Nuance Communications caters to various industries, including financial services, government, healthcare, legal, manufacturing, education, and logistics. With a global footprint, the company continues to strengthen its product portfolio through new product launches and product upgradation in the market. In this pursuit, Nuance launched IVR to Digital as part of a series of its cognitive and conversational AI innovations for customer care in June 2017. Nuance IVR to Digital leverages the platform approach to connect customer touchpoints across the IVR and digital channels for a true omnichannel experience that resolves customer queries quickly and effectively. The company invests around 13% of its revenue in R&D efforts, which reduced from its previous yearâ€™s expenditures. Further, the company has continued its efforts to innovate in the AI domain using the strategies of partnerships and collaborations. Recently, in May 2017, it partnered with Deutsches Forschungszentrum fÃ¼r KÃ¼nstliche Intelligenz (DFKI GmbH), the worldâ€™s largest German research center for AI, dedicated to the development of AI methods and applications. Nuance opened an office at the DFKI campus in Saarbruecken to further advance cognitive and conversational AI innovations across several joint research initiatives, including the relationship between humans and in-car systems, as well as, AI applied to healthcare systems and omnichannel customer care.
Buyer, Software, SME