Altitude Xperience Pricing & Demo

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Altitude Xperience

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San Francisco, California, US

2013

Below $10 MN

Enterprise

21 Likes

71 Buyers Negotiating

Product Overview

Features :

A few key features of Altitude Contact Center Analytics Solutions include:

Integration with other systems: If any organization requires to employ third-party systems, Altitude's contact centre platform can be integrated quickly and without any modifications with different CRM systems and contact centre applications.
Improves consumer satisfaction: The platform helps in solving consumer queries around the clock. It can manage complex customer demands by routing them to smart and experienced persons which boosts not only the efficiency but also consumer satisfaction and relations.
Empower the agents: To be capable of granting consumers the most high-grade customer experience, agents require appropriate tools. This platform can assist in collecting all the applications, customer intelligence, and an information base on a separate screen. This authorizes agents to handle all interactions, unmindful of the channel.

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Discussions

Strengths

+12

Hosted / On-Cloud
+6

Delivery - Direct
+14

Natural Language Processing (NLP)
+11

On-Premise
+13

Remote Support
+14

Subscription / Licensing
+6

Appication Performance Report
+8

Automatic Call Distributor
+13

Customer Experience Management
+7

Customizable reprts and Dashboards
+9

Export and Share
+10

Historical Reporting
+9

Log Management
+11

Real-time monitoring and reporting
+10

Risk and Compliance Management
+12

Workforce Optimization
+14

Other Applications
+9

Consulting services
+8

Training, Support and maintanence services
+11

Any other professional services

Cautions

-9

Channel Supported
-7

Delivery - Through Partners / Third-Party Vendors
-5

Artificial Intelligence
-13

Data Extraction and Mining
-12

Machine Learning
-12

On-Site Support
-6

Other Technology Used
-13

Full Time Equivalent
-5

Per User Basis
-8

Funnel Analysis
-5

Voice User Interface Report
-11

Other Technologies Supported
-10

Managed Services
-11

Dedicated Account Manager (DAM)
-7

Other Support Services
-10

Proof of Concept
-8

Software Requirement Specification (SRS)
-13

Cross Channel Analytics
-14

Predictive Analytics
-6

Text Analytics

Altitude Xperience Reviews

Buyer, Technology Consultant

Jan 29, 2020

“Compatible and Effective”

This platform can easily integrate with CRM systems and different contact centre applications to enhance accuracy and consistency. This makes it flexible and open to not only other applications but also a very cost-effective option. It also provides around the clock customer support, which is a very competent driving force for users.

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Buyer, Technology Consultant

Jan 29, 2020

“Giving the agents and consumers the control”

There are a lot of contact centre platforms that focus only on solving customer queries and ignoring various other vital aspects. One of them is giving the agents the right and all the necessary details and tools to help consumers in a better and faster way. This is an excellent method to increase agents’ control over the situation.

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