USP : Nuance drives AI innovations throughout the customer life cycle with focus on prediction, conversation, and analytics backed by cognitive engines and human assistance.
Use Case Maturity
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North America , Asia-Pacific , Europe , Middle East and Africa
NUANCE COMMUNICATIONS IVR Presence in Cognitive Analytics Solutions
Nuance Communications caters to various industries, including financial services, government, healthcare, legal, manufacturing, education, and logistics. With a global footprint, the company continues to strengthen its product portfolio through new product launches and product upgradation in the market. In this pursuit, Nuance launched IVR to Digital as part of a series of its cognitive and conversational AI innovations for customer care in June 2017. Nuance IVR to Digital leverages the platform approach to connect customer touchpoints across the IVR and digital channels for a true omnichannel experience that resolves customer queries quickly and effectively. The company invests around 13% of its revenue in R&D efforts, which reduced from its previous yearâ€™s expenditures. Further, the company has continued its efforts to innovate in the AI domain using the strategies of partnerships and collaborations. Recently, in May 2017, it partnered with Deutsches Forschungszentrum fÃ¼r KÃ¼nstliche Intelligenz (DFKI GmbH), the worldâ€™s largest German research center for AI, dedicated to the development of AI methods and applications. Nuance opened an office at the DFKI campus in Saarbruecken to further advance cognitive and conversational AI innovations across several joint research initiatives, including the relationship between humans and in-car systems, as well as, AI applied to healthcare systems and omnichannel customer care.
Internal Analyst, MnM
“Evolving strategic data and analytics Initiatives"
Sep 23, 2019
Nuance speech solutions push for exceptional accuracy through breakthroughs in artificial intelligence and deep learning and CognitiveScale''s Augmented Intelligence software helps businesses apply Artificial Intelligence
Internal Analyst, MnM
Other, Company Name Classified
Feb 26, 2019
The best part about Dragon is that you can acclimatize it to your way of speaking and the kind of words you use. Once it gets used to this, it starts using them instinctively. The interface is also very easy to use and is great for someone with who has difficulty typing. It is also great when you need to complete time-sensitive work like reports and papers. However, pronunciation must be clear, since we found it lacking in catching disfluencies in some instances.
Buyer, Software, SME
General Manager, Company Name Classified
“Love its accuracy, but can be a little tricky for beginners."
Feb 22, 2019
Despite being a fairly decent typist, I needed something to increase my output. Dragon NS pleasantly surprised me with how easy it made executing my voice commands! Not only does it understand what I’m saying, it also navigates easily through tables and columns. It also has a wide database of spellings so the risk of misspelling is really low! The only slight issue I have with it is that apart from a few programs like Excel and Word, I cannot use DNS in others like OneNote. But this probably something that Microsoft needs to look into as well. All in all, a great product for typing, especially even things like special punctuation