Are you from this Company ?
Aspect Via Cloud Contact Center
Online
Chelmsford, Massachusetts, US
1973
$500MN to $1BN
Enterprise
80 Likes
76 Buyers are Negotiating "Group Buyer Deal"

Aspect Via Cloud Contact Center USP

Aspect Software is an American multinational call center technology and customer experience software from Aspect Software Inc. Company. It ensures the best enterprise call center services and is a cloud-based contact center analytics platform. It provides the best contact center and workforce optimization software solutions along with features such as automated live interactions with customers, optimization of workforce and engagement of employees, higher scalable deployments and much more. It helps you in managing your performance and most importantly, aids in optimizing your services in a much-enhanced way. Request Aspect Via Cloud Contact Center Pricing to get more information.

Summary

Features

Automatic Call Distribution: This is an automatic feature of this software that does some tasks like automatically selecting to contact routing, agent skill selection and also to contact recording.

Multi-Channel: This software has multi-channel catering to customers demands in a broad range of ways that can connect them to business services such as including voice, email, webchat, SMS and social media channels.

Audio and Video: This software possesses an enhanced feature such as audio support and audio-video conversation support between enterprise contact centres and customers on mobile apps.

Discussions

1
Add Requirements
Added Requirements
“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
2
Select Vendors
Aspect Via Cloud Contact Center
76 Buyers Negotiating
3
Send Requirement
Get Vendors & Experts Response To Each Requirement Within Hours.
Requirements submitted successfully.
ops! Something went wrong. Please try again later.
Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +13
    Data Extraction and Mining
  • +14
    Natural Language Processing (NLP)
  • +12
    On-Site Support
  • +13
    Remote Support
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +8
    Automatic Call Distributor
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +9
    Export and Share
  • +10
    Historical Reporting
  • +11
    Real-time monitoring and reporting
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +11
    Other Technologies Supported
  • +11
    Any other professional services
  • +5
    Customer Support
Weaknesses
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -5
    Artificial Intelligence
  • -12
    Machine Learning
  • -11
    On-Premise
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -8
    Funnel Analysis
  • -9
    Log Management
  • -10
    Risk and Compliance Management
  • -10
    Managed Services
  • -11
    Dedicated Account Manager (DAM)
  • -10
    Proof of Concept
  • -8
    Software Requirement Specification (SRS)
  • -14
    Predictive Analytics
  • -9
    Banking
  • -7
    Energy and Utilities
  • -10
    Financial Services and Insurance
  • -8
    Governmnet and Defense
  • -13
    IT

Aspect Via Cloud Contact Center Reviews

user-icon

Buyer, Technology Consultant

5
Jan 29, 2020

“Good availability of customer care”

Customer care available always and supports well as they can and solve customer problems. If you are looking forward to optimizing workforce in a better way and at the same time, cater your customers with their exact requirements, this software will deliver you the best data with its AI.
Read less Read more
Useful (0) Not useful (0)
user-icon

Buyer, Technology Consultant

5
Jan 29, 2020

“Excellent client support service”

Good Call centre support to the customer with blends of features that give many options to the customer including audio, audio-video support. Works great in the optimization of the workforce, better customer interaction and assists in optimally catering the customers.
Read less Read more
Useful (0) Not useful (0)
I agree to 360Quadrants Terms of use and privacy policy
Success
info
Error
Company Size :
  Enterprise
  SME
  Startup