24/7 CUSTOMER INC in Contact Center Analytics Solutions

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24/7 CUSTOMER INC
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San Jose, California, US
2000
Enterprise
52 Likes
82 Buyers Negotiating

Summary

Features

  • Extreme quality efforts: 24/7 Customer Inc has a good reputation in the market as one of the best contact centre analytics solutions. It collects behavioural data, transactional history, along with other analytics data to understand the customer needs and cater to it.
  • Omnichannel interaction experience: This software helps your business organizations in connecting to its customers through various seamless channels such as Mobile, PC, and others.
  • 24/7 Customer service: You can avail the best in class customer service using this software and can undoubtedly deliver a unique experience to the customers. AI was driven IVR, automatic messaging, and so on can assist your business gain new heights.

Popular Comparisons

Discussions

Strengths
  • +6
    Delivery - Direct
  • +12
    Machine Learning
  • +14
    Natural Language Processing (NLP)
  • +13
    Remote Support
  • +14
    Subscription / Licensing
  • +13
    Customer Experience Management
  • +10
    Historical Reporting
  • +9
    Log Management
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +9
    Consulting services
  • +8
    Training, Support and maintanence services
  • +5
    Customer Support
  • +11
    Dedicated Account Manager (DAM)
  • +9
    Product Demos
  • +10
    Proof of Concept
  • +6
    Sales Support
  • +8
    Software Requirement Specification (SRS)
Cautions
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -5
    Artificial Intelligence
  • -13
    Data Extraction and Mining
  • -11
    On-Premise
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -6
    Appication Performance Report
  • -8
    Automatic Call Distributor
  • -7
    Customizable reprts and Dashboards
  • -9
    Export and Share
  • -8
    Funnel Analysis
  • -11
    Real-time monitoring and reporting
  • -11
    Other Technologies Supported
  • -10
    Managed Services
  • -11
    Any other professional services
  • -7
    Other Support Services
  • -5
    Performance Analytics
  • -14
    Predictive Analytics

24/7 CUSTOMER INC Reviews

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Buyer, Ecommerce

5
Feb 03, 2020

“Outstanding performance”

This company has excellent customer service and provides effortless customer experience to businesses and many other platforms.
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Buyer, Technology Consultant

5
Feb 03, 2020

“Provide facilities but still need work”

24/7 provides free Cabs to its customers. This becomes the best benefit but didn''t have a great management system in it. This company had great potential to becomes the best in its field but had to improve its management system.
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Buyer, Software, SME

5
Jan 29, 2020

“Premium Contact Center Analytics Software”

24/7 customer inc is one of the most premium contact center analytics software that has turned the tables on. Great software to accumulate market and customer data to convert leads into prospective sales.
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Buyer, Software, SME

5
Jan 29, 2020

“Turn leads into sales”

24/7 is one of the most impressive software that can help you convert prospective leads into sales. The software accumulates behavioral data, transactional history and other important data to help your company in better prospects.
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