Cisco Webex Contact Center Reviews & Details

Cisco Webex Contact Center deploys predictive analytics to provide personalized recommendations to customers when they are interacting with the contact center agents or customer service representatives assisting them in decision-making. It provides advanced calling metrics, which help users to identify anomalies or problem points and their root causes, thus enabling the users to formulate a solution. By leveraging the operation efficiency analytics, facilitated by CACC, contact centers can reduce the number of repeat calls from customers, track agent/customer representative performance, analyze call history, optimize call routing, and automate calls. Cisco Webex Contact Center can be deployed on-premises, in which all components of the analytics ecosystem are deployed on the client site. On the other hand, in an on-cloud deployment, the data ingestion software applications are installed on the client site and the analytics engine in the CACC is on-cloud.

USP : Cisco registers its presence in the contact center analytics market with its analytics offering – Cisco Connected Analytics for Contact Center (CACC). It is a bundle of software and services, which includes an analytics engine, comprising software components for data integration and analytics; and services, such as Cisco data and decision science services.

BUYERS
VENDORS
EXPERTS
3.5
ANALYSTS
 

CISCO SYSTEMS INC detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.35
4.40
4.15
Product Features and Functionality
4.00
4.20
4.45
Delivery
4.90
4.05
3.65
Support Services
5.00
4.75
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CISCO SYSTEMS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Support Services
    Customer Redressal Mechanism/Program
  • Product Maturity / Support Services
    Level of Support
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Log Management
WEAKNESSES

Have you EVER used CISCO SYSTEMS INC Products?

Share your experience with potential buyers.

TOP FEATURES
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Support Services
    Level of Support
  • Services Offered
    Consulting services
  • Technology Supported
    Voice User Interface Report
  • End Users
    Banking
  • End Users
    Financial Services and Insurance
  • Solution Delivery
    Delivery - Direct
  • Technology Used
    Data Extraction and Mining

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

CISCO SYSTEMS INC Presence in Contact Center Analytics Solutions

Questions & Answers

TOP REVIEWS

Get help

BE THE FIRST ONE TO REVIEW

Share your experience with potential buyers.

TOP NEWS