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CallFinder
South Burlington, Vermont, United States of America
1990
Enterprise
59 Likes
69 Buyers Negotiating

CallFinder USP

Callfinder is a leading company that provides speech analytics technology. It is cloud-based and technologically advanced. It helps to trace keywords and phrases in your recorded calls.

The solutions provided by the company helps in identifying key metrics and hence, can help in improving agent performance. It is not only sturdy and efficient but also affordable. It provides a seamless customer experience. Callfinder works with all kinds of industries from big to small, from travel to finance and even healthcare. Request CallFinder Pricing to get more information.

Summary

Features

● Fully automated- Callfinder exposes and reports automatically on your agent's performance and provides insight into customer’s reasons for calling

● Highly scalable- The technology is highly scalable and caters to a wide range of industries.

● Management Visibility- Callfinder helps in gaining 100% visibility into your members or agents conversations.

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“I am looking for a Contact Center Analytics Solutions in north America. My budget is $50,000. Looking to buy in 15 days.”
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CallFinder
69 Buyers Negotiating
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Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +5
    Artificial Intelligence
  • +13
    Data Extraction and Mining
  • +12
    Machine Learning
  • +14
    Natural Language Processing (NLP)
  • +11
    On-Premise
  • +13
    Remote Support
  • +5
    Per User Basis
  • +14
    Subscription / Licensing
  • +8
    Automatic Call Distributor
  • +13
    Customer Experience Management
  • +9
    Log Management
  • +10
    Risk and Compliance Management
  • +12
    Workforce Optimization
  • +14
    Other Applications
  • +9
    Consulting services
  • +8
    Training, Support and maintanence services
  • +11
    Any other professional services
  • +5
    Customer Support
Cautions
  • -6
    Appication Performance Report
  • -7
    Customizable reprts and Dashboards
  • -9
    Export and Share
  • -10
    Historical Reporting
  • -5
    Voice User Interface Report
  • -13
    Breadth and Depth of Product Offerings
  • -14
    Product Features and Functionality
  • -13
    Products Offered
  • -9
    Customer Redressal Mechanism/Program
  • -8
    Level of Support
  • -9
    Channel Supported
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -8
    Funnel Analysis
  • -11
    Real-time monitoring and reporting
  • -11
    Other Technologies Supported
  • -10
    Managed Services
  • -7
    Other Support Services
  • -7
    Other Services

CallFinder Reviews

user-icon

Buyer, Software, SME

5
Jan 30, 2020

“Great product for Call centres”

It is great for call centres to scale their business. It ensures compliance when adjudicating claims. It maximizes efficiency and helps in focusing on transactional behaviors.
Useful (0) Not useful (0)
user-icon

Buyer, Software, SME

5
Jan 30, 2020

“Innovative product”

The speech analytics software developed by Callfinder us highly innovative. The team at call finder is top-notch, professional, and ready to help at all times. It offers excellent support to business and is easy to use. The software is up and running without taking much time for set-up.
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Company Size :
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  SME
  Startup