Aspect Via Cloud Contact Center Pricing & Demo

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Aspect Via Cloud Contact Center

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Chelmsford, Massachusetts, US

1973

$500MN to $1BN

Enterprise

80 Likes

76 Buyers Negotiating

Product Overview

Features

● Automatic Call Distribution: This is an automatic feature of this software that does some tasks like automatically selecting to contact routing, agent skill selection and also to contact recording.

● Multi-Channel: This software has multi-channel catering to customers demands in a broad range of ways that can connect them to business services such as including voice, email, webchat, SMS and social media channels.

● Audio and Video: This software possesses an enhanced feature such as audio support and audio-video conversation support between enterprise contact centres and customers on mobile apps.

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Discussions

Strengths

+12

Hosted / On-Cloud
+6

Delivery - Direct
+13

Data Extraction and Mining
+14

Natural Language Processing (NLP)
+12

On-Site Support
+13

Remote Support
+14

Subscription / Licensing
+6

Appication Performance Report
+8

Automatic Call Distributor
+13

Customer Experience Management
+7

Customizable reprts and Dashboards
+9

Export and Share
+10

Historical Reporting
+11

Real-time monitoring and reporting
+5

Voice User Interface Report
+12

Workforce Optimization
+14

Other Applications
+11

Other Technologies Supported
+11

Any other professional services
+5

Customer Support

Cautions

-7

Delivery - Through Partners / Third-Party Vendors
-5

Artificial Intelligence
-12

Machine Learning
-11

On-Premise
-6

Other Technology Used
-13

Full Time Equivalent
-5

Per User Basis
-8

Funnel Analysis
-9

Log Management
-10

Risk and Compliance Management
-10

Managed Services
-11

Dedicated Account Manager (DAM)
-10

Proof of Concept
-8

Software Requirement Specification (SRS)
-14

Predictive Analytics
-9

Banking
-7

Energy and Utilities
-10

Financial Services and Insurance
-8

Governmnet and Defense
-13

IT

Aspect Via Cloud Contact Center Reviews

Buyer, Technology Consultant

Jan 29, 2020

“Excellent client support service”

Good Call centre support to the customer with blends of features that give many options to the customer including audio, audio-video support. Works great in the optimization of the workforce, better customer interaction and assists in optimally catering the customers.

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