CallMiner registers its presence in the contact center analytics market with a number of solutions such as CallMiner Eureka, CallMiner myEureka, CallMiner EurekaLive, CallMiner Eureka API and CallMiner Eureka Xchange that can be deployed on-premises and on-demand. Request
CallMiner Eureka Pricing to get more information.
CallMiner Eureka, the speech analytics software from the company, automates the process of accessing and analyzing large volumes of customer interactions across all communication channels. The product enables contact center to improve agent performance, ensure compliance and minimize risks, reduce operational costs, and enhance customer experience. The company offers Eureka starter, a search discovery analytics solution and Eureka Enterprise, which provides full speech and text analytics capabilities, for its CallMiner Eureka platform. CallMiner myEureka provides contact center managers, supervisors, and agents access to the feedback driven by the company’s speech analytics software. CallMiner EurekaLive provides contact center executives with real-time feedback and recommends the next course of action by monitoring in-progress calls and delivering instant alerts. The company provides a comprehensive solution set including speech analytics, cross-channel analytics, predictive analytics, performance analytics and text analytics along with other solutions such as sentiment analytics.