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Bright Pattern
Online
San Bruno, California, United States of America
2009
Enterprise
56 Likes
73 Buyers are Negotiating "Group Buyer Deal"

Bright Pattern USP

Bright Pattern is a provider of multichannel cloud-based contact centre software. The company's software aims to enhance its capabilities and reliability by offering an easy to set up and scalable solution. The contact centre analytics software offered by Bright Pattern is powerful and flexible while also allows users to create new channels without much trouble. The consumers are automatically guided to the exact resources of their needs. Request Bright Pattern Pricing to get more information.

Summary

Features:

The features of Bright Pattern contact center software include:
  • Bots and AI capabilities: To boost consumer experience, this platform allows automating routine interactions and gather necessary information for a more realistic and human experience. With the help of bots, more manageable tasks can be automated, which increases productivity.
  • Cloud-based SaaS: This cloud call centre platform reduces costs as there is no requirement of any physical infrastructure and can be accessed from anywhere around the globe. Being on the cloud also increases flexibility and scalability.
  • ACD capable: ACD or Automatic Call Distributor is a handy feature as it automatically routes the users' call to the best available agent to strengthen the workflow and increase productivity and save time.

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“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
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Bright Pattern
73 Buyers Negotiating
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Strengths
  • +6
    Delivery - Direct
  • +7
    Delivery - Through Partners / Third-Party Vendors
  • +5
    Artificial Intelligence
  • +13
    Data Extraction and Mining
  • +12
    Machine Learning
  • +14
    Natural Language Processing (NLP)
  • +11
    On-Premise
  • +6
    Other Technology Used
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +10
    Historical Reporting
  • +9
    Log Management
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +8
    Training, Support and maintanence services
  • +11
    Any other professional services
Weaknesses
  • -6
    Product Variants
  • -13
    Remote Support
  • -13
    Full Time Equivalent
  • -5
    Per User Basis
  • -8
    Automatic Call Distributor
  • -9
    Export and Share
  • -8
    Funnel Analysis
  • -11
    Real-time monitoring and reporting
  • -11
    Other Technologies Supported
  • -9
    Consulting services
  • -10
    Managed Services
  • -5
    Customer Support
  • -11
    Dedicated Account Manager (DAM)
  • -7
    Other Support Services
  • -10
    Proof of Concept
  • -6
    Sales Support
  • -14
    Predictive Analytics
  • -9
    Banking
  • -7
    Energy and Utilities
  • -8
    Governmnet and Defense

Bright Pattern Reviews

user-icon

Buyer, Software, SME

5
Jan 29, 2020

“Future of call centre support”

Bright pattern''s contact centre platform uses intelligent and useful techniques to make user interactions easy and friendly. As the platform is cloud-based, it makes it even more flexible and scalable, and the organizations can deploy it anywhere at very affordable prices.
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Useful (0) Not useful (0)
user-icon

Buyer, Software, SME

5
Jan 29, 2020

“Convenient and cost-effective”

For an efficient and fast workflow, this platform takes advantage of the bot and AI capabilities. The use of bot helps not only in automating tasks but also in increasing productivity and overall growth. While the AI features help in deducing crucial user interaction data.
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Useful (0) Not useful (0)
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Company Size :
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  SME
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