24/7 CUSTOMER INC in Contact Center Analytics Solutions

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24/7 CUSTOMER INC
Online
San Jose, California, US
2000
Enterprise
52 Likes
82 Buyers are Negotiating "Group Buyer Deal"

24/7 CUSTOMER INC USP

24/7 Customer Inc is a pioneer in this aspect of connecting your business to its customers. It helps the organizations to interact with their customers through different processes such as IVR, messages or any other platforms. It is particularly beneficial to the retail sectors in serving the needs of their customers and attending better services. It helps in understanding your customer intent and the AI along with HI bonds together to work as a single unit, thereby personalizing your customer services. Request 24/7 CUSTOMER INC Pricing to get more information.

Summary

Features

  • Extreme quality efforts: 24/7 Customer Inc has a good reputation in the market as one of the best contact centre analytics solutions. It collects behavioural data, transactional history, along with other analytics data to understand the customer needs and cater to it.
  • Omnichannel interaction experience: This software helps your business organizations in connecting to its customers through various seamless channels such as Mobile, PC, and others.
  • 24/7 Customer service: You can avail the best in class customer service using this software and can undoubtedly deliver a unique experience to the customers. AI was driven IVR, automatic messaging, and so on can assist your business gain new heights.

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“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
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24/7 CUSTOMER INC
82 Buyers Negotiating
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Strengths
  • +6
    Delivery - Direct
  • +12
    Machine Learning
  • +14
    Natural Language Processing (NLP)
  • +13
    Remote Support
  • +14
    Subscription / Licensing
  • +13
    Customer Experience Management
  • +10
    Historical Reporting
  • +9
    Log Management
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +9
    Consulting services
  • +8
    Training, Support and maintanence services
  • +5
    Customer Support
  • +11
    Dedicated Account Manager (DAM)
  • +9
    Product Demos
  • +10
    Proof of Concept
  • +6
    Sales Support
  • +8
    Software Requirement Specification (SRS)
Weaknesses
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -5
    Artificial Intelligence
  • -13
    Data Extraction and Mining
  • -11
    On-Premise
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -6
    Appication Performance Report
  • -8
    Automatic Call Distributor
  • -7
    Customizable reprts and Dashboards
  • -9
    Export and Share
  • -8
    Funnel Analysis
  • -11
    Real-time monitoring and reporting
  • -11
    Other Technologies Supported
  • -10
    Managed Services
  • -11
    Any other professional services
  • -7
    Other Support Services
  • -5
    Performance Analytics
  • -14
    Predictive Analytics

24/7 CUSTOMER INC Reviews

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Buyer, Technology Consultant

5
Feb 03, 2020

“Provide facilities but still need work”

24/7 provides free Cabs to its customers. This becomes the best benefit but didn''t have a great management system in it. This company had great potential to becomes the best in its field but had to improve its management system.
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Buyer, Ecommerce

5
Feb 03, 2020

“Outstanding performance”

This company has excellent customer service and provides effortless customer experience to businesses and many other platforms.
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Buyer, Software, SME

5
Jan 29, 2020

“Turn leads into sales”

24/7 is one of the most impressive software that can help you convert prospective leads into sales. The software accumulates behavioral data, transactional history and other important data to help your company in better prospects.
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Buyer, Software, SME

5
Jan 29, 2020

“Premium Contact Center Analytics Software”

24/7 customer inc is one of the most premium contact center analytics software that has turned the tables on. Great software to accumulate market and customer data to convert leads into prospective sales.
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Company Size :
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  SME
  Startup