIES INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
Breadth and Depth of Product Offerings
2.60
2.90
Product Branding
3.25
3.70
Product Differentiation and Impact on Customer Value
2.95
3.60
Product Features and Functionality
3.35
3.70
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INBENTA TECHNOLOGIES INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Latin America

    16 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Services
    Professional
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Deployment Channels
    Social Media
WEAKNESSES
  • Product Maturity / Breadth and Depth of Product Offerings / ...
    Complex UI
    User interface needs to be more adept
  • Product Maturity / Products/Solutions Offered / Bot platform
    Difficult to understand and use
    The software is a bit tedious to operate
  • Product Maturity / Services
    Managed
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Interface Mode
    Video
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
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TOP FEATURES
  • Product Features and Functionality
    Interface Mode
  • Product Features and Functionality
    Language Support
  • Product Features and Functionality
    Deployment Channels
  • Interface Mode
    Audio
  • Language Support
    less than 10
  • Interface Mode
    Text and RCS
  • Breadth and Depth of Product Offerings
    licenses
  • Industry Vertical
    Travel & Hospitality
  • Language Support
    more than 10
  • Industry Vertical
    Government

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INBENTA TECHNOLOGIES INC Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com