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Ameyo Proactive Outbound
Online
Sunnyvale, California , United States of America
2003
Enterprise
44 Likes
62 Buyers are Negotiating "Group Buyer Deal"

Ameyo Proactive Outbound USP

Ameyo helps organizations to connect, serve, and support their clients. It provides a flexible all in one solution that allows users to have a personalized interaction with each customer via multiple channels. This analytics solution aims to aid different organizations to enhance their productivity and meet all the requirements of its consumers. For monitoring the overall performance, the platform gives channel-wise reporting as well.

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Summary

Single View of Customer: This platform lets the organization track the missed interactions and helps in efficiently resolving them. With real-time CRM updation, the consumer information can be updated more efficiently and receive faster responses.
Social: The intelligent contact centre platform diversifies the consumers' interactions with different social media platforms that can help businesses to improve their response time.
Voice: For an excellent result, the platform supports inbound and outbound call centre for creating a rich user experience every time. The CTI integration helps it in integrating with existing solutions as well.

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“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
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Ameyo Proactive Outbound
62 Buyers Negotiating
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Strengths
  • +6
    Delivery - Direct
  • +7
    Delivery - Through Partners / Third-Party Vendors
  • +13
    Data Extraction and Mining
  • +12
    Machine Learning
  • +14
    Natural Language Processing (NLP)
  • +12
    On-Site Support
  • +13
    Remote Support
  • +14
    Subscription / Licensing
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +10
    Historical Reporting
  • +9
    Log Management
  • +11
    Real-time monitoring and reporting
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +9
    Consulting services
  • +10
    Managed Services
  • +8
    Training, Support and maintanence services
Weaknesses
  • -5
    Artificial Intelligence
  • -11
    On-Premise
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -6
    Appication Performance Report
  • -8
    Automatic Call Distributor
  • -9
    Export and Share
  • -8
    Funnel Analysis
  • -11
    Other Technologies Supported
  • -11
    Any other professional services
  • -7
    Other Support Services
  • -14
    Predictive Analytics
  • -7
    Other Services
  • -8
    Governmnet and Defense
  • -13
    IT
  • -6
    Media and Entertainment
  • -14
    Telecommunication
  • -5
    Transportation and Logistics
  • -9
    Travel and Hospitality

Ameyo Proactive Outbound Reviews

user-icon

Buyer, Software, SME

5
Jan 29, 2020

“For the customers”

The company''s platform is very customer-centric and tries to enhance and make user interaction simple and easy. It stores all the consumer call logs as well as all the conversation threads, which helps the organizations monitoring and improving their system. It binds together all client associations into logical discussions for a consistent client journey.
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user-icon

Buyer, Software, SME

5
Jan 29, 2020

“A whole new way to interact”

Ameyo''s contact centre analytics solution provides various users, organizations, and businesses a smarter, easier, and more fluid way to enrich the customer experience. For engaging with experts, the platform supports a host of ways like email, voice, web chat, in-app chat, and a few others.
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