EngHouse Interactive Contact Center Reviews & Details

The key benefits, delivered through the contact center solution portfolio, include a unified view across all contact center operations, increased agent productivity, multiple deployment methods and platform independence, optimized resource management through intelligent routing and tools for administration and agent optimization, increased first-call resolution, and support for various channels of communication on a single interface. EngHouse Interactive Contact Center solution of the company - Enterprise Contact Center: Enterprise (CCE) is a highly adaptable, omnichannel platform that enables contact centers to deliver a superior customer experience through an omnichannel routing engine.

USP : EngHouse Interactive Contact Center is contact center solutions for SMEs, enterprises, service providers, and outbound communication platforms.

BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

ENGHOUSE INTERACTIVE detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.05
2.95
2.75
Product Features and Functionality
3.10
3.15
3.45
Delivery
1.95
3.15
1.75
Support Services
2.85
3.40
3.45
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

ENGHOUSE INTERACTIVE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Applications
    Other Applications
  • Product Maturity / Services Offered
    Consulting services
  • Product Maturity / Services Offered
    Training, Support and maintanence services
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-Sales Support
    Dedicated Account Manager (DAM)
WEAKNESSES
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Technology Supported
    Other Technologies Supported
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Any other professional services
  • Product Maturity / Support Services
    Other Support Services
  • Product Maturity / Solutions Offered
    Performance Analytics
  • Product Maturity / Solutions Offered
    Text Analytics
  • Product Maturity / Solutions Offered
    Other Services
  • Product Maturity / End Users
    Banking
  • Product Maturity / End Users
    Energy and Utilities
  • Product Maturity / End Users
    Financial Services and Insurance
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TOP FEATURES
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Technology Used
    Data Extraction and Mining
  • Applications
    Workforce Optimization
  • Technology Supported
    Voice User Interface Report
  • Services Offered
    Consulting services
  • Pre-Sales Support
    Product Demos
  • Pre-Sales Support
    Software Requirement Specification (SRS)
  • Solution Delivery
    Delivery - Direct

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ENGHOUSE INTERACTIVE Presence in Contact Center Analytics Solutions

Questions & Answers

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Marie Stelle

Engagement Partner - 360Quadrants.com