Enghouse Interactive is an established software and services provider for multichannel contact centers, self-service, solutions, attendant operator consoles, and WFO solutions, with a global presence across various industries. It focuses on strengthening its expertise in contact center analytics through organic as well as inorganic growth strategic initiatives. The company has made acquisitions and strategic partnerships to expand and diversify its customer engagement analytics solutions, including contact center analytics. In this pursuit, the company acquired CTI Group, which would help in strengthening the telecommunications operator solutions portfolio of the company by offering a carrier-grade analytics platform for cost analysis, allocation, and cost recovery, and also enables service providers to mine their customer data to maintain a competitive advantage. Further, Enghouse also partners with significant industry players, such as Nexon and GENBAND to expand its contact center analytics portfolio, as well as increase its customer base. The company leverages from itshttps://www.verint.com/partners/customer-engagement-optimization/index.html partner network of channel sales partners, technology partners, OEMs, distributors, and VARs to deliver its contact center solutions across the globe. Looking at its organic growth strategy, Enghouse spends a significant amount of its annual revenue to enhance its capabilities and build on its contact center analytics technology through product developments and new product launches. Recently, in July 2016, Enghouse Interactive added new features and functionalities to its Contact Center Service Provider 7.2 (CCSP), which enabled the cloud contact center platform to streamline its workflow and enhance usability to increase the productivity and revenue, while lowering the Total Cost of Ownership (TCO).