Enhancing your customer experience is what OneView Business Intelligence Software targets. The powerful analytics platform leverages data analysis and visualization technology and integrates it into your organization’s call center. Currently, the platform supports integration with Cisco Call Manager and Cisco Contact Center. With customizable dashboards, gathering actionable insights from customer calls are made easier.
Being a product for organizations having their own call centers, OneView Pricing is license based on the organization.
Detailed pricing for this company has not been disclosed, but it is in line with the leading competitors in the market. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best OneView Pricing plans, contact the vendor.
A demo of the OneView analytics platform can be scheduled from the official website of the company. The demo includes an overview of the available solution and a discussion on the client's requirements or expectations. The demo can be scheduled online or even in the form of a physical meeting. The team conducting the demo helps to understand how the solution can be fitted to the organization’s needs.
OneView Business Intelligence Software Features-
- Real-Time Call Flow Automation- Automating the entire call flow in a visual manner helps keep track of every scenario. Better experience for customers with the automated call flow availability at the call center
- Graphical Dashboards- Multiple graphical dashboards to analyze different aspects of each call and client interaction. Customizable dashboards with drill-down capability to track any specific KPI that the organization may want to monitor
- Role-based authorization- Sharing sensitive call information with only authorized users, ensuring the privacy and sensitivity of the call records. Help in providing only necessary information to relevant stakeholder, aiding faster decision making
- Supporting and Improving Call Quality- Collection of data points relevant to the Call Quality like Latency, Jitter, or Call drop for technical support. Early identification to avoid issues and faster troubleshooting with the help of collected data