Features of Webio are: 

  • Increases Customer Satisfaction: The AI chatbots developed by Webio works well and a customer wouldn’t feel that they are conversing with a machine that doesn’t understand their query.
  • Security: Webio doesn’t want their clients to compromise with security, and so they are currently based on Amazon Web Services Cloud, which is deemed to be one of the safest platforms.

USP : Webio specializes in building Conversational Middleware which helps to connect a company with its client. They help the company to utilize chatbots and blended AI, which enhances the business and to make the right decisions. Webio has designed the Propensity-X Indicator, which allows to detect the results of a conversation and increases engagement. They also believe that the controls should lie with the company so that they can develop themselves without the need of having to worry.

BUYERS
VENDORS
EXPERTS
1.5
ANALYSTS
 

WEBIO detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
1.55
4.15
3.80
Product Branding
2.75
4.25
4.10
Product Differentiation and Impact on Customer Value
2.20
3.75
2.85
Product Features and Functionality
1.90
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

WEBIO has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    23 Participants

  • Niche Quadrant

    All-North America

    23 Participants

  • Niche Quadrant

    BFSI-All

    26 Participants

STRENGTHS
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Professional
  • Product Maturity / Pre Sales Support
    Product Demos
WEAKNESSES
  • Product Maturity / Services
    Managed
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Industry Vertical
    Travel & Hospitality
  • Product Maturity / Interface Mode
    Video
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Language Support
  • Language Support
    less than 10
  • Interface Mode
    Text and RCS
  • Products/Solutions Offered / Bot Framework
    Bot platform
  • Deployment Channels
    Social Media
  • Channel for Delivery of Support Services
    Remote Support
  • Product Features and Functionality
    Interface Mode
  • Deployment Channels
    Websites
  • Industry Vertical
    Media and Entertainment

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Marie Stelle

Engagement Partner - 360Quadrants.com