Nuance IVR Reviews & Details

USP : Nuance drives AI innovations throughout the customer life cycle with focus on prediction, conversation, and analytics backed by cognitive engines and human assistance.

2.5
BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

NUANCE COMMUNICATIONS IVR detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Quality and Reliability
4.15
0.00
0.00
Product Features and Functionality
3.60
3.95
3.70
Breadth and Depth of Product Offering
5.00
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS IVR has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    15 Participants

  • Niche Quadrant

    All-Europe

    17 Participants

STRENGTHS
  • Product Maturity / Categories of Cognitive Computing for Pri...
    Speech
  • Product Maturity / Application
    Text Recognition
  • Product Maturity / Deployment model
    Hosted/On Cloud
  • Product Maturity / Deployment model
    On - Premises
  • Product Maturity / Services Offered
    Deployment & Integration Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Services Offered
    Technology Consulting
  • Product Maturity / Mode of delivery
    Full Time Equivalent
  • Product Maturity / Mode of delivery
    Susbcription/Licensing
  • Product Maturity / Categories of Cognitive Computing for Pri...
    Language
  • Product Maturity / Categories of Cognitive Computing for Pri...
    Search
  • Product Maturity / Categories of Cognitive Computing for Pri...
    Vision
  • Product Maturity / Core features
    Adaptive
  • Product Maturity / Core features
    Contextual
  • Product Maturity / Core features
    Interactive
  • Product Maturity / Core features
    Iterative
  • Product Maturity / Core features
    Stateful
  • Product Maturity / Application
    Chatbots
WEAKNESSES
  • Product Maturity / Cost & Units
    Cost & Units - Per Gb
  • Product Maturity / Cost & Units
    Cost & Units - Per Minute
  • Product Maturity / Cost & Units
    Cost & Units - Per Tps
  • Product Maturity / Mode of delivery
    Per Users Basis
  • Product Maturity / Categories of Cognitive Computing for Pri...
    Knowledge
  • Product Maturity / Core features
    Human Brain
  • Product Maturity / Application
    Risk Assesement
  • Product Maturity / Application
    Video Survelliance
  • Product Maturity / Application
    Data Pattern Recognition
  • Product Maturity / Application
    E-learning
  • Product Maturity / Application
    Face Detection
  • Product Maturity / Application
    Fraud Detection
  • Product Maturity / Application
    Sentimental Analysis
  • Product Maturity / Application
    Social Media Monitoring
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TOP USECASES
  • Wealth Management
  • Virtual Assitant For Wealth Advisory, Branch Enquiries,Contact Centre, Mobile Banking
  • Application Testing
  • Financial Analytics
  • Digital Compliance Operations
TOP FEATURES
  • Product Features and Functionality
    Application
  • Product Features and Functionality
    Core features
  • Product Features and Functionality
    Categories of Cognitive Computing for Pricin..
  • Application
    Text Recognition
  • Core features
    Interactive
  • Application
    Data Pattern Recognition
  • Services Offered
    Support & Maintenance
  • Services Offered
    Deployment & Integration Services
  • Services Offered
    Technology Consulting
  • Deployment model
    On - Premises

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NUANCE COMMUNICATIONS IVR Presence in Cognitive Analytics Solutions

Questions & Answers

TOP REVIEWS

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Internal Analyst,MnM
Internal Analyst, MnM
#8 in Cognitive Analytics Solutions

“Evolving strategic data and analytics Initiatives"

(*)(*)(*)(*)( )4
Nuance speech solutions push for exceptional accuracy through breakthroughs in artificial intelligence and deep learning and CognitiveScale''s Augmented Intelligence software helps businesses apply Artificial Intelligence
Internal Analyst,MnM
Internal Analyst, MnM
#8 in Cognitive Analytics Solutions

“Cognitive automation"

(*)(*)(*)(*)(*)5
Nuance Communications has been a pioneer in speech recognition and virtual assistant technology. It powers by advances in cloud and cognitive computing
Other,Company Name Classified
Other, Company Name Classified
#8 in Cognitive Analytics Solutions

“Amazing product!"

(*)(*)(*)(*)( )4
The best part about Dragon is that you can acclimatize it to your way of speaking and the kind of words you use. Once it gets used to this, it starts using them instinctively. The interface is also very easy to use and is great for someone with who has difficulty typing. It is also great when you need to complete time-sensitive work like reports and papers. However, pronunciation must be clear, since we found it lacking in catching disfluencies in some instances.
General Manager,Company Name Classified
General Manager, Company Name Classified
#8 in Cognitive Analytics Solutions

“Love its accuracy, but can be a little tricky for beginners."

(*)(*)(*)( )( )3
Despite being a fairly decent typist, I needed something to increase my output. Dragon NS pleasantly surprised me with how easy it made executing my voice commands! Not only does it understand what I’m saying, it also navigates easily through tables and columns. It also has a wide database of spellings so the risk of misspelling is really low! The only slight issue I have with it is that apart from a few programs like Excel and Word, I cannot use DNS in others like OneNote. But this probably something that Microsoft needs to look into as well. All in all, a great product for typing, especially even things like special punctuation

TOP NEWS


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Marie Stelle

Engagement Partner - 360Quadrants.com